SearsOutlet

My refrigerator died and was in need of one today. Went to the Sears Outlet in West Haven, CT with worked with Natalie. She showed me several models that would fit my space and had the features I wanted. And then she let us peruse them on our own, so we could talk and decide which one we wanted. She was very easy to work with. We ended up purchasing one with a 5 year warranty and the price was pretty good. I am happy with the service Natalie provided, and plan to return in the future when I need other appliances.

The store on 110th Ave N in Saint Petersburg, FL. Went in to buy a stove. This is a dent and ding resale store. The salesman was the most charming man I've ever met. Showed me exactly what I wanted. The price was 35% less than the retail store. The stove had one small nick in the paint. I can fix that with an enamel repair kit. Was impressed with what they have to offer. Never knew they existed til a friend told me.

Called to schedule appointment. Took 35 minutes to get a representative. Schedule appointments for the next day. Repairman called and said it was not covered by warranty. I have a warranty on all my appliances and have had since I bought them, all from Sears. Called back had to wait another 55 minutes and was assured I was covered and a repairman would be out to check my appliances. I contacted the repairman he said that the status of my service call has not changed and I would be responsible for the service call. I told him I was not going to pay because I had a warranty. Call Sears back waited another 55 minutes. Was told they had a scheduling problem and that a representative would be calling me back with in the next hour with new scheduling time. That was 16 hours ago. I'm on hold now with the approximately 48 minutes waiting time. I have been doing business with Sears for over 30 years and I'm truly disappointed in the warranty service

Paid a ridiculous $250 to have a microwave shipped. Arrived in an open top box with almost no packing. Once I posted a poor review after repeated no responses from customer service, the store manager responded publicly with her email address and claiming to want to help with the situation. It is a sham and all for show. She did not respond to repeated emails and a hard copy letter. Stay away from these guys. They are the worst!

They told me there is at least a year warranty which in fact totally lies!
The electric oven brand "whirlpool" told me this is a category C product and Whirlpool won't fix it free.
I called searsoutlet many times, they just kicked the ball back and forth in different departments.
The worst company I have dealt with!
They never told me the new product is without manufacturer's warranty when I bought it.
They just cheated me to sell the product. Once there is something wrong, they refused to do anything!

Scam!
How may I get my money back? At least part from them? They are robbers and liars!

Online order for product listed as new from Sears Outlet. I live over a hundred miles from store from which I ordered. I Spoke on phone with store clerk and was reassured no scratches. When it arrived, parts were missing and stainless steel had multiple scratches. I have been spending weeks trying to get replacement parts. I spent too much money to replace this product with something that does not have scratches.

I purchased a refrigerator Sept. 1, I called today 9/12 because I had not been contacted with delivery information. They have no information and need to call the local store, I was on hold for 30 minutes while the rep. Checked and then the phone hung up. I called back the representative said she would help find one that was in stock. She gave me an item number and the dimensions were different than the original one. She insisted it was the same item, I asked if she could contact the store for measurements. The rep. For the store tried to sell me a refrigerator $400 more and said they didn't have the one the original rep. Assured me was in stock. No apology, no nothing. I've wasted 12 days thinking the refrigerator would be delivered and no one had bothered to check its availability prior to running my AMEX. Terrible service/ bait and switch! RUN!

I have bought before with no issues. We are building a house and just installed a advantium microwave. It was supposed to be a floor model
Ge came today and said it had burned our boards and you can see visible burned capacitors. This is a 240 system and was installed by a professional electrician excel electric. I called sears since it was over 30
Days they too bad. The unit is under warranty. GE says they sold me a defective unit and has to go back to seller if the new board doesn't fix the problem and the unit had stickers for refurbishment on back not as adverted display. Bottom line think again in my opinion be careful this is a very expensive lesson and I intend to get 2k of bad press and revenge I am pissed talking to the person who barely spoke English in India was fun.

What kind of company lists a product as in-stock when it isn't? Bought a couch and went to the store to pick it up, and they coldly said, "too bad it takes weeks to come here." Then, the next day, I receive an email saying my order is ready for pickup. Drive to the store again... just to be told they have no idea why I would get an email saying it is there because they don't even receive orders on a Sunday. WOW. RUN FOR THE HILLS. Their prices aren't even that low - Found the exact same couch at several other businesses for almost exactly the same price. I won't be buying one single item from Sears ever again. Good riddance!

Its a crap shoot! I have only received two of the three items I purchased. Long story short, they do not answer phones and state their system is out. I complain to corporate, but cannot understand what they are saying to me, because it is such broken English! The ne thing I did understand is that for the third time, they are escalating it and I must wait for a call back in 24 hours! What a joke. Three complaints with Corporate and it has not been remedied. So, BBB Complaint, every website review and next, social media postings with local news tagged! BTW the birthday that this present was supposed to be for is over and I just gave him cash to find something else!