I was very happy with the support I received before & after the purchase. I updated immediately on the progress of my shipment. The items were as described and in great condition.
Great customer support, I had a issue with one of my orders, called and explained what happened. A few days later the issue was resolved.
A great company, I will continue doing business with them.
During the COVID-19 epidemic the price of silver dropped quite a bit. SD Bullion took this opportunity to price gouge its customers and charge more. No Class!
I ordered and tracked my package. It was simple and easy. It is triple packaged so when you get it, it takes a while to open but you can see why they do it.
Fast transaction and customer services are exceptional. Better than other dealers by the qualities customer services. I recommended to my family members and friends.
SD bullion prices are very low. The speed of delivery was a little slow, it was a little tricky trying to track the package, but other than that everything was great!
Not what I expected from customer service. Would recommend they update how they talk to customers. And do not assume they are idiots and have never invested.
Hello Gayland,
Thank you for taking the time to leave us a review.
I understand that you were unhappy with the response provided by our customer service representative. I appreciate that this was not the outcome you were hoping for and that it may have left you feeling dissatisfied with our company.
However, I want to assure you that our representatives are trained to provide the best possible service to our customers. While we understand that there may be misunderstandings and miscommunications at times, our team is dedicated to resolving any issues that may arise.
I would suggest reading our Investing Guide, as investing turnaround is not immediate. The goal of investing is to hold onto metals for a long period of time to get a greater return, especially since the market price is currently lower than what it was at the time you placed your order.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Purchased Canadian Maple Leafs on 3/15/2023. Two days later I purchased some additional silver items on JMBullion. On 3/22/2023 I received my purchase from JMBullion!
I called customer non service at SDBullion on 3/23/2023 and was told my order will go in the shipping que in one or two days. I told him I would like to cancel my order for lack of timely service and he said fine but there is $145.00 fee for canceling my order! I said no way, and he argued with me and I said why are you charging me when SDBullion has not delivered in a timely basis… He basically said that how it is because I supposedly agreed to their terms and conditions when I purchased the items.SDBullion is a complete JOKE……
Save yourself a lot of trouble and buy from anyone but SDBULLION!
Hello George,
Thank you for taking the time to leave us a review.
Shipping times have increased across the industry as a result of recent metal demands. We're working to ship out orders as quickly as possible, and we provide tracking information as soon as orders go out the door!
Thank you for your feedback!
Best,
SD Bullion Customer Service
SD Bullion is consistently above the bar for price, service, and quality. I appreciate the acceptance of a check, updating the status of the order, and the follow up after every sale.
First time buyer, was very easy to order, the website and payment instructions were easy to follow. Product received as promised. Very happy with the transaction.
Great product as well as fast processing and shipping. I love the designers choice option. I love being surprised, it's like Christmas every time I order.
Canceled an order within 10 minutes of mistakenly placing it and was charged a cancelation fee even though silver was trading higher. SCAMMERS... Better to use Bullion Exchange.
Hello John,
We apologize for any cancellation fee confusion. We have cancellation fees because this is a live market business. Cancellation fees are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss. Every customer must agree to these terms prior to submitting their order, whether they place the order online or over the phone with an agent.
We'd be happy to help you and look into your cancellation fees. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
I've recently returned to stacking, and I'm happy to have found your company. Your website is easy use, and I've been very happy with the product.
Keep up the good work.
I was notified that the silver coins I was waiting for were now in stock. I ordered them and received the shipment faster than expected. They were in perfect condition and packaged discreetly.
My first time buying gold and you made the experience easy and accurate. I am very happy with my purchase and the excellent price. I will order from you again.
Ordered. # ******* on wednesday 9-15-2021 with credit card and the next week on thirsday still not shipped... $5k order. Credot card cleared same day. Called and emailed 4 times... Ordered a order from jm bullion on the following monday and received it thursday. Still waiting on sd to deliver. They even used excuse or address verification this last time after verifying on phone 3 tomes this last 9 days. Email yesterday said i would receive tracking that day. Still waiting not shipped. WHY DID I PAY EXTRA FOR CREDIT CARD AND UP CHARGE FOR 2 DAY SHIPPING? DON NOT USE
Hello,
Thank you for taking the time to leave us a review!
I apologize for the inconvenience and delay. I see that you had placed this order on September 15th. Card payment takes up to 48 business hours to fully process as all orders have a security verification process to go through. It looks like this was complete by the end of the week.
We do not ship out on weekends, and our shipping queue time is 1-3 business days. We understand that you selected FedEx 2-day shipping, and while this expedites the shipping process, it does not expedite the process for clearing and verifying your payment and order.
It appears that the order did ship out the day you submitted this review, 9/23, and it was delivered two business days later via FedEx.
I apologize again for the inconvenience. Let us know if you have any further questions!
Best,
SD Bullion Customer Service
Product was delivered precisely as ordered an promised. I have ordered from SD Bullion several times before and have always had correct orders and delivered as promised.
I have had multiple interactions with SD and all have been consistent and timely. I have had no issues with my purchases. Each shipment was well packaged and discreet.
It's great and it's amazing I think it's the best and it's most beautiful and amazing thing ever that I can say about this
Hello Charles,
Thank you for taking the time to leave us a review.
We are happy to hear your experience with us has been good! We strive to provide the lowest prices and the best service possible! Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Nice product, exactly as described. Great customer service. Discrete packaging. Will definitely buy again
Hello Mark,
Thank you for taking the time to leave us a review.
We are happy to hear your experience with us has been good! We strive to provide the lowest prices and the best service possible! Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Overview
SD Bullion has a rating of 4.2 stars from 649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals and best prices. SD Bullion ranks 1st among Coins sites.
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
- Visit Website
- Ottawa Lake, MI, United States
- Edit business info
Business History
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Steven,
Thank you for taking the time to leave us a review!
We are happy to hear you are satisfied with our customer service and the products. We truly value your feedback, and we appreciate your business. If there is anything we can do to better your experience with us, please let us know!
Best,
SD Bullion Customer Service