Scentmall.org

This stupid website is a scam... i ordered 2 Ghost deep night by Tanya Sarne. Waited for 3 weeks... goods finally arrived but i got 2 bottles of COCO CHANEL instead... try calling them but can't get through the line. Sent a few e-mails... till now no reply. Was 'googling' the address on google and stumble upon many negative reviews... they should be put behind bars for scams! And YES the Coco Chanel is fake! Waiting for refund from my credit card bank

I have been sending this company emails since before Christmas 2010. They sent me the wrong product in a scruffy box. I returned it and they said they never had it, even though Royal Mail have informed me that they did sign for it. This company is a very big SCAM. Do not buy anything from them and report them if you have, people like this are scum and should be stopped from trading.
Rosie

Placed an order for a bottle of perfume estee lauder spellbound 100ml a week later I get a bottle of fake coco chanel mademoiselle, tried e-mailing no answer for a week the website says it will answer all e-mails within 24 hrs. I then send them an e-mail threatening to tell the world of there rip off & they send me an e-mail saying don't contact again or you will go to the back of the queue. So now I have waited another week & no reply...

Purchased some alien perfume but received angel but it is fake.
Have been offered a voucher of £20 but would not buy anything from them again
Since reading everybodys reviews i don't think i will get a refund if i send it back either so it looks like i will have to just loose my £39 which makes me mad as this was part of my christmas present of my husband. They should be shut down its not fair that they are allowed to get away with this.

I ordered designer scent for approx £60 and received goods that apperaed to have all the hallmarks of counterfeit perfume. I requested a refund and was asked to return goods by registered mail. Despite ensuring me they would refund me I am still in the process of badgering them and they have not responded to any recent emails. I believe I may well and truly have been duped by a website that appears trustworthy!

Same thing happened to me, I'm afraid. Looks legitimate -- is even search engine optimised so the first, like 30 links that come up on google are positive reviews. Everything they sent me was wrong, probably faked. Cost me £78 to learn the same lesson everybody else is learning. You can't tell until your purchase is finished that the company is in Bulgaria -- it pretends to be in the UK. Total scam. Painful lesson to learn at Christmas.

They are a scam website that steal good people money. THEY ARE JUST FAKE. DO NOT BUY FROM THEM. Wished i read the reviews before buying. Got the wrong order, their website and e-mail changed since i last contacted them i can't contact them anymore. Their phone service doesn't work. What a RUBBISH COMPANY. I am still hopefull that one day i'll receive my order, wishfull thinking. They are THIEVES. Hope they rot in hell for stealing people.

Scentmall have just changed their name from scentmall.net to scentmall.org probably to avoid all of the complaints they are getting. They are still the same scammers and con artists who will steal your money and send out fake products. If you need to e-mail them its *******@scentmall.org or *******@scentmall.org now instead *******@scentmall.net. AVOID SCENTMALL.ORG

I have recently had the great misfortune to buy goods via this website. NEVER again. I have been sent the wrong goods and despite offering a so-called 5% discount, have actually been charged MORE! I found this website through a sponsored link on Amazon so thought it was trustworthy. Turns out they are based in Bulgaria. I have requested a refund and am currently awaiting their reply. Would not recommend this company to my worst enemy.

I ordered Karl Lagerfeld perfume for a friend, who has not been able to get it in the UK. They sent me something else, and I finally got the purchase price refunded, but have yet to see my £9.46 for postage for the returned goods. This is a huge swindle and I have complained to the European Consumer Centre (******* 04 05 03, *******@tsi.org.uk) who are very aware of this outfit, but apart from putting pressure on their Bulgarian counterparts in consumer Protection, and showing sympathy, don't seem to be able to enforce anything. There is a rumour that Scentmall will depart to the Seychelles and therefore be outside all jurisdiction.

Terrible, terrible, terrible! I placed my order 2 weeks ago, I have not heard a word! They took the money out of my account immediately! The telephone number on the website is phony! I saved to buy my husband ACQUA DI GIO GIORGIO ARMANI, expensive cologne. As a Christmas gift. I have sent several emails but no response. If you come across this web site please be aware.

A bunch of thieving, robbing b*£@ards! I have had exactly the same experience as the rest of you. Order placed December. Incorrect items sent (surprise!) Duly returned incorrect perfume at their request. Had a couple of email responses but no satisfactory conclusion. Today's response (8 Mar 2011) reads (and I have replied that I will be taking legal action):...

"Unfortunately, redeliveries was not sent with insured mail which is the main reason why we provide cheap shipping.

However, we are able to trace your package with placing a claim with our courier. The following procedure can take up to 3 months. Could you kindly authorize us to start the procedure.

I would like to thank you again for contacting the Client Support department. I hope that I was able to assist you effectively. Please let us know if you have any further questions or concerns. If there is anything else I can do for you please do not hesitate to contact us."

This is an absolute scam and we all need to ensure that justice is done and we all get our money (or genuine goods - HA HA!)

