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I have canceled my subscription and I received an email to that effect. I am still charged from May till now. You can't get to customer service or support service. While chatting with customer support, they will refer you to contact support( There is no phone number to contact support). There is no phone number. Scribd is fraudulent. Don't get caught up in this scam.
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Hello Omolara, I apologize for any inconvenience, however at this time we do not offer phone support. We are more than happy to help you via email. If you received confirmation your subscription was canceled it was either renewed or there is a duplicate account causing these charges. I will need to look into your account to be sure it is canceled. Please submit a ticket through this link and your request will be escalated straight to my inbox: bit.ly/social-support-help. Once we confirm it is not causing the charges I will help locate the account responsible.
Thanks! -LC