ScottishPower

When signing up to ScottishPower's boiler insurance, Scottish Power confirmed to me by email that I am insured. But when I wanted to claim, it turned out that my insurance account was not even set up. They lost my insurance sign-up.

It took me approximately 10 emails to their Customer Service, but they constantly refused to assist me.

Finally, I got offered a £100 compensation and they assured me: "We will take this on board and make sure that the relevant changes are made to the customer service."

This assurance obviously did not get acted upon, because their customer service even worsened from then on.

Subsequently, I did not even get any reply at all to 4 out of my 5 emails to Scottish Power's Customer Service. This is a failure rate of 80%.

All I want to express is that Scottish Power is well aware of their unjust practice of charging users unfair usage costs, and I have filed a complaint about it. However, it seems like they are choosing to ignore my concerns entirely. Despite recognizing that my usage is zero, they still charged me nearly 300 pounds over 25 days, and their response has been complete silence. I am deeply disappointed and frustrated with their behavior.

As a result of this unpleasant experience, I have decided not to support this company anymore, and I will actively discourage others from using their services. Their rating speaks for itself, and I am not the only one who feels this way. I will continue to share my negative experience with Scottish Power among my colleagues at work, friends, family, and their acquaintances to raise awareness about how poorly they treat their customers and the unfairness of their charging policies.

Worst company! Don't use them. If you ever have an issue with your meter it will take them months to fix. Neither my gas nor electric meter have been communicating with their system since 15/12/23, after weeks of going back and forth I finally had an appointment for someone to come fix them today 9/2/24. They only made an appointment for the electric meter! So I have to wait another month to get the gas fixed this is beyond ridiculous and no one here is helpful.

I hate scottish power with a passion! They got me in debt they made me cough up 3,159 for a year I live in a two bed flat! I have paid it all I don't owe them a penny but they won't let me leave! I've been trying since September but they won't let be close my account do not use this company! They charge you what they feel like then your stuck with them for life!

Terrible. If I could do a zero star, that is what I would pick. They say something and do something else. I moved to new flat and the meter display was down, they asked to change to smart meter which I did. I was promised that the amount on my three old keys will be added but they do things their way and find ways not give back the money. I am new customer and within 10 days I have decided to switch my power supply.
Terrible customer service.

Truly dreadful company the worse ever, can't understand call handlers who shout and call all hours
Threatening use of we will come into your home and put meter in, dreadful communication even went to energy ombudsman who fined them still no change

Please never use or if like me you do, use your last bit of money pay them off and find a reputable company not this so called supplier

I am trying to be polite but utterly vile company should be investigated and closed down

I have never had such terrible customer service they really don't care can not get to talk to anybody my electric bill was so high (bearing in mind I am out all day) do not use the electric cooker they were charging me nearly £10 a day for a very small 2 bedroom house could not make any sense of it but could not get to talk to anybody by message or phone after 6 months of stress eventually swapped providers with octopus who I spoke to within 6 mins waiting on the phone what a relief to speak to somebody
I would never recommend Scottish power to anybody customer service non existent they should be ashamed of them selves

They removed the meter 3months ago and i have tried to get a replacement ever since via phone chat and email. This is without doubt the $#*!tiest company in the known universe. The ratings bar does not go low enough to properly assess this $#*!show

Very bad. Leave them. I will be taking legal action against them soon. They charge you late payment and they put default on your credit file. Low life scumbags

I set up home service agreement and they took one direct debit and no more they failed to send contract either by post or email eventually got it but they had cancelled the policy for some reason I tried to find out impossible chat email just impossible to find a customer service member who would help just gave me telephone numbers to call when you got through after long wait you were passed around after 30 minutes of frustration you give up this has to be worst company I have ever dealt with I
I would like a refund of direct Debit they took of 13.25 for services never provided I got another member of my family to see if they can sort out problem and they said the company is totally useless use them at your peril and he would advise anybody using them to change suppliers

I received an estimated bill for gas and electricity in May 2014 but the house is empty. My mother left the house whne she had a stroke and never returned. She has since died. They will not accept the meter readings I have supplied. I have tried for 2 months to get an amended correct bill. They have now referred me to Sterling Collections who have threatened me with court action and goods seizure despite assuring me they would get it sorted, putting a lock on the account to stop final demands etc. and also promising they would ring me. They still demand the money yet very minimal use of gas and electricity has taken place at the property. No emails have been answered by them but they promise a reply in 5 days. Getting in touch by phone is a nightmare.

Right Scottish power call handlers will not let you speak to a manager they brake loads of Scottish laws plus human rights laws going they should be in jail

SP removed my meter on 23 April and replaced it with a faulty one. I cannot provide meter readings, but SP keep asking for them! An easy fix for Scottish Power... just send an engineer to fit a working meter! This appears to be well beyond them.