SIMPLY DO NOT ORDER FROM THIS COMPANY - I TOO HAVE RECEIVED WRONG PERFUME COCO MADEMOISELLE AND THIS IS A FAKE AS CONFIRMED BY A BONA FIDE CHANEL DEALER.

CONTACT YOUR CREDIT CARD PROVIDER AND CCBILL WHO SHOWS ON YOUR STATEMENT TO GET REFUND AND THEM REPORT THIS TO WHOEVER YOU CAN TO STOP THIS HAPPENING TO ANYONE ELSE.

They charged me twice, sent me the wrong perfume... when I returned the goods for a refund they claimed they never received them (even though I have proof of delivery). I have sent numerous e-mails requesting a refund and I have been completely ignored. Do not buy from this company, they will completely rip you off!

Took my money and refuse to give me a refund. However will not even contact me

I ordered from this site last year and like many of you out there was sent wrong orders and tried desperately to get a refund. After constantly emailing, complaining, and promising not to let this drop i have finally today got my refund! Please do not give up as i thought of doing. The e-mail adress i constantly complained to was o. *******@perfumesbg ibelieve that this is the owner of the company. I have checked my bank and the refund has definately gone in... it certainly pays to be persistant. Good luck to you all. X

Absolutely HORRENDOUS. They need shutting down immediately. Thieves.

I am complaining about a site called Scentmall. Apparently they go with different names like Scentmall.co.uk, Scentmall.net and the one my mom used called Scentmall.org. I really wish we had seen all these bad comments beforehand. My mom ordered from this site in April as she searched on google for an American scent for men called 'Fendi' cause it's really hard to find and we can't get it here. Anyway Scentmall.org came up and she ordered from there, the site looked fine, there were contact details, good reviews, everything seemed legit. She received scents but they were the wrong ones-she got sent Chanel perfumes. She didn't dare open them as she knew she wanted a refund or the correct perfumes sent out straight away. We contacted them (I had to help out as she wasn't sure how to go about everything), we received a reply saying we had to send the scents back with cost to us as they didn't have anyone to collect them or anything like that and that when they received them back we would have a full refund. We sent them back recorded delivery so we knew when they had received the items but on the site it isn't clear whether they have been received or not:-/ we have contacted them SEVERAL times saying how angry and disappointed we were that we had been treated like this and that we wanted our refund back. Several emails we have sent since we sent them back and not one reply! My mom got a claims form from the post office and I went to go back onto the site today just to see and there isn't no such site anymore-so it has either been closed down or taken off. Also the last email we sent last week saying we were going to take it further if we didn't hear anything has come back as failure to send-so it looks like they have cancelled their email account aswell. So angry and upset, cause my mom never has any SPARE money so to say even though she works full time, but she was treating herself cause she really likes this perfume and she can never find it. So now all she wants is her refund so just need to decide what step to take next. They are an absolute disgrace and I just want my mom to get her money back! Any extra advice would be great:-)

I ordered cologne for my husband almost a month ago, have not recieved the item, the took the $ out of my acct already... then the website changed from. Net to. Org. The phone # is phony. Ive emailed them asking for ny tracking # & they gave me one, but the "company" royal mail which is was sent theu, doesnt recognize it. This website is bulllll$#*!tt! Never would i order from them again!

I paid for some perfume i got it 4 weeks later after they said i hadnt paid i got in touch with my card company and they had paid it so then they whencontacting the scent company they found i had paid so the perfume got sent but it was fake, so i paid £10.62 to return and still awaiting refund after 2 months contact them all the time, but still no refund. I have been ripped off of £70.93 which is a lot of money i would tell everyone DONT DEAL WITH THIS COMPANY

Good looking professional website offering great prices on perfume - or so I thought. Ordered present for my wife in December in plenty of time for Xmas. Got confirmation email and dispatch notification - only then saw that they are based in Bulgaria. My heart sank. Needless to say the perfume did not appear by Christmas. Started chasing and got a Bulgarian tracking number - not usable in the UK. Asked Scentmall top track from their end - no response. Then went on internet and found that I was only one of hundreds / thousands of people who are in the same situation - goods never arrive despite all sorts of promises... It also appear that sometimes they do send a product, but then that turns out to be a cheap fake. These guys are making HUGE amounts of money, relying on the fact that because the purchase is probably around £50 or so that the victims will eventually give up. I intend to keep chasing them - Bank / credit card / Bulgarian embassy / EEC / Trading standards / MP / Bulgarian police complaint etc. I just HATE being ripped off. Which idiots let Bulgaria into the EEC? If you have been ripped off by these scumbags please keep on hassling them! With luck we'll eventually get them shut down...

Placed an order for eau de cologne
Different (wrong) item supplied
Returned on the promise of a refund
It apparently (!) never got to them, so no refund!
I've referred them to the UK ECC
Fingers crossed.
NEVER RISK USING THIS COMPANY

I bought armani night parfume, paid 28 pounds it never arrived, and they charged another 43 pounds, I don't anderstnad how it is possible, 100% scum