Scribd

I must change my bank card to cancel payment, they can't find me with my e-mail to cancel it, but every month take money from card. Useless aplication, no star

My free trial was supposed to end January 23, I cancelled it on January 22 yet I noticed that there was a charge pending from Scribd on my credit card already! This charge should not have posted because 1. I cancelled the membership before the end date and 2. Scribd charged my card before my free trial end date
I tried to contact them twice and no reply! Ticket Request #*******-- Also beware! When you try to cancel, they try to confuse you (you have to press cancel like 3 times before your account is actually cancelled. I'm not sure how this is even legal)! I will be filing a complaint with BBB.

Update- Scribd finally refunded back my money (they tried to say that the charge was placed because the trial date ended- this is not true, the last date to cancel was the day after the charge was actually made. So be aware! You may be charged 2 days before the end of your free trial!

Scribd charged me for over a year through an account based on my government email, though I've never signed up using that address. I am a lawyer in the Philippines tasked to protect consumers from harmful business practices. After reviewing several websites, I am convinced someone should do something about their deceitful and fraudulent practice.

If you live in the Philippines and you've been a victim, comment here so I can reach out to you. For all the consumers that Sribd has scammed, this may not be relevant now, but the fight has to start somewhere. If we can hold them accountable in our country, hopefully it will set a precedent for other jurisdictions to follow.

For information, already sent a complaint to Scribd after realizing their charges, support ticket #*******. They replied to me in less than 3 hours because I think they recognize that I am someone who will take on this fight.

I wish I'd seen these reviews before subscribing to Scribd. Similar experience of being charged for four months after the subscription was canceled, catching the error on my bank account, and then having to go back, and forth by email with a bunch of dullards pising as customer service representatives. My case involves actual fraud, as they attributed charges made to my credit card to another subscription.
As an attorney, I will be taking further action if they do not remedy their mistake today. Please consider doing likewise. Fraud by internet companies costs consumers thousands of dollars every year, and is also a crime.

Never asked for it. Never requested for it to the slightest. Found it within my emails one day then they continued to send more and more with "too good to be true" sorts. Free trials and all claiming this and that expires only for another 60d trail to begin and the cycle repeats.

As shown within the images. One of which is their unique "verify your email" since I never requested for this. I clicked the "contact us" which then redirected me to their site which was rather odd. As there was no phone numbers to be seen and no "no. Reply" emails to be found either. Instead you are met with an AI that will give you outputs that has been typed in for their services. Not for them to kindly bugger off.

Really 0 stars, but that's not an option. I'm so disgusted. Decided to cancel my subscription a few months back.

Went to log in and received a message that the username/password was wrong. Really? I asked for a new password, but that just dumps you into the Free Trial page. Tried to cancel, but you can't do that without logging into your account. An endless loop.

Support? There is none. Thieves don't maintain a Call Center. I knew there wouldn't be any help when I saw the Support number was a 415 area code. Sure enough, the "happy" voice recording on the other end said all support was now on the web. Rinse and repeat.

These the worst kind of thieves. There's too much of this going on.

I had to ask PayPal to do something about this ripoff. Until they do, these jerks will continue to steal from me and everyone else who uses Scribd.

Unfortunatelly not all the books I'd like to read can be found on scribd and some oif them are only in audio format which I don't like either. Still it's nor a bad option especially if you're looking for something inexpensive. Once I also had to pay for one month of inactive subscription, and the problem was about apple subscriptions and how they work rather than about scribd. Or at least that's what their support agent said, but that's kind of weird...

Despite publicising a free trial, I still got charged by scribd. Meant to only try out free trial but was charged US 8.99 in scirbd account's payment history via credit card! I had never meant to purchase anything and did NOT use any services so far - no downloads nothing! Naturally I panicked since I got charged for something that I didnt even want to buy. Immediately after seeing the error, I desperately contacted scribd support/email, sent requests etc, even contacting scirbd on facebook. I tried calling via phone as well. The response is extremely slow, and I have not received a reply! Please reply and refund me!
Request ID: *******

I'm Brazilian. O pay Scribd in dollar through my credit card. Right now, a dollar is R$5.8,99 dollars is a substantion amount. And here I am, trying to cancel 2 months in a row, Just because the book I needed to finish my college period could not be found anywhere else. I Hope you guys can sort It out and give me a refund. Things are bad economicaly in Brazil and I have to squeeze my finances in order to pay IN DOLLAR for your mistakes.

Along with all the other disgruntled people here, I do not have an account on SCRIBD and yet it is charging me monthly. Customer service is a circular shell game. You cannot officially request a refund if you don't have an account to log into. To reiterate: I don't have an account to log into so a) you shouldn't be charging me and b) it won't let me submit the request to solve the problem without one. Genius money making scheme. Will contact the bank for unauthorized charge and hope enough people have done so that it impacts them.

This business is slowly dying. Original deal was for unlimited books and unlimited audiobooks. That was fantastic, and I listened to a bunch of books during my daily drive. Then they limited subscribers to one free audiobook per month, and started charging for additional audiodbooks. Today I got an email stating that Scribd will limit regular ebooks to three per month. Not sure why I stayed this long, but I immediately killed my subscription after getting the updated subscriber terms today. Rip off, bait-and-switch, BS. Stay away.

If you elect to ignore all these people warning you off, at least take this advice; do not save all the audiobooks you are interested in to your reading list. They will make 80% of the books unavailable to you until your free trial has passed. This bait and switch amounts to unfair trade practices as defined in the state consumer protection laws of which I am aware. If I have one-tenth of the trouble canceling that the rest of these folks describe, I am going to make it my new hobby to get cease and desist orders issued by every state they do business in. (Note to Scribd.com, you'd be better off telling me to fornicate with myself than giving me that scripted, "sorry, but there's always something to read" response I keep seeing. I'd applaud that measure of honesty.

After I had a subscription on scribd.com, I found that every month two payments were taken from the card on different days (both $ 8.99, the monthly subscription being $ 8.99)
After I closed my account, they continued to take my money monthly.
After long discussions via email, we received confirmation of the closing of the account and the return of a single amount of $ 8.99 improperly withheld.
After confirming the closing of the account, the surprise!
He continues to take money from my monthly account, but I no longer respond to emails.
I had to go to the bank monthly to report abusive transactions.
There are credit card thieves.