ScottishPower

Customer services don't have access to relevant info thus cannot be of service, also barely understand the client issue.

OFGEM. Scottish Power are pulling the wool over your eyes. They don't care about customers. Perhaps you should measure how many days official customer complaints are open for without any resolution. Mine is now at 54 days and the only issue they have addressed out of the 13 is moving me onto a lower tariff i. E. Super Saver 2019 which I had to request myself through the Uswitch website even though I am a current customer. Even this didn't work and Scottish Power complaints did it for me. They then confirmed what my monthly direct debit would be i. E. £208.09 only for them to take £234 and £274.66. Not even close. My smart meter has not been working for 4 months. They arranged for it to be changed but Providor did not show. Reported this over a month ago but no further appointment has been made. No wonder Scottish Power are rated at 54% for customer service on the uswitch website. My advice to others, don't go there. You really don't need the stress. Go for a small provider even if you have to pay more.

I could attach the 3 pages of emails to them about this but it's too repetitive. I set up a DD for £50, get an email confirmation that its set up, go back in and it says I pay no DD, I contact them, they send me a link to the setup DD page. Rinse and repeat, for 6 months. At least a dozen tries, but no-one would properly answer me. UNTIL. I went on a comparison website and changed supplier and lo and behold I get a call from Customer services at Scottish power, I asked them to ring me back when they sorted it, they rang back a couple of days leter, but still not sorted it, they changed my accounts to one Dual fuel from individual accounts for gas and electric, great but... No direct debit, the guy said it sometimes takes a few hours to show up on the account. "OK, ring me back at 9am, I will have checked by then" checked first thing next morning and, no DD setup but sure enough a new account for dual fuel and the others closed. No phone call either. I gave up at this point completely. I was trying to pay them! What is wrong with these people? I havwe saved every correspondence from them should anyone from Scottish Power ever want to see them, but I suspect thats the last I'll ever hear from them.

Worst experience ever. Few months ago I upgraded my top up meter to a smart meter getting a new account, and I got nothing but trouble since then. I have a gas account where they did an estimate charging me 4 times my actual consumption, and now 2 months after I left them I am still trying to call them to fix it with no results. The first time they told me that I should fix with my new supplier, and my new supplier should call them and fix. But that is not how it works since it is the old supplier, so Scottish Power, who should give meter reading to my new one. Then I called a second time and they keep passing me from a department to another until the last one did not answer and they told me to call back. All because the smart meter they install me is not communicating. Finally, it often happens that when you try to call the automated machine cut the call off for reason of busy lines without giving chances to speak with someone
Last time I tried to call, the guy close the call while I was speaking, very rude. This afternoon, they called me and I was able to explain my problem, but they are charging me 10£ extra for late payments, when it is because of them that I cannot fix the problem, and I was forced to make arrangements to pay in order to avoid extra charges. In the end I wanted to speak with a manager, so I was put in hold, and before I could speak with the manager the call got cut off, I called immediately back and they refuse to pass me the manager. To make things worse, I have a smart meter so they should be able to read the meter without me taking any action.
Warning for anyone AVOID THIS COMPANY AT ANY COST THEY NEVER SOLVE PROBLEMS AND THEY NEVER GIVE YOU A MANAGER