I ordered a drill from sears 3 weeks ago on Nov 8th (someone else wrote a similar review and I just want to be clear that this is not the same reviewer). They ran the charge on my card and sent an e-mail saying that most deliveries process and are sent out in 2-3 days. After a week I was noticing that my status had not changed on my invoice to reflect it being shipped. At 10 or 12 days I called customer support (the 1-800#). They apologized, then told me I have to call the outlet center itself but it was closed.

I called the outlet center the next day and spoke to a nice woman who tried to track down my drill but couldn't find it and put me on hold to get someone who might help. The next person told me I would need to call the shipping service and gave me their number. He then explained he was a salesman on the floor and didn't know much about the shipping.He said the info will be relayed to the manager who can sort me out and will call me back.
I hung up and starting dialing the shipping service even though I knew from the e-mail it was in-store "ready for pick up" even though I specifiesd and paid $10 for shipping.
I hung up and called the 1-800 # back.
They apologized and said the next step is they will send an e-mail to the outlet and have a response in 3 business days. I asked if they could instead just put a drill in the mail and send it to me or let me pick one up locally. (No) e-mail, 3 days- only option.
In the meantime no call back from the manager so I decide to call them back again to see what's up.
Another helpful woman tries to locate drill- no luck but the manager is in that day and will help- but after she's back from lunch and can I call back in half an hour- sure I say and we hang up.
I call back later that day, same helpful woman, manager is in she tells me, puts me on hold and comes back on the line to tell me the manager can't talk just then but was on the case and would call back so we end the call and I wait, and wait, and wait until it's well past closing time and I call back and the phone does get answered, again by the same helpful but unable to get it done woman who tells me the manager is gone and hasn't finished the shipping of my drill and if i wanted I could just cancel and get a refund or the manager could call me.
I bought the drill on sale at $50 but that particular model runs about $80 so a refund gets my money back but not my drill and no they couldn't just ship out another drill or do anything besides look for it and call me when they found it. Huh?!?
You're freakin sears fer goodness sake and you can't just ship me a drill?
Another business day with no call and I've had it with waiting. I get on amazon, find the equivalent drill at the same sale price, drop my $ and it was delivered to my door that very evening (prime membership) at no additonal charge.
I would like to thank sears for this experience as it was nice taking a trip down memory lane. It was reminiscent of a time when we all had land lines and phones had cords and rotary dials. The inside of a sears smelled like machine oil and cigarette smoke and people shopped in their finest polyester for American made quality tools that lasted for years. We didn't have the internets, or bank cards, or any of that fancy stuff. Same day shipping- whooo lord no... you would have to be a rich man I imagine, to get a product delivered to your door in a day.
Thanks for staying 4 decades behind the times Sears. It was fun knowing you.

Hello worse place to be... never ever shop here