Shipping arrived earlier than expected. Best bullion dealer online! Product was in perfect condition and properly packaged!
This is my first order with SD Bullion. I placed my substantial order (20 1oz Gold Eagles) on 2/16/2021 and paid them via wire on 2/18/2021. I received a tracking number from Fedex on 2/25/2021 for delivery by 3/2/2021. The order never arrived... I notified them on 3/2 and again on 3/4... They told me of "weather delays" but by 3/10 I questioned whether it even shipped... being a new customer of SDB, I did not have any history with them. I was suspect as I have experience buying metal from other suppliers without incident. On 3/12/2021 SD Bullion told me to fill out a "Statement of Loss" claim form with them that they need to explore the claim with Fedex and their insurance company and per their email... "Please allow 7-10 business days for our team to coordinate with the carrier and allow their internal processes to begin. Attached you will find a Statement of Loss Form"... On 3/18/2021 I was asked to submit a "notarized" "Statement of Loss Affidavit": I had to go to my local notary!. I am not sure what lead to the loss of my shipment and what responsibility SDB bears if any. I feel better about this company now that I have received delivery but I do not appreciate going thru this experience. I received my order this morning(3/24/2021) via Fedex 2nd day air. It was packaged well but over 3 weeks later than expected. Customer service helped me thru process and followed up which I appreciate. I will consider doing business with them again despite this rocky first order.
SD Bullion ships thousands of packages and they are insured. We do have a process to follow when packages get lost and we are happy to help when this difficult situation does occur.
I was hoping to get some diversity... but got 50 Britannicas. They were in great shape and in containers. Ordered 150 more 1 oz random, lets hope I don't get 150 Britannicas.
Great product, great service, great price. I've never had any issues with my orders. And with JPMorgan out of the short business, now is the time to buy.
I have been purchasing precious metal from SD bullion for 3 years now never had an issue I am completely satisfied I will continue to give them my business
I've ordered coins, bars and food from SD Bullion. Each order has arrived quickly. I look for specials/coupons, and SD Bullion is definitely worth a look. (Especially on their storable food!)
I ordered 100 ASE random years, BRILLIANT UNCIRCULATED! What i recieved was 100 ASE of the same year (2009), I can deal with that, however every single coin is milk white. Not one is Brilliant uncirculated.
Placed my order. Paid with check. Received my product. There seemed to be a reasonable amount of communication from SDB to manage my expectations. I'm a repeat customer and will continue to be.
While looking at there web site for 1 gram gold bars random selection they show 3 different 1 gram gold bars in certified packages and 1 not in a certified package as if to show you what it would look like I thought, I brought 4 thinking I would get 4 certified random packages but i got 4 bars not in certified packages so I called to no availed, the pictures show 1 bar without certified package and that what they sent I said the pictures are misleading, he said the citified are more but they are all shown together with the same price, MISLEADING. Also the two day shipping I paid extra for is misleading after reading the fine print it is only after the items are shipped which took a total of several days when i got notified of shipping it was 2 days after, should have not paid 12.95 for 2 day shipping. While looking at pictures and thinking that is what you are getting and I didn't, and calling someone who didn't even show any care. I will not but from SD Bullion any more, read the whole section and look carefully There Pictures are misleading. Les
Hello Leslie,
Thank you for taking the time to leave us a review.
I apologize if there was any confusion. The description for this item does indicate the following in the description found on the product page: "These 1 gram gold bars are various mints and brands, however, they are still guaranteed to have pure gold with a variety of packaging and designs. These generic designs on the bars are minted from a variety of different manufacturers that are located around the world. The designs on the obverse and reverse will be dependent on the producing mint. These bars are not guaranteed to have certified or assay provided."
The random design bars have lower premiums because there is no specification on what will be received, aside from the guarantee that these are pure gold bars.
When selecting a shipping option during checkout, each method has a "once shipped" annotation beside it. Prior to shipping, we must process payment and prepare the order. Once a payment processes, orders ship within 1-3 business days. After this timeframe, expedited shipping would be enacted.
Thank you for your feedback!
