Sharon G.

OFGEM. Scottish Power are pulling the wool over your eyes. They don't care about customers. Perhaps you should measure how many days official customer complaints are open for without any resolution. Mine is now at 54 days and the only issue they have addressed out of the 13 is moving me onto a lower tariff i. E. Super Saver 2019 which I had to request myself through the Uswitch website even though I am a current customer. Even this didn't work and Scottish Power complaints did it for me. They then confirmed what my monthly direct debit would be i. E. £208.09 only for them to take £234 and £274.66. Not even close. My smart meter has not been working for 4 months. They arranged for it to be changed but Providor did not show. Reported this over a month ago but no further appointment has been made. No wonder Scottish Power are rated at 54% for customer service on the uswitch website. My advice to others, don't go there. You really don't need the stress. Go for a small provider even if you have to pay more.

Do not, do not, do not buy from Rotita. The quality of the clothes is very poor and you have to return items back to China costing £20. This wasn't indicated anywhere on the website. They then tell you the items haven't been returned and won't refund the money. When you give them evidence from Royal Mail that the items have been successfully returned, they say they will only refund 60% of the cost. The items were returned in March and we are still haven't received the refund. My best advice if you are in a similar situation is to report them to your credit card company who may be able to help you recover the costs.