Scribd

I canceled my subscription and I am still being charged for it every month. I have tried logging back in and every checking other emails and it says that I did end my subscription... But I am still being charged!

So, a year ago (11/15/2018), I subscribed to the Scribd free membership trial. Then I signed the one-year membership and I used it during the year. Although I was not planning to renew the subscription, then today (11/15/2019) the site renewed it without any notification, I was not asked if I wanted to continue or informed just before this happened, that it was about to happen. There was no warning. I would have canceled my membership immediately before the amount could have been deducted from my account. The money has been deducted from my account without my explicit and express permission. Since I don't want to use Scribd services, that begins today (11/15/2019), I have spent a few hours trying to get a refund by contacting Scribd support, but every time I press the link on the page, I get a notification telling me that I must verify my account by activating the link Scribd has sent to my registered email account, which I will receive at most within ten minutes. I have pressed the resend button multiple times and gotten no link. I have not used Scribd's services in the past months and I don't want to use it anymore. So, please, I want my money back.

They don't have phone customer service. And when you cancel, in very small prime, they have the words complete cancellation after you already have pressed that button on two other pages. So you keep getting charged and you can't get out of it. It's corrupt and I want better from them.

Two days after I signed up, all the books I had saved became unavailable. I listened to five books in a two day span, each book had an approximate duration of four hours. Now those books are only available to me after the next billing date. So for the next 28 days I'm suppose to read stuff I'm not interested in, or that I've read before. Almost every title I search for is available on 06-16-2023. I signed up on 05-16-2023, all books I search for became unavailable on 05-18-23.

I have been with Scribd for over 3 years now. I have stuck to them through many changes. They advertise unlimited* audio books, that * means it's not unlimited at all. If you listen to "too many" they will throttle you. I have listen to three books before they shortened my selection to a few slightly unpopular books. When I listen to those, they will reduce it even further, until all you have left is the Mueller report. I reached out to them for a solution to this problem, maybe they can offer an actual premium membership that costs a bit more and not throttle members to such extent. Instead of working with me, they cancelled my membership for me! They just shut me out! Terrible!

Decided to turn to this website after several tickets on the Scribd website with no response still. I had a payment taken on the 23/5 through Paypal, my account still says I am a non member and can not continue to read any of the books I want to. Very frustrating customer service with no number to call? Ticket ID's: *******, *******,*******.

I think they were better off with the credit system. With this "so called" *unlimited model, after consuming just a couple of audiobooks you are left with a very paltry selection of content of either librovox style recordings or other types of uninteresting titles until the renewal of your next billing cycle. I can understand the need for a business to turn a profit, but you need to be clear on how many books from certain publishers you can access before you are cut off from the good content. Now choosing an audiobook from Scribd is kind of like walking on eggshells because I have to be careful which books may or may not set off the algorithm that will limit your selections. It's my understanding that they refuse to be clear on this. They pretty much just come back with canned responses to anybody who contacts them to complain.
I have come to find that my local library has a great wealth of content that is ready available which can tide me over until I can access the best selling titles on the wait list. If on a rare occasion there is something that I have an absolute urge to read now, I can always just purchase it on Google play. I think that may be more cost effective than paying $9 a month for a service that doesn't really deliver what it claims to.
I would come back to Scribd if they would either
A) Make the service TRULY unlimited (even if I had to pay a little more) or
B) Clarify which content and the quantity of that content that can be consumed in a month, so that one can plan accordingly.
I don't get how this works, it's too confusing and seemingly arbitrary.

I got charged even after requesting a refund and canceling my service.

Ticket Number: *******

I don't mind paying but you guy's don't have the books I want and I want a refund having never used my subscription.

Please help :( It seems like everyone is going to blame you guy's if you don't respond sooner.

There are options of a lot of books and other stuff. I didnt liked it because of "the books I was searching for were available the day after my trial has ended so that they could get one more monthly payment"

Iranian money. Hypocrisy. Drop the books free on the net if you really care. Just a third part making money.

Over a week ago my account of which I have had for years all of a sudden has no premium
Membership. I read faq and did everything it said to try. Nothing. Put in a support ticket Jun 2. Email response said I would see a response with one business day. No response yet over a week now. Have responded to the original
Email with additional info and still nothing. Can't access my membership that I have been paying for years now. Wth. And before you reply with a uniform we are sorry scribd ticket is *******. Time to find a different service who offers customer service I am thinking. So frustrating not to be able to access my books. One day can and then next it's asking me to sign up for premium
Membership. Seriously after probably 6 years now? Beyond upset. Time to see my bank to stop
Payments. If you can even respond to a support ticket I have no faith you will stop taking my money for something I can't even access!

This site offers a lot of books and audiobooks for around $10.00 per month. However, in other categories it is mostly input from fellow users so you'll find several instances of poorly uploaded material. I am mainly giving them 2 stars because of their very poor customer service. After having a subscription for over a year, I went in to renew my credit card information (my card was about to expire) and before I could do so, they had frozen my account. When I inquired about what had happened, I received an email saying I had made a fraudulent claim against them which was totally false. When I addressed this, I received no response. I emailed again and nothing. Finally, after not contacting me following my inquiries, they deleted my account. So, there's some good stuff here but don't expect much from the company itself.

