Gemma T.

I am complaining about a site called Scentmall. Apparently they go with different names like Scentmall.co.uk, Scentmall.net and the one my mom used called Scentmall.org. I really wish we had seen all these bad comments beforehand. My mom ordered from this site in April as she searched on google for an American scent for men called 'Fendi' cause it's really hard to find and we can't get it here. Anyway Scentmall.org came up and she ordered from there, the site looked fine, there were contact details, good reviews, everything seemed legit. She received scents but they were the wrong ones-she got sent Chanel perfumes. She didn't dare open them as she knew she wanted a refund or the correct perfumes sent out straight away. We contacted them (I had to help out as she wasn't sure how to go about everything), we received a reply saying we had to send the scents back with cost to us as they didn't have anyone to collect them or anything like that and that when they received them back we would have a full refund. We sent them back recorded delivery so we knew when they had received the items but on the site it isn't clear whether they have been received or not:-/ we have contacted them SEVERAL times saying how angry and disappointed we were that we had been treated like this and that we wanted our refund back. Several emails we have sent since we sent them back and not one reply! My mom got a claims form from the post office and I went to go back onto the site today just to see and there isn't no such site anymore-so it has either been closed down or taken off. Also the last email we sent last week saying we were going to take it further if we didn't hear anything has come back as failure to send-so it looks like they have cancelled their email account aswell. So angry and upset, cause my mom never has any SPARE money so to say even though she works full time, but she was treating herself cause she really likes this perfume and she can never find it. So now all she wants is her refund so just need to decide what step to take next. They are an absolute disgrace and I just want my mom to get her money back! Any extra advice would be great:-)