Scribd

Like many others I was charged for a monthly subscription after cancelling. I did however contact their customer support and they resolved the issue in a timely manner and refunded the money. I would suggest Scribd review their cancel subscription flow on the website to make it an easier one step process, and they should send monthly emails upon charging the account also and to confirm cancellation. I initially signed up for this service because they had some content I was looking for that was hard to find elsewhere. Would give this 5 stars if not for the issue with overcharging and being sneaky. Mixed feelings overall.

I did give a bad rating initially for scribd. It looks like they have a lot of fraud accounts somehow. But after putting a review on here they got back to me promptly and have refunded the charges. Would be good if they were more responsive through their customer service on their site!

There is no way to contact their support team, I meant to ask for a refund for a service I didn't use. I'm 3 emails and 15 days in and I still haven't heard back from them. Please think twice before using there are better alternatives out there and I'd suggest the company( if they aren't fraudulent and care even a little about their customer) please get a phone helpline or messaging helpline because emailing your support team is helpless and useless.

EDIT: I did finally get a refund. Thank you for support but I'd still recommend improving your support staff

UPDATE: I want to thank customer support from Scribd in this website. They seem to respond faster, and they finally do work on your problems. I got refunded without delay. Thank you!

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I have requested for a refund for an unused account service for the month of March. I have sent three tickets, one from my e-mail and two from their website, and still no response. It seems like they don't truly care about their customers, which is really sad! My username is tsalgado_12.

And I really hope, based on previous reviews on this page, that my subscription is truly cancelled. It will be a true headache if it starts getting money out of my account after having my membership cancelled.

No stars - BEWARE! Especially if Scribd has taken money from your account continually. A policy of no refunds after 30 days. Scribd returned one payment and when I emailed asking about the second payment, and also got upset, Jerry refunded it only as a courtesy. I am just waiting for it to appear in my account and then I will be scrapping my card.

They will tell you that they send an email out before the trial ends, but they don't. I have never used Scribd after I signed up with a trial to see how it is, and with full-time college, the sub slipped through the cracks. They are like all others, just raking in subscription money for a crappy product.

Out of curiosity I signed up with this site. They grab your payment information and agree to let you cancel. A practice I despise. Before the end of the trial period I logged in, and clicked the "cancel subscription" button. Thinking I was done, I logged out. Then my account was charged. I logged back in and lo and behold, my subscription was still active. As it turns out, they drag you through page after page of "cancel subscription buttons". I think I had to click "cancel" on three different pages today. Sure their FAQ says you have to tell them over and over you want to quit, but the way they have things set up is predatory. If their service was that good, they would not be so slimy about cancellations. Internet pirates. Do not sign up.

Cancelled free subscription offer after one day and received a cancellation email. I have now just been charged. I have deleted the account after being charged but cannot now contact Customer Service without logging in to request a refund. There is an option to contact without logging in but it takes you in circles. Emailed customer service but they sent an automated response to go to the Help Centre. I want a refund and to have confirmed that no more money will be requested. Cancelled the card so the money cannot be taken but I do not want a refused direct debit on my credit rating. This is a very serious issue.

Extremely frustrated and angry that a service like this can become a scam for taking small amounts of money from millions of customers who want to leave.

I cancelled my membership well in advance of the next bill date, but they billed me anyway. Felt insidious as I could have easily forgotten or not noticed this charge.

When raising a support ticket, they took over 2 days to respond and when coming back, the status has been changed to "Waiting for [customer's] reply" without any actual instructions on what was wanted from me. It's this kind of dodgy behaviour that makes me not want to trust this service.

I remembered sending an email asking to cancel my subscription. Didn't hear a word from them.
8 months later, I found they charged me in July and November 2018, Jan, Feb March 2019.
It clearly says that Scribd just secretly put charges on my card -- if this is a monthly subscription, why I didn't get charged for August, September, October or December?
At the end, I only got one month of money back from my credit card company.
It is a shame! Soon people will realize their real color.

Like many others, I have experienced a sudden charge to my credit card yesterday from Scribd. Which is puzzling because I have cancelled the subscription (with an email received on this from Scribd) in July.

Upon checking, I realised they started charging me again since October, 2 months after I cancelled. I believe this a sneak in charge that gives you the false belief of the subscription cancellation being effective. You have up the scam game and learnt from the other reviewers Scribd. Good game. I have reported you to the bank. May your scam game bring you loads of trouble.