Scentmall.org

Please stay away from this site. I ordered aftershave for Xmas and it didn't arrive until 5th jan. However what I received is far from a genuine product. The package was saturated with the fragrance which the smell gave me a headache. The bottle was dented and scratched and from the top where it leaked there was a crusty blue corrosion. I have informed by visa card and will not give up my claim with them as I am not letting these people get away with this.

I ordered Karl Lagerfeld perfume for a friend, who has not been able to get it in the UK. They sent me something else, and I finally got the purchase price refunded, but have yet to see my £9.46 for postage for the returned goods. This is a huge swindle and I have complained to the European Consumer Centre (******* 04 05 03, *******@tsi.org.uk) who are very aware of this outfit, but apart from putting pressure on their Bulgarian counterparts in consumer Protection, and showing sympathy, don't seem to be able to enforce anything. There is a rumour that Scentmall will depart to the Seychelles and therefore be outside all jurisdiction.

This stupid website is a scam... i ordered 2 Ghost deep night by Tanya Sarne. Waited for 3 weeks... goods finally arrived but i got 2 bottles of COCO CHANEL instead... try calling them but can't get through the line. Sent a few e-mails... till now no reply. Was 'googling' the address on google and stumble upon many negative reviews... they should be put behind bars for scams! And YES the Coco Chanel is fake! Waiting for refund from my credit card bank

Placed an order for a bottle of perfume estee lauder spellbound 100ml a week later I get a bottle of fake coco chanel mademoiselle, tried e-mailing no answer for a week the website says it will answer all e-mails within 24 hrs. I then send them an e-mail threatening to tell the world of there rip off & they send me an e-mail saying don't contact again or you will go to the back of the queue. So now I have waited another week & no reply...

Oh! How I wish that I had seen these reviews before I naively placed an order with these unscrupulous people. I have been trying for many years to find Empriente by Courreges and when I checked on Google,, Scentmall was listed as having this fragrance in stock, I was thrilled. The site looks well presented and legitimate. I placed my order on 15th Feb and they took the money on 17th Feb.
I then realised what a fool I had been when I received an invoice from Bulgaria.
I have not had my perfume, and don't expect to either. What horrible people. Lets all stand together to get them removed from the internet, taking people's hard earned money without any sort of conscience. I am blazing mad and determined to get my money back some way.

I ordered from this site last year and like many of you out there was sent wrong orders and tried desperately to get a refund. After constantly emailing, complaining, and promising not to let this drop i have finally today got my refund! Please do not give up as i thought of doing. The e-mail adress i constantly complained to was o. *******@perfumesbg ibelieve that this is the owner of the company. I have checked my bank and the refund has definately gone in... it certainly pays to be persistant. Good luck to you all. X

Same thing happened to me, I'm afraid. Looks legitimate -- is even search engine optimised so the first, like 30 links that come up on google are positive reviews. Everything they sent me was wrong, probably faked. Cost me £78 to learn the same lesson everybody else is learning. You can't tell until your purchase is finished that the company is in Bulgaria -- it pretends to be in the UK. Total scam. Painful lesson to learn at Christmas.

I have recently had the great misfortune to buy goods via this website. NEVER again. I have been sent the wrong goods and despite offering a so-called 5% discount, have actually been charged MORE! I found this website through a sponsored link on Amazon so thought it was trustworthy. Turns out they are based in Bulgaria. I have requested a refund and am currently awaiting their reply. Would not recommend this company to my worst enemy.

A bunch of thieving, robbing b*£@ards! I have had exactly the same experience as the rest of you. Order placed December. Incorrect items sent (surprise!) Duly returned incorrect perfume at their request. Had a couple of email responses but no satisfactory conclusion. Today's response (8 Mar 2011) reads (and I have replied that I will be taking legal action):...

"Unfortunately, redeliveries was not sent with insured mail which is the main reason why we provide cheap shipping.

However, we are able to trace your package with placing a claim with our courier. The following procedure can take up to 3 months. Could you kindly authorize us to start the procedure.

I would like to thank you again for contacting the Client Support department. I hope that I was able to assist you effectively. Please let us know if you have any further questions or concerns. If there is anything else I can do for you please do not hesitate to contact us."

This is an absolute scam and we all need to ensure that justice is done and we all get our money (or genuine goods - HA HA!)

Purchased some alien perfume but received angel but it is fake.
Have been offered a voucher of £20 but would not buy anything from them again
Since reading everybodys reviews i don't think i will get a refund if i send it back either so it looks like i will have to just loose my £39 which makes me mad as this was part of my christmas present of my husband. They should be shut down its not fair that they are allowed to get away with this.

They are a scam website that steal good people money. THEY ARE JUST FAKE. DO NOT BUY FROM THEM. Wished i read the reviews before buying. Got the wrong order, their website and e-mail changed since i last contacted them i can't contact them anymore. Their phone service doesn't work. What a RUBBISH COMPANY. I am still hopefull that one day i'll receive my order, wishfull thinking. They are THIEVES. Hope they rot in hell for stealing people.