Sincerely,
SD Bullion Customer Service
Bought silver from them at 30 an Oz. Never showed up. When I called about my order they said I selected to have my metal stored with them. (I didn't) they wouldn't refund or be helpful in any way and said I had two choices. Either I pay the 35 dollar restock fee, or the shipping for it to be shipped to my house. The shipping is cheaper than the fee, so I said sure just ship it to me. Then the person says the metal that was 30 an Oz. Has to be shipped on "current" market value (that is understandable) and I'm done at this point, so I say ok what's the current value? The person says 31 an Oz. I say ok and he makes the charge for shipping and 31 an Oz. Then I hang up. Then I checked the current market price and it was 27 per oz. And called them back and called them out on it. He says I was right and will honor the original pice of 30 an Oz. Not the current market price of 27 an Oz. Even though the first call they said they had to charge me current market price, but now didn't because it was a negative for them. When I asked for the workers name he gave a AL V. Fake $#*! name and wouldn't get me in contact with anyone else. I will not buy from SD bullion ever again and if you can stay away from this company do it. They will lie and "nickel and dime" you, but when it's bad on them they cut the customer off and leave you in the dark. I had to get my bank involved to get my money back, and still haven't yet.
Hello Ensign,
Thank you for taking the time to leave us a review.
When checking out online, customers have the ability to either ship metals to their address, or have them stored at the depository. Because the original purchase was a locked in trade, we could either cancel this order, continue sending the metals to the depository, or change the shipping address so the items could be delivered to you. With the cancellation option, per our Terms of Use, cancellations are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss. Alternatively, we could ship the metals to your address. We offer free shipping and insurance for orders over $199. A standard shipping fee was charged because any order $199.00 or less will incur a flat rate of $9.95, which is necessary to cover shipping and insurance.
I do apologize for the overcharge on your order. When our customer service agent remade the order, the credit card fee was accidently applied twice. We have been attempting to reach you through phone and email to rectify this situation. We can either issue a refund for the overcharge of $3.80, or offer a $5 coupon for this inconvenience. Please let us know which option you would prefer by either emailing us at sales@sdbullion.com or calling our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
User friendly website, fast delivery. Only issue was that the capsules were scratched like they had been inproperly handled. I would recommend S. D Bullion.
Very deceiving practice of charging customers for "market loss" and fees when accidentally placing orders on their confusing and deceptive website.
Hello,
Thank you for taking the time to leave us a review!
I apologize for the any confusion. Our Terms of Use—which are agreed upon when submitting an order—state: “Cancellation fees are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss. Market Loss is defined as the difference between the locked spot price of the metals at the time of the order and the spot price of the metals at the time of cancellation.”
Because orders are locked in trades, any change or cancellation incurs a fee. If the market were to drop after placing an order, a subsequent cancellation would result in a loss for SD Bullion. Cancellation fees are assessed to minimize this loss.
Feel free to give us a call or send us an email with any additional questions or any details concerning website issues you encountered. Our email is sales@sdbullion.com and our phone number is 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you again for your feedback!
Best,
SD Bullion Customer Service
I don't know why SD Bullion is charging me a cancelation fee & threatening to turn me over to a collection agency? I I didn't lock I'm anything. Thanks Chris G. Email: *******@hotmail.com
Hello Chris,
Thank you for taking the time to leave us a review.
Cancellation fees are an industry standard. Every online bullion dealer will have some kind of cancellation policy. Because we operate in a live market, once an order is submitted it becomes a locked trade. An order cannot be submitted until the customer clicks the box agreeing to the terms of use. Your products are moved out of our inventory and held for you, and we hedge our price based off the market price at the time you submit your order.
Per our Terms of Use, any cancellations must be filed via telephone during normal business hours. Our customer service team will evaluate any request to cancel an order on a case-by-case basis. If you give our bullion team a call, they will work with you in order to resolve your open cancellation fees! A member of our team can be reached at 1-800-294-8732. They are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
I've been using SD Bullion for almost 2 years now and have been very happy with the value/quality of the merchandise and the customer service after the purchase!
All in all pretty good. I am happy with the low premiums, customer service, and the selection. The website is glitchy sometimes but other than that I amam happy.
Great customer service. Very responsive. Kind. Helpful. Offer me information on how the case is going. Sd bullion is my metals provider for life!
Hello,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I have purchased and received several orders from SD Bullion over the past year as requested without problems. The whole process takes about a month.
Beautiful coins, came in plastic so they would stay in pristine condition very happy with purchase. I will be buying more silver soon. Thank you SD.
Love how simple it is to order my gold and silver from here. Never have any issues. Pricing isn't bad. They get my product shipped quickly.
I have been conducting business with SD Bullion for over 2 years now and I do about 90% of all my purchases through them. Great site!
Overview
SD Bullion has a rating of 3.9 stars from 646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals and best prices. SD Bullion ranks 1st among Coins sites.
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
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- Ottawa Lake, MI, United States
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Business History
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rick,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service