Scribd

Sorry, Scribd, cancelled as soon as I learned about the limiting of regular e-books to 3. My understanding of contract law was that when two parties agree and money (consideration) is exchanged, one party can't go back on it. Apparently your company gets to change the rules with impunity! Terrible business ethics!

I was a customer almost from the beginning and enjoyed finding titles my Overdrive Library didn't carry. Guess I'll move on to Amazon (their business model works!).

Deceptive trade practices provide for annual renewal at then-current rate. No way to cancel once the plan automatically renews for 365 days at whatever rate Scribd extorts —nearly 30 percent for me. AI responds to disputes in an endless loop that never gets a human response. Phone customer service unavailable.

First off, I seem to be in the same boat as many other people here. I have never even heard of this site before yet on my past two credit card statements was charged $8.99 twice each month. I have absolutely no account with them and when I tried to contact them there is only an email. I would just like to talk on the phone with a person to be refunded. I also read other reviews on here and it seems they don't respond on emails so that is why I'm reviewing here. It seems that they are more worried about bad reviews rather than actual customer support so I'm hoping posting here will get my issue resolved.

Obvious scam. The kept charging for 6 months after canceling. I contacted credit card company to report fraud. They will likely reply to this post with a fake apology to make it appear as if they are correcting. EDIT: they are now claiming I have a "duplicate" account that is being charged, but the only other account I made with an email account I own was never completed (I clicked out of the browser without adding credit card details), so there is no credit card on file, and under Payment History it reads "You do not have an active Scribd membership. Join today to get access to books, audiobooks, documents and more!" This account therefore cannot be billed, and the company is playing dumb.

I signed up for the free trial and wanted to cancel. They have no customer service number, communication is all by email, taking days between each correspondence. After providing 6 different verification items over 2+ months (where they continued to bill my card), I still had not received a refund. I called my credit card company and they reversed the charge in less than 5 minutes.

Ended 30 day trial and now my account shows that i have no subscription. Yet im charged everything month. No email to reach out to staff. No customer service.
From the looks of it, many others are having this issue. Sure sounds like a scam. Then they'll blame it on a duplicate or fake account. How many such accounts can you have? Clearly your services are not secure then!

Stay AWAY. They steal your money even if you cancelled your free membership. When I realized that my bank account was charged I Immediately went to cancel the membership. But guess what. I cant! Becuase "Google sign in failed" message in my screen. LOL, you guys are good scammers. Well done! Now wait for my $#*!ing lawsuit cause Im not kidding here. Oh and also, OBVIOUSLY, they dont send you invoice of your consented payments lol

This "business" must be a scam. I have tried tirelessly to get in touch with someone to cancel my account (I only signed up for the free trial, and cancelled after that) but continuously receive emails back that state that there are no real humans monitoring emails. Upon asking for support or a link to support through social media, I have been sent a link to the website. Once on the website, I need to log in before I can submit my request for cancellation/refund. When I try to log in, they tell me there is no account associated with my email address. If I don't have an account, why am I being charged $8.99 a month for the past year?! I am at my wit's end with this.

Like others, I'm at wits end. I've never heard of scribd, and they've now been billing me $8.99 every month for over a year. I tried to sign on to scribd to do account management and I have an active account (email & password), but the site tells me that I have NO active subscriptions. It does note that billing could come from iTunes. Upon checking iTunes, I have no subscriptions there either. I emailed them, they promise response with 24 hours, but no word in 17 days, despite 2 follow ups by me. They don't answer their phones, but have a message directing you to their site for "support". What a scam! Can anyone start a class action?

I have tried multiple times to cancel my account. They keep charging my card regardless of the fact that I clearly do not use their service. I used it once in my free trial late last year. It is now may and they keep charging me. Despite trying to cancel multiple times. The most recent communication was three days ago when they promised to cancel and refund me but when i look at my account it says they plan to charge me again in June. Terrible business model and very shady in my opinion that it is so hard to cancel. Highly not recommended

Hard to know where to start. Crashes repeatedly, can't actually synch between devices most of the time, sometimes can't access books in my library. Today takes the cake: the point of downloading to my device is to be able to read where there is no internet. I am without internet, Scribd suddenly decides my downloaded books have never been downloaded and are not available. It was a long 2 hours staring at a wall with nothing to read. The moment I'm home, everything is Ok again. I really hate these people. Checking into other services.

This company has been charging my credit card even though I have cancelled with them for over a year now. I cannot speak to anyone there because their customer service is mostly automatic/robots and they do not provide a customer service number. I have sent four emails in the last two days in another effort to fix this situation and even though I get an automated email confirmation saying they have received my question/concern/etc. They mark the question/concern/etc. As "solved" without fixing anything. Definitely steer clear of this company's free trial or signing up with them. If they respond to my email and refund my account, I am happy to update on here.

Even after I "paused" my subscription they keep on charging. That's another £10.99 that's gone from my account today. I'm concerned that even now I've fully cancelled, they will keep on helping themselves. As far as I can see there is no usable customer support - certainly not an email address to which you can send a complaint. I'll have to go to my bank and try and cut them off that way. Really annoying and time I could spend doing something useful.