UPDATE REVIEW: Customer service is very polite and they will refund you (only for 3 months though, so make sure you cancel/unsubscribe as you don't want to use the service anymore). I still think they should notify customers via an email or e-receipt that they withdraw money from your account.

I have had a membership with Scribd for 7 months... I noticed about 4 months ago that the last week before my monthly payment is due, every audiobook I have saved is suddenly not available- until the day AFTER my payment is due. This has happened every month! They claim that there is no limit to the books and audiobooks that there members can read / listen to, but obviously there must be. This has happened every month and not only my saved audiobooks and also any audiobooks from any of the series that I read are suddenly not available, but also all titles that use the "Search" option for are not available either.
The only way to contact customer service is by email- which I did. They responded with an email saying that it would be 2 weeks or more until they would get to my complaint.
When I reread their terms, etc., they just make a general statement about availability. It is so obvious that this dishonest practice of making everything unavailable the last week before my payment is due is intentional. It is so obvious, especially since my selections become available as soon as the next payment is made. It's not like this happened once or twice, it happens like clockwork EVERY MONTH. This is horrible and dishonest!

Hello,
I've seen many bad reviews here, and I have to say I'm scared. Just to say, I DELETED MEMBERSHIP, GOT A CONFIRMATION MAIL FOR IT, GOT PAYPAL CONFIRMATION ABOUT CANCELLING MEMBERSHIP ALSO, I WANT MY PAYPAL MAIL DELETED FROM SITE SYSTEM, ALSO DONT YOU DARE STEAL MONEY FROM ME (I ENTERED SUBSCRIPTION TODAY, AND CANCELLED IT TODAY ALSO), MY TICKETS ARE #******* AND #*******.
JUST MAKE SURE TO REALLY CANCEL MY MEMBERSHIP.

I'm very disappointed with Scribd. I liked the product, but the billing service is terrible. Even I wasn't login much for the past year, but decided stay on the autopay. Until last week, I found out that I was double charged for 8 months. They looked into it and said that I have two accounts. Apparently, one time, I entered a different e-mail address. There you go, they signed me up for it! Okay, I'm not going to dig further as why I was signed up again without knowing. I just wanted the refund for the double charged portion. They did refund me, but only for 6 months. When I requested for the remainder 2 months refund, there was no response. Basically they forced me to cancel my membership. Now, I'm concerned that they may continue charge me even after the cancellation. It's really too bad because I was going to continue keep them even though I've not use the service much lately. I will consider getting the subscription in the future if they can resolve this matter now.

This service has about 70% less books than Audible plus the books they do have skip and or pause throughout the books. I have contacted Scribd 3 times trying to get them to address the problem. It took 2 weeks for them to respond to my first contact saying they're happy to say the problem had been fixed. I contacted them back telling them the problem has not been fixed. I contacted them again recently because I had not heard back from them. As of today I have still not heard back from them and the issue persists. I could understand if it was one book Or if it was just once or twice per book but it isn't. It's every book, every chapter. I've even tried deleting the app and downloading it again. That didn't fix it either.

Hi, I just suscribed because I wanted some book I researched for a long time. I have cancelled my membership and I want to delete my account. I just realized I can't do it. Already sent an email. I don't want to be charged either and I want my account to be DELETED! Please! Even Facebook allows people to delete their account. My support ticket is #*******

Very misleading. Too many titles become unavailable once you start listening or reading them. You can only access them the day after your subscription renews. Awful. Why am I even paying for a subscription if it doesn't grant me access to anything?

Scribd is definitely a scam. I tried several times to cancel effective 3-14--21 and they ignored my request and charged my PayPal account. I have tried several times to get them to refund my $10.71. They have ignored mt requests for my refund several times. I am going to challenge this on PayPal.

Its a shame that a company that offers a good product and even after advertising you can cancel anytime but refuses to honor that and still charges people abd refuses to issue a refund.

Please be safe and don't subscribe to this fradulent company. I doubt that the authorities know they are "sharing" copywriters books. They should be shut down.

Good enough product but terribly unimpressed with their customer service or should I say they have no customer service. Abd they lie about their refund policy.

Like many others I was charged for a monthly subscription after cancelling. I did however contact their customer support and they resolved the issue in a timely manner and refunded the money. I would suggest Scribd review their cancel subscription flow on the website to make it an easier one step process, and they should send monthly emails upon charging the account also and to confirm cancellation. I initially signed up for this service because they had some content I was looking for that was hard to find elsewhere. Would give this 5 stars if not for the issue with overcharging and being sneaky. Mixed feelings overall.

They said they will get back in a day... not true. They say unlimited... not true either. They cut you off till the next billing cycle.

I figured, after few years of being the member, that once you stop being a member you loose all the books you have read before. Basically, if you want to have an access to the books they give you, you have to keep purchasing the membership. You are paying access to the books, not books. Even the ones I bought for extra money, not for the credits I have received as a member, were taken away from me. I figured if I bought one book a month, I'd have them now, then them giving me three that I have only as long as I am paying. Kinda not fair.