SearsHomeServicesReviews 688

I booked an appointment to fix my dishwasher. They never showed up and there is no way to speak with the dispatch people. Don't waste your time like I did and use somebody who shows up.

I had a service appointment today between 8:00A.M. And 5:00 P.M. All day I kept getting texts saying he would arrive at such and such a time. Always an hour later. I waited all day, between " updates " guess what? He never showed up at all! My washer is broken, and now I'm rescheduled for next Wednesday. It's a good thing that I don't have a life.

The reviews on their website are fake. There isn't a way to leave a real review. No call/no show for my appt today. Wasted a whole day waiting on them.

First, I wish there was a zero star rating. I had an Lg/kenmore fridge that I called for service on. They came out attempted a repair at the cost of $670.47. A second tech had to come out the third time with the with the first tech. He said the compressor they put in was bad as well. Replaced it and said he would issue a refund for the service call of $670.47. He also stated that it had a bad condenser fan motor. I had to purchase and replace myself because he couldn't get one. Now when I call Sears for my refund I am always being told it's under review. No one at the company can give a straight honest answer.

My parents always bought Kenmore stuff and I can remember service people coming out and fixing them, never remember hassles or issues. So naturally I bought Kenmore stuff, but now it seams like they don't care anymore. We got your money, too bad. I was very happy when the tech told me they would make it right and give me a refund. That would definitely give me reason to call them for service again, but after this incident, I will never call Sears or purchase any products of there's.

It is a mistake to think this is the good old sears company. They want your money. Won't come when they say but you want to cancel and there is no one to talk to. Worst business in the US. They should be shut down by the government. Or a mob with torches. I had to get a new VISA because I don't trust anyone connected with this company. I ended up buying a new washer. This company gives all appliance repair companies a black eye. Ended up changing cards and unable to use VISA until the card arrives.

They schedule a window from 8-5. Since July26, I have been waiting to get my dishwasher repaired. I have made SIX appointments, with one no-show and two cancellations on their part at 3:50pm both times after spending the entire day waiting. It's a lack of respect for people who have to work and spend the entire day waiting for technicians.
All I get is the run-a-round, being given a number to call which ends up being the same message, and you cannot speak to a person. It's ridiculous that Sears allows this treatment. No wonder their business has gone downhill.

A failed attempt at AI or automation at its highest level. Got no email, text, or confirmation part was ordered and then appt was canceled by a computer b.c they couldnt verify my part had arrived. After many attempts to talk to a person to let them know my part did in fact arrive, their "voice" sent me to a website to follow a prompt that wasnt there. The chat feature to me to a "human" that apparently didnt speak human after all b.c she just kept ingoring my concerns and saying "sorry you part didnt arrive" "I can reschedule"... I just told her my part arrived. They apparently dont care to help the human customers they have so i will for sure not be giving their computers any more of my business.

They SUCK and need to go Out of Business
They don't care about the customer or their employees
They make it impossible to speak to anyone directly so they don't have to deal with issues.
Do waste your money-go with another company

Sears was the 3rd party company through Choice Home Warranty to repair my washing machine. It took three weeks for parts. One of which was unnecessary. Then Sears didn't show up for appointment. They give themselves a 9 hour window, no updates, can't speak to a live person. They then reschedule me for the next day and don't show up again! Two days I took from work for nothing! Total sham!

This is the worst experience I've ever experienced! Purchased a warranty for my fridge, which wasn't cheap. Fridge stop making ice and getting cold. They sent the same guy out twice who didn't know what he was doing and then tried to play me saying 3 parts were delivered when in fact there were only two parts delivered. Two of the tracking numbers were the same smh been without a fridge for a month and I filed a food loss claim the check came i deposited into my bank and guess what IT BOUNCED! Still no fridge nor resolution.I will never ever ever use this company again nor will my family nor friends…We need to file a class action lawsuit!

Specifically, they did provide a qualified technician who left parts our of my refrigerator and said there is no reason for what is happening. Secondly, they rescheduled and then cancelled the appointment after I took a day off of work. I now have a broken refrigerator and I am out over $800.00 for the past year.

