Along with all the other disgruntled people here, I do not have an account on SCRIBD and yet it is charging me monthly. Customer service is a circular shell game. You cannot officially request a refund if you don't have an account to log into. To reiterate: I don't have an account to log into so a) you shouldn't be charging me and b) it won't let me submit the request to solve the problem without one. Genius money making scheme. Will contact the bank for unauthorized charge and hope enough people have done so that it impacts them.