SD Bullion Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a user-friendly website. Many customers appreciate the timely delivery and the range of products available, often highlighting positive experiences with customer service. However, significant concerns arise regarding service delays, inadequate support for product issues, and a perceived lack of accountability in handling complaints. The feedback indicates a growing frustration among customers who feel their concerns are dismissed, suggesting a need for improved communication and resolution processes to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
My first precious metals purchase ever. I got it right. Getting ready for my second order.
Thank you so much!
Great company to deal with and very honest. I will be buying again for sure.
The delays in order processing and shipping were negatives.
Hello Jack,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
I placed this order expecting 8 gold coins of 1/10 oz. Each. I received 1 coin which was 1 oz.
I called customer service stating that a mistake may have been made and that it may have been my mistake. The person I spoke to (without hearing me out) immediately assumed that it was my mistake.
If it was that's fine but customer service people shouldn't show ALL their loyalty to the company. I'm hesitant to make future purchases now.
Hello Michael,
Thank you for taking the time to leave us a review.
I apologize if you're unhappy with the product you received! Please send us an email at sales@sdbullion and we'd be happy to look into this situation.
Thank you for your feedback!
Best,
SD Bullion Customer Service
SD Bullion makes purchasing a breeze. The website is easy to navigate and shipping is fast.
Prices are the best I have found. Fed Ex delivery was very poor. Not worth paying for expedited delivery since Fed Ex driver didn't give enough time to answer the door on first day and never stopped on second attempt of delivery. I had to go to their terminal to retrieve my package on the third day.
Hello Micah,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We apologize for the shipping inconvenience and appreciate you understanding as we have no jurisdiction over the shipping carriers! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
My experience was very good. Package arrived discreetly and on time.
SD Bullion is an exceptional business to patron. The people are very user friendly and accommodating. The product I ordered was delivered in a very reasonable time frame. This was my third purchase from SD Bullion!
Hello Jon,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I thought I order 4 silver bars with a decorative design. I received 2 attractive silver bars & 2 poured bars tagged Italia? I am not sure if the sales promo said "our choice" of silver, but I prefer an attractive bar. Is it possible to get "all attractive bars"?
Mike
Hello Michael,
Thank you for taking the time to leave us a review.
I apologize if you're unhappy with the product you received! Design Our Choice products are chosen by our shipping department and cannot be specified in any way upon order.
Thank you for your feedback!
Best,
SD Bullion Customer Service
You system sucks i made 100.000 in purchases from amex because you are so slow with your orders if i was the boss you all would be FIRED
Hello Darci,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
I followed instructions so I would not cause any delays or problems. The payment process went fine. The order was delayed some but SD Bullion sent me email indicating some delay which was to be expected due to the huge influx of new orders for precious metals because of US economic indicators. I will use SD Bullion again.
Hello Glenn,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
It's one thing to watch pics and videos online of these beautiful coins, but when you actually hold them and feel the weight, the solidness, and see the bright shine, it feels very powerful. I hold a couple of them in my hands every morning and night and feel the incredible energy of pure silver. It's inspiring.
Hello Peter,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We are very happy to hear you are satisfied with your bullion! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Ordering was easy, and was shipped securely and quickly.
5/11/23 - update
Finding the right people within a company that genuinely care about customer service is a blessing. After a few days of soured relationship (my shipment was stolen en route via USPS), Jeremiah B. Reached out to me and rectified the issue very fast. Excellent and easy to follow communication. Received replacement shipment and the coins are amazing BU - thank you for understanding my concerns.
Updated to 4 stars - though the recent experience from May 1st is 5+ stars! Unbelievable difference in listening to customer complaint from the previous communication in late April.
Will re-order from SD Bullion due to the great experience provided by Jeremiah and his team!
Mark D.
Updating review:
Reasonable requests from customer who paid timely, was presented a LABEL for delivery, and issued support pictures and non-delivery form within 30 minutes of refusing delivery from post office:
1. Do not require a NOTARIZED form (which costs $25+) in addition to the support SD Bullion has received - ie. The "package" being returned to SD Bullion from post office. I have never had custody of shipment.
2. guarantee 30 day resolution, based on your insurance requirement (not just a starting timeframe)
3. Guarantee SD Bullion will NOT issue refund if spot prices increase by 30 day resolution
Thank you.
Placed >$1500 order on 4/6/23, and only a shipping label was attempted to be delivered on 4/24/23! Refused the "shipment" and immediately provided SD Bullion pictures of "shipment" as well as completing their missing/damaged item form. The post office was returning "shipment" to SD Bullion.
Customer service said I would hear back from someone within 24-48 hours, after that timeframe passed without contact, I initiated contact with customer service on 4/28/23.
Their "manager" Frank R. Said I needed to wait at least 30 days for the next steps of investigation. On top of that, the under staffed post office told me these investigations are 2+ months. Told Frank this and he said I would still need to wait, that's how it's done, and would also need to provide a notarized statement (at my cost!) claiming my loss. NOT acceptable, they have the "package" returned to them. It wasn't lost or damaged - it was just a label without package that I refused.
This is an anomaly, but the sour taste from dealing with Frank has turned me off to SD Bullion.
Take your business elsewhere!
Just as others noted - canned response received. Package wasn't lost, Post Office attempted delivery of a LABEL, not a package, and I refused - return to sender. Quality control within your shipping department may need to be addressed. This Friday May 5th, you will have use of my funds for over 3 weeks. Either reship my order by May 5th, and have someone vouch that a package was shipped(not just label), or refund my money by May 5th. SD Bullion can wait since you have my money and your shipment back.
Hello Mark,
Thank you for taking the time to leave us a review.
I am sorry to hear that you did not receive the package, however, please know that every order we ship is fully insured. Our team is currently working on your lost package investigation. For a general timeframe, our insurance requires an investigation to be open for 30 days after the customer initially files a claim. If the package cannot be recovered within that time, a new package will be issued.
We appreciate your patience and understanding throughout this investigation. If you have any additional questions about your investigation, please email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
I received my order in a timely fashion. It was well packaged and everything as I requested. When I have a question, they email me a reply in a short period of time. I am very happy with their service & sales!
Hello Ronda,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
It took some time to arrive and I couldnt get into the tracking page. Would like to order some more but
It takes so long getting out. I know that things got really busy at your company and I still think your a
Great company to buy from.I will buy more from you
Hello,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
Most disappointing about how long it took to clear my check and ultimately receive my order. Why don't you use electronic checking that would clear checks immediately.
Hello Rick,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
We do accept e-check payments, however, e-checks and checks take 3-5 business days to fully process.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
From the business
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Clifford,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service