Scribd

Hard to know where to start. Crashes repeatedly, can't actually synch between devices most of the time, sometimes can't access books in my library. Today takes the cake: the point of downloading to my device is to be able to read where there is no internet. I am without internet, Scribd suddenly decides my downloaded books have never been downloaded and are not available. It was a long 2 hours staring at a wall with nothing to read. The moment I'm home, everything is Ok again. I really hate these people. Checking into other services.

This company has been charging my credit card even though I have cancelled with them for over a year now. I cannot speak to anyone there because their customer service is mostly automatic/robots and they do not provide a customer service number. I have sent four emails in the last two days in another effort to fix this situation and even though I get an automated email confirmation saying they have received my question/concern/etc. They mark the question/concern/etc. As "solved" without fixing anything. Definitely steer clear of this company's free trial or signing up with them. If they respond to my email and refund my account, I am happy to update on here.

Even after I "paused" my subscription they keep on charging. That's another £10.99 that's gone from my account today. I'm concerned that even now I've fully cancelled, they will keep on helping themselves. As far as I can see there is no usable customer support - certainly not an email address to which you can send a complaint. I'll have to go to my bank and try and cut them off that way. Really annoying and time I could spend doing something useful.

Like many others I was charged for a monthly subscription after cancelling. I did however contact their customer support and they resolved the issue in a timely manner and refunded the money. I would suggest Scribd review their cancel subscription flow on the website to make it an easier one step process, and they should send monthly emails upon charging the account also and to confirm cancellation. I initially signed up for this service because they had some content I was looking for that was hard to find elsewhere. Would give this 5 stars if not for the issue with overcharging and being sneaky. Mixed feelings overall.

Stay away from Scribd. I set up a free trial to see what it was all about and then cancelled 2 weeks before the end of the free trial. They stilled charged my PayPal $9.99. They only provide a banner on your account saying that you have successfully cancelled, but no email confirming the cancellation.
I disputed the charge with PayPal, but PayPal wants a "billing statement" and a "confirmation of cancellation" which Scribd doesn't provide. PayPal then denied my dispute, so Scribd now has my money and I can't get it back. I'm disabled and just lost my job, so losing this money is painful to me after all that has happened in 2020.

So done with Scribd. In the last couple of years, I was impressed with Scribd, I was about to purchase memberships for all of my many family members as a Christmas gift. However, they recently placed major limits on audio-book access. Then, they placed limits on digital book access. Now you can get better material through Google and Youtube. What a let down this is. They should replace whoever is making executive decisions at Scribd with a magic-eight ball. They are likely to have better results. Like many other members, I'm leaving. It is a waste of time and money. Scribd has become a joke.

I initially got this app to allow me to access some documents for my school works. I was on a free trial initially but kept it for another month but then cancelled. I made sure to go through all the screens while cancelling - even when they try and trick you into not fully cancelling. So I thought I had cancelled but was shocked when I checked my account to see they had been taking money every months since I cancelled. This is about 6 months of monthly bills and of course how convenient that they have a 30 day refund rule to avoid paying up for scams like this. I am really disappointed and I have sent an email to customer support but with still no reply 2 weeks later despite them promising a typical reply within 3 days. I am going to get my money back because that is just unfair and unethical. Never touch this app. NEVER give your account details no matter what you do.

I have contacted Scribd twice using their help system regarding an issue with my account. Two weeks have gone by with no update or response from them. They had the nerve to close my one ticket with no resolve or comment.

Stay away from this website. A bunch of crooks that will run themselves out of business.

Scribd used to be unlimited and now it isn't. That part I could live with but the new app is clumsy and difficult to filter--you often end up with some BS an individual is hawking as a 'book'--nothing from an actual publisher. The audiobooks get mixed in and you think you found a book you like but, no--it's only the audio version. Amazon Unlimited is far superior, and BookBub emails me books every day that I can buy for. 99-2.99 of authors and best sellers.

Can't log in to scribd account and nobody replies to the emails I send, I'm still in my 30 trial days but if no one is responding to emails I'm going to be billed for something I can't use... I

16/07/2015
I have now had the account sort by customer services, it took a while to get someone to answer me but they were very quick to resolve my problem which I can not grumble at. Perhaps this company is perhaps a victim of its own success and hasn't the manpower to cover a good working customer service as we would expect to see.

I don't understand how Scribd is allowed to be in existence. This site is HORRIBLE. I can't find any positive reviews and there are thousands upon thousands of complaints. One they get your credit card number or debit card, it's all over for you from there. They put out a generic email response as if their concerned however myself and thousands of others know this is for show. Twice they haven't allowed me to change my credit card number telling me it was invalid and better yet... wants you to add ANOTHER credit/debit number. I implore everyone to stay away from these thieves. I got burned twice from these thieves. Never again.

Scribd has withdrawn funds from my account without permission for 7 months now. I have sent them 3 "Support Tickets" and they appeared as if they were trying to be helpful, but they have not helped me whatsoever. I am furious and sick and tired of this business with their terrible customer support and business practices. Scribd, you should be ashamed of yourself. You, as a company, know what you're doing and you are awful people for letting is go on like this for so many people.

I am also a victim of their fraud.

I have cancelled the membership within 30 day free trial period. I was told by scribd that if you cancel within this period, no charges will be made. I have given them the transaction number and my email address. They say that the email address does not exist and asking tonnes of information about my account which I now fear to share details with them. I will wait for a couple more days and then close my bank account as I cannot see them debiting my account every month. Never expected this from you, Scribd.The request number is *******

This week i just realised that scribd have been deducting my money for the past 4months without notifying me. I have contacted their support and was promised a refund for only ONE MONTH. Yesterday they refunded me the money but short after the same amount was deducted by scribd from my account. Also i have been contacting them for another three months of refund since the transaction was made without any notice or email. I read very bad reviews on how scribd keeps on deducting money, i certainly wont hesitate to report and take action against scribd inc if the same thing happen to me
My ticket number: *******

I have never heard of Scribd before and don't even read books. I got a charge for 8.99 on my scotia bank visa and disputed this right away, in which i got my money back from Visa as Scribd could not prove that I purchased from them. 2 weeks later, i get a replacement credit card and use it again. 2 weeks after that I get charged from Scribd AGAIN. Like other reviews here, i'm not sure how this is possible but other people complained about replacing their cards and still getting charged.

I have sent an e-mail to Scribd because their number *******348 is apparently "busy" everytime i dial it. I have not received a response from Scribd via e-mail yet even though they said they'd reply in 24 hours.

Be careful if you see Scribd on your statement, they are scammers and frauds!