brenda r.

I received an estimated bill for gas and electricity in May 2014 but the house is empty. My mother left the house whne she had a stroke and never returned. She has since died. They will not accept the meter readings I have supplied. I have tried for 2 months to get an amended correct bill. They have now referred me to Sterling Collections who have threatened me with court action and goods seizure despite assuring me they would get it sorted, putting a lock on the account to stop final demands etc. and also promising they would ring me. They still demand the money yet very minimal use of gas and electricity has taken place at the property. No emails have been answered by them but they promise a reply in 5 days. Getting in touch by phone is a nightmare.