This review is to help other victims or potential victims of Scottish Power (SP). Any issues must first be raised to SP directly, however, based on my experience, they will reply with generic replies or not reply at all. They simply don't care and are extremely rude, even if copying their CEO (keith.anderson) in the email complaint.
SP victims must first obtain a complaint reference before being able to contact Citizens advise *******0506); only then will SP take the complaint seriously. The Government has requested Citizens Advise to keep an eye on complaints to energy providers and SP are aware of this.
SP have been fined heavily by the government, yet they continue to abuse their customers.
SP is not a Scottish company, since 2006, Scottish Power has been fully owned by the Spanish multinational energy company Iberdrola, one of the largest utility companies in the world with also very poor reviews.
SP are rated one of the worst energy suppliers by "Which?"; please see "Which?" for the most reliable energy supplier. I have been recommended Octopus as "the most reliable", although anything will be better than SP at this point.
I hope this review can help. I never had any issues with any energy company until I became a customer of SP, since then it has been an absolute nightmare with many issues such as being overcharged and a faulty new smart meter. They have punished me for complaining & for keeping photographic evidence for over a month, by raising the tariff and removing my access to view my energy consumption in the phone app.

By far the worst energy company I have ever had to deal with. We incurred a debt with them because I was unable to contact them for six months. They have bullied us into a direct debit under duress

AVOID AT ALL COSTS - This is a shocking way to treat any business. You try and get a new business connected MPAN ************** who have just moved into the property and they tell you to email smereconnections but you cant talk with anyone and they dont reply to emails. Shocking just shocking i have waiting over a month for reply and noting and when you do try to call them its pass you to 7 persons before they just tell you to email again. AVOID AT ALL COSTS.

If I could give Scottish Power zero stars, I absolutely would. Their incompetence and utter disregard for their customers are beyond belief. For the past FIVE YEARS, they have been billing me for the WRONG METER at my flat. Despite countless attempts to get this issue resolved, they showed no initiative, no accountability, and no urgency to fix THEIR mistake.

To make matters worse, instead of correcting their error, they had the audacity to add derogatory marks on my credit file. This has caused me untold stress, tarnished my financial reputation, and affected my ability to secure credit – all due to *their* negligence.

Their customer service is an absolute joke – unhelpful, dismissive, and incapable of resolving even the simplest issues. After years of frustration, I cannot stress enough: DO NOT trust Scottish Power with your energy supply. They are the epitome of incompetence, and their actions (or lack thereof) show they couldn't care less about their customers.

Avoid at all costs.
My case has been excalated to Energy Ombudsmen several times now, still ongoing...

My sister died in March 2022 and as executor of her estate I had to notify Scottish Power of her death and to change the bills in to her teenage son's account.
Despite this conversation Scottish Power started sending letters to my grieving nephew threatening to cut off his supply unless the bills in my deceased sister's name were paid.
After several attempts I finally got through to Scottish Power again, to go through the switch over to the new name for the second time and arrange a payment plan for outstanding arrears due to my sister spending the last months of her life in a hospice, but yet again the threatening letters to cut off the supply continued.
Tired of their behaviour I called Scottish Power once more and I was assured that everything was now in order, yet days later Scottish Power phoned and bullied my nephew into paying £600 without an explanation, which due to his young age and inexperience he paid despite barely having enough money to last him and his brother the rest of the month.
I phoned them once more to highlight this unforgivable error and Scottish Power returned the funds assuring me the matter was now resolved.
So you can imagine my anger and utter disgust when I discovered three months later that Scottish power had not been debiting my nephew's bank account, but instead had elected to take the funds from my grieving elderly mother's bank account instead, without advising her.
I called Scottish once more totally gobsmacked at their incompetence. After waiting for 2 hours online they eventually picked up and reimbursed the difference without an apology and finally set up the correct payment details in my nephew's name albeit we soon realised that they had done so without adding the surplus payment plan we organised for the outstanding amount owed.
To top it all off, Scottish power then sent a letter addressed to my deceased sister saying. "We are sorry to see you are leaving us".
Suffice to say that from the ratings on this website it is plainly obvious that you should never use Scottish Power.They have no customer support service and obviously no heart.
I have never experienced anything like it in all my life.
Avoid them at all cost.

Absolutely appalling customer service! I closed my account a couple of months ago because I moved to another country and my account is in credit because they had been overcharging me for my consumption. I have always paid by direct debit, but they are somehow claiming they cannot refund me the money they owe me by bank transfer and the only way is by cheque. I have explained a thousand times already to the many different agents I have spoken with via chat, phone, and email that I no longer live in the country, but they give me no solution. How is it possible that they cannot pay me via the same bank account I have used throughout all these years? What's even worse, they have stopped replying to my emails, have somehow cancelled my access to the live chat, and are ignoring my requests to call me. They are clearly trying to keep my money!
AVOID THIS COMPANY AT ALL COSTS! I have had issues with them since the very beginning, and this is just the straw that broke the camel's back. Worst company and worst customer service ever! If I could give them a zero I would!