This is a spin-off from the now defunct Sears we grew up with. If not an offf-shore company, all of it's customer service is. Contacting them by phone or on-line is a nightmare. Be prepared to spend hours, getting bounced from department to department, talking to people who have a horrible command of the English language, ending up with shallow promises and no satisfactory results. The service agreement automatic renewal program is a scam. Sfter filling out the form on their website to cancel service, the request is ignored and a charge hits your credit card. I never received my rebates or enrollment discount. The pricing I experienced was double what I could find the part for by searchhing on-line. You have to be out of your mind to do business with this company.

We had a confirmed date and time frame of 8am until 5pm for a tech to do the refrigerator repair. No one ever showed up. Worse, we we unable to speak with anyone who could help or explain why. The only interaction was texting with automated replies with no option to add comments. Still waiting to have refrigerator repaired.

DO NOT USE THIS COMPANY!I would not recommend this company. I scheduled an appointment, I had already told the person on the phone what the issue was and they proceeded to tell me they could fix it. The 3rd party technician came out, did absolutely nothing and then told me that it couldn't be fixed because they don't make the compressor for my chest freezer anymore (mind you….it's only 2 years old). I think it's an absolute scam just to make the $139.00 that I paid for nothing. I called and explained the issue they told me they would refund me and that has never happened.

After waiting 6 hours for a 10-2pm appt and having the tech call and state he will arrive in 45mins! Really? Are you not cognizant of the fact that I have waited over the set time where is the recognition of that fact? I then went on line and found out that the old Sears that I had relied on when an appliance was in need of a repair is NO MORE!. They are now a less then zero home appliance repair service and my experience is par for the course. I immediately contacted them by pressing the Cancel option which up to this point I was unable to make contact with an actual person, someone eventually came on and made every attempt to reschedule they were obviously scripted and overseas. So much for goood old homeland customer service. EVERYTHING IS A SCAM AND MONEY GRAB in the USA! We're talking about SEARS!

They Suck! Thru home warranty to fix AC. Everything is automated and when they did come, a week later. They said they had to come tomorrow because they didn't have the ladder to get to the 2nd floor. We paid the $85. Come to find out they are NOT coming out. Had to do new claim. Don't use them!

Do NOT use this company! They ordered a part for my washer, and then told me it was back-ordered. I found the exact part from Sears Direct, but they would not order from their own company. Two weeks have gone by, and each time I talk to them, they tell me they will "see how long the part will take to come in". Then they give the "check back in 24-48 hours" routine. If you can get someone to answer at the call center, they will never let you talk to a manager or supervisor. They claim there is no manager or supervisor. The company will not provide updates, and will not follow up with anything. The one time I did talk to someone claiming to be a manager, he claimed he would escalate the situation and email me. No email ever came, no return phone call, and a constant delay tactic about parts arrival. Almost 3 weeks in, and the parts are still on back-order even though they are available from a plethora of venders.
DO NOT USE THIS COMPANY!

My freezer wasn't cooling any colder than frig. When I looked for repair companies, I thought Sears would be reliable. They really push the monthly membership to lower your repair bills, and I had a great home warranty service before from another company, so I signed up. ($50/month gets you 25% off repair bill) A technician came out and took the freezer apart and showed me how the evaporator fan motor was frosty only at the top and needed a part and labor. He ordered the part for $20 and charged me $159. The part came to my home and a new technician came 2 weeks later to do the work. He didn't even look at the part, nor did he touch the frig. He just declared "I need a part that is luckily at the warehouse' He replaces the interface for another $189 and states 'This isn't going to help but wait 90 days to call for service'. The freezer still doesn't work, I'm out over $350, plus 50/month x2 and I can't cancel the membership or they won't come out to make it right. I have never felt so scammed

It's outrageous! They came to my house, used my money to order $800 worth of parts, and then vanished into thin air. Despite their promise to deliver the parts soon, they never arrived. Now, the service date has passed, they have my hard-earned money, and there's no way to contact them. My advice is to steer clear of this company. They're not even Sears, just a bunch of crooks trying to fool people with the name. Do yourself a favor and find a reputable local company.