ScoreBig

Purchasing processing on the site was easy and fees were lower than I have seen, but unfortunately the tickets were counterfeit and we were turned away at the event. After a few days of phone calls and emails, I was able to ultimately get a full refund but this was unfortunate because I was taking an out-of-town guest to the event. The site has no way of verifying the validity of ticket you might purchase so you are taking a chance of getting counterfeits if you buy here. The actual ticket seller (MB Tickets) was the real group at fault on this and they admitted that they had given me copies of tickets they had already sold to another customer. Giant mess - avoid it somehow if possible.

I always make sure to check a few sites when looking for tickets. I will usually end up a getting them from here because after all the fees the prices are pretty close. I still find it absolutely infuriating that there is a "delivery fee" on top of the service fee for downloading tickets. I at the very least what to have the name changed to anchorage the absurdity of that idea.

Other then the poorly named fee, I like the service. I wish there were a better way to compare multiple show times and dates. It would be nice not to have to flip back and forth to compare prices for different times.

My tickets were for a game at Wrigley Field. At the time of purchase I was told by seller that tickets would be available for download 4/29. They were not. I emailed seller and got no response. 46 hours prior to the event, I was emailed instructions on how to download the tickets via MLB app. A lot of anxious waiting could have been avoided if seller had given clear and accurate directions at time of purchase. I also bought similar tickets for another game at Wrigley (same series) from Stub Hub and they were cheaper.

Horrible! NEVER AGAIN will I use Score Big. A rip off. Service fee and delivery fees are unrealistic.
1. Service fee of almost $14 per ticket. That total cost equalted to buying two tickets.
2. I had extreme difficulty downloading tickets. Directions were bad. I spent lots of time calling and emailing to get the tickets downloaded. Worse yet I was charged $7.95 for delivery. I should have been paid for the pain I went through.
3. Had trouble reaching customer service representatives.
4. Apps that needed to be downloaded did not do as advertised.

We bought tickets for Yankees Red Sox last Saturday in the Jim Beam Suite section. We were excited by the prospect of being able to use the suite during the game in addition to our perceived great seats. This was not the case. Not noted anywhere in the ticket description was the fact that the tickets were standing room only and no access was allowed to the suite with these particular seats. My son could not the game from our designated seats. The stadium employees could not help us because we bought the tickets through a third party.

I called Score Big about the ticket issues and the apparent misrepresentation in the ticket description. Their response was to pass the buck and give me the name of the ticket seller. Despite taking a service fee to sell the tickets, they apparently feel they have no part in ensuring customer satisfaction with the tickets.

Very disappointed by your lack of transparency regarding fees. In excess of $50 USD per ticket is outrageous for a service fee. Really my $179 ticket (which i thought was a bargain) was $229 as stated on my ticket. Be more transparent and you'll get better ratings.
On the plus side, the customer service on the phone was very helpful.

Electronic tickets weren't transferred until about 5 hours before the event which made things very tense. Took two phone calls to ScoreBig support to get info on when the tickets would be delivered. More communication and detailed ticket tracking would be an improvement.