Very disappointed by your lack of transparency regarding fees. In excess of $50 USD per ticket is outrageous for a service fee. Really my $179 ticket (which i thought was a bargain) was $229 as stated on my ticket. Be more transparent and you'll get better ratings.
On the plus side, the customer service on the phone was very helpful.
Scorebig was a great site for tickets because of the "name your own price" gimmick or that the price listed was the price you pay. However, it is now nothing more than a ticket master lite. Disappointing.
Electronic tickets weren't transferred until about 5 hours before the event which made things very tense. Took two phone calls to ScoreBig support to get info on when the tickets would be delivered. More communication and detailed ticket tracking would be an improvement.
Good; however, it still weirds me out that some else's name is in the ticket and not mine. It does not feel comfortable.
Us there something that you can do about this. I bet you sales would increase.
Got the tickets and had no problem getting in. Found everything fine and watched a very nice game. It was the first time I had ever been to a football game and I am happy that you helped me with it. Would have given 5 stars if I could have received my tickets earlier
They screwed us over, we bought tickets from them then later received an email saying they needed to verify identification... so we did and heard nothing back. We called and waited on hold for 40 min. By the time we got through the representative said sorry those tickets are no longer available... so we got switched to sales and they didn't have any more tickets available we missed it. If we wouldn't have gotten the run around for two hours we could have gotten tickets elsewhere. I will never use score big again!
I think you should show all of the costs upfront. To spend a significant time shopping for tickets then get hit with a $22 fee at the end AND $7.95 for an instant email (this is free many places)... just felt deceived. You have gotten away from your original mission.
Also, I had a minor problem with the site and made a call for assistance and was told that since I called in that I was eligible for a $25 rebate. When I was transferred to get the rebate it was a sleazy call center selling a membership to a coupon service for $16.99 per month. This makes you look like a sleazy outfit willing to do anything to your customers for a buck.
I have purchased tickets from Scorebig.com and have never had any issues aside from their fees that we now have to pay despite not having to prior to 2017. Other than that, as long as they are lower in price than other ticket vendors, I will continue to buy from them. Please consider lowering your fees though!
My experience at the game was amazing. My experience with Score Big was horrible. Horrible service while calling to talk with them on the phone. They jack the prices up on their tickets ridiculously. I would recommend vividseats to everyone over score big any day. Will never use this company ever again.
I paid a lot of money for these tickets. They did not explain that the place was three stories tall. I literally paid over $300 and had nosebleed section seats. I was second to the last row that the place had. I'll never use them again
The play, Hamlet, was entertaining and held our attention. The first half was 1 hour and 45 minutes. The second half was 90 minutes. Michael Urie's performance as the lead role of Hamlet was spot on. We sat in Orchestra Row N which was on the far left facing the stage. Our original tickets were supposed to be Orchestra row D. But apparently row D had no 2 seats together. So we were contacted to change seats to row N to get 4 seats together. We were given $20 back per seat as it was further away from the stage. The seat height was about right putting us eye to eye with the actors on stage. Scenery and color were almost nonexistent. The acting made up the difference. Ophelia had a nice singing voice. The actors were handsome and solid in their roles.
Seats close to 20 yard line while on site looked close to 50 yard line. Service charge way to high--$130 for 2 tickets. Let me know service charge at beginning rather than very end of purchase. Delivery was good.
Super easy to use and understand what you are buying. The customer service dept followed up promptly when I had a question and I quickly got the info needed to proceed with the pick up of the tickets.
Overall a good experience, waiting for tickets to arrive right before the event is a little concerning, I don't understand why it takes so long. The only negative issue would be that the tickets recieved were different seats than what we purchased. The positive is the the seats actually ended up being a little better than we expected. Thanks.
It was very confusing on how tickets are delivered & how to accept the tickets because they come from another party. I didn't know to accept the tickets from the other party so it was a long process to have them cancel my order and reprocess our tickets. Finally got things figured out.
It would be nice if it shows the fees ahead of time and not right at the end of the last check out. When I was contemplating how much to spend on tickets and clicked to buy then it show the download tickets fee. Ok but the after the payment review then a score big fee was included in which I knew nothing about. It would be nice if I knew how much all the fees would be before I begin the ticket buying process.
Score Big used to set itself apart from the competition with the name your own price feature. Now are you no longer able to name your own price for tickets you have to pay at least $15.00 to have tickets delivered. Even if they are delivered electronically. It costs nothing to have the tickets sent that way.
I understand that the old Score Big went out of business but I don't understand what was wrong with the old business model.
This order had BIG problems. Problem 1 when the tickets finally arrived into my wizards app there was no useable barcode. Problem 2 Score big didn't realize this. Problem3 took almost an hour to fix this and wasn't fix till the very last minute 16 hours before the event.
I guess I didn't read the fine print... I was not aware the tickets would be FedEx to me to my home address. I'm sure they were frustrated when they had to make 3 trips to deliver the tickets. Thank goodness FedEx is persistent!
I was able to purchase two tickets to see the Foo Fighters. Not only were the seats great, but I received my tickets instantly from ScoreBig. Their service was great and I would use them again in the future
Overview
ScoreBig has a rating of 3.4 stars from 256 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ScoreBig most frequently mention great seats, service fee and face value. ScoreBig ranks 17th among Tickets sites.
- Visit Website
- Kissimmee, FL, United States
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members