ScribdReviews 883

I was excited when I found Sribd. Unlimited audiobooks for loan - the Netflix model. Terrific - I paid for a year. Unlike Audible, I wasn't buying the book so I could try it and if I didn't like it, I could just pick another- FABULOUS... except - the app is nothing but one glitch after the next. It loads slowly, doesn't bookmark well - endless problems. Then I receive a notice about changing to book credits (like Audible, but I won't own the book). If they need to change their terms of use then it needs to go into effect AFTER the year I paid for is expired. This is basic to contracts. Don't waste your money. It's a dishonest company.

I was supposed to have a free trial until September 14th, so of course I was surprised whenever I had a charge on my account on the 7th. These people are so dirty and there is not a bit of contact information. I think it is just one huge scam. Of course I can't get a real live human to email me back about my issue. I am reporting them to every agency and organization I can, and I suggest everyone else that's been screwed over does the same. I have no idea how this joke of a company still exists and the people who run it haven't wound up in jail yet. What a load of crap.

I joined on the basis of a book they claimed to have which was quite rare.
They didn't actually have so I tried many times to cancel membership. I then tried to delete membership and was told I could not on the basis of having an active membership. I though having it cancelled would be enough.

However, months later I was charged $71 on my paypal for yearly membership. I initiated an unauthorised complaint with paypal. I went to scribd tried to cancel subscription yet again and delete membership. Same result as before.

I then complained to scribd on their customer service page only to then find it case closed with no communication with me whatsoever. I went back to paypal to find they tried to charge me again. Fortunately this time paypal blocked it.

I have initiated more complaints on their customer service page requesting a refund. I am waiting for paypal to resolve an unauthorised payment/fraud complaint to see if I can get my money back there.

This is a scam operation with dishonest business practices, traps to prevent one leaving and, essentially practices fraud, charging more than once for the same subscription I did not want anyway and advertising books it does not actually have. (I think it has a system on google where it directs you there for book searches regardless of whether they actually have it.)

Stay away at all costs!

Update: Paypal found in my favour and I have now been refunded.

I was billed twice in one month. I have sent multiple emails including screenshots but am yet to get a response from scribd. I subscribed using with paypal on their mobile site but it did not reflect on my android app. Entered my credit card info and got billed again with my plan showing it will expire in a month instead of two months. Very poor customer service.

If you try to cancel your account you only get this answer:

"You have an active membership to Scribd. Before you can delete your account, you must cancel your membership."

And they will try to charge you forever.
It will be easy for you to cancel your credit card, that try to cancel your account with them.

I had signed up for a free trial and then $3.99 per month offer. After the free trial ended my account was charged $87.00. I emailed and have received no response. I'm going to have to go through my credit union and dispute the charge and then cancel my debit card. This is ridiculous. I need my money

Can't log in to scribd account and nobody replies to the emails I send, I'm still in my 30 trial days but if no one is responding to emails I'm going to be billed for something I can't use... I

16/07/2015
I have now had the account sort by customer services, it took a while to get someone to answer me but they were very quick to resolve my problem which I can not grumble at. Perhaps this company is perhaps a victim of its own success and hasn't the manpower to cover a good working customer service as we would expect to see.