Scentbird

People don't read the entire email and I'm sure scentbird is aware of this which is why when you go to cancel your subscription and follow the directions on their website you get a redundant email saying they understand and are sorry to see you go yada yada yada and then, at the bottom of the email, tell you to click a link to cancel from your account on the website (which you already did when following their directions) or reply to the email saying CANCEL. It's an incredibly dishonest practice and I urge people to choose from other sites. I personally have never had an issue with microperfumes or scentsplit (neither of which are subscriptions).

Received my 2nd scent really disappointed!
When I opened the tube shattered glass fell out and not realizing such thin glass I slightly cut myself on the jagged edge protruding out with the spritz attached. By no means end of the world BUT when I sent issue & cut hoping to prevent a worse cut by someone else. Received ZERO response to other than SCENT FAIRY asking to confirm scent I needed replaced and it would be re ordered and should receive in 7 to 10 business days. My opinion should be overnighted and advise soul look into packaging. (Packaging was not crushed or beat up by mail)

I was hesitant at first to order bc ive always had to smell the fragrances in person but with their return and refund policy i was more than pleased. Which btw i never had to use as of yet because im in love with every fragrance they have sent me. And the size they send lasts so long which is shocking bc the price is so reasonable! I thought i would get a tiny sample. Not the case! The amount i have left over every month is alot Im so pleased with this company. Im obsessed! PLUS THE CASE AND PACKAGING IS BEAUTIFUL

I've contacted them several times and they have yet to assist me in logging in or canceling my account.
They still charged me when I have no control over my account. TERRIBLE business and customer service.

I never got what I ordered. Like when the package came... It's empty. Empty!😡. I have ordered before and got what I ordered. What happened. I'm very upset.

Scentbird's price and subscription plan are expensive. Being overpriced compare to other businesses, i would expect better customer service. However, the customer service can only help you cancel the subscription ( never a refund) they are quick on charging customer but very slow on responding customers with concerns. The experience is so bad and I just want my money back while they are processing my order (not shipped yet) I don't want any products shipped to me, they can keep it, I just want my money back.
Used the promo code for 50% off first month but the promo didn't work, have to pay full price.
Accidentally subscribe for 2 products per month, thought they gonna upgrade it the following month, but they decided to put it on active immediately and withdraw money from my account in 1 second. Contact to ask to cancel the plan immediately after being charged, but they said no 3 days after the request was sent, and the order still processing (not shipped)
Also they only sent me one bill through email which is 9.33$. I have to look at the bill through paypal and notice being charged 3 times.

I ordered from this site last month and have yet to receive my order. They promptly charged my debit card and there's no way of reaching them to find out what's going on. They claim the delays are due to them moving to another warehouse, but I believe this company is a complete fraud and this is why they have no telephone number.
Their ads are plastered all over NYC subways to lure us in. I wish the media would put them on blast. DO NOT ORDER ANYTHING FROM THIS SITE. It's a rip off.

I tried to cancel my subscription via their website and had to wait for their response. Time went on and I forgot about it until I got charged again, so I checked my email to see if I got a response but I NEVER got a response back from them! I had to search on Reddit on how to cancel scentbird and they have a hidden URL that takes you straight to the cancellation option on the website! Terrible business practice!

Money was taken off my card for scentbird the beginning of November for the month of October, the scent that I selected was in my quest for over two weeks. I sent out a number of emails trying to see what the issue was, which no one really informed me on what the issue was until I dmed someone on Instagram. Then I was informed my order wasn't sent because they ran out of the perfume that I selected but instead of just moving on to a different scent that I did select they opt not to send it. Now when I wake up this morning to see what was going on I have nothing being processed for the month of October nor being sent out to me but I was charged for it. This is very dissatisfying and what makes it even more upsetting is that there's no one to talk to you just got to hope that they keep up with sending emails and hope they address your issue... this is very disappointing especially when you look forward to getting your perfumes for the month

I started my subscription with Scentbird about 6 months ago and I really love the products offered by Scentbird. If you are interested in trying different fragrances before investing in the full sized product this is a great way to go. If you'[re anything like me, I get tired of fragrances after a while so, by subscribing to Scentbird I get sufficient amount of product enough for one month (if used daily) while trying multiple fragrances per month. It's the most affordable way to try prestige fragrance brands. My favorites have been brands like Cartier, Versace, Dolce & Gabbana, Caroline Herrera, Dior and Michael Kors. I like that I can choose to get 1,2 or 3 fragrances per month and I can skip or hold any time. You are probably wondering if I love it wo much why on 4/5 stars? Scentbird does not sent the fragrance holder (container that holds the vials) with every fragrance as some of the other fragrance companies and also they do not take returns if you don't like the fragrance where there are good companies that do. Other than that I would recommend Scentbird if you are a perfume lover.

I had a monthly subscription with Scentbird for 5 months and had problems the entire time. I started in June and didnt get August's shipment until September and i never got my order for September but was still charged. They do not have live people you can talk to so fixing any issues are impossible. I didnt get my order ory money back, and then was still charged for October after i canceled. Also i changed my shipping address and only had one shippomg address on file but they still sent my order to my old address..

I canceled my subscription in september of 2022 I have been or at least i thought i did, I also blocked the company from charging my debit card. I canceled my membership because i GENUINELY cannot afford it anymore. It turns out even after emailing my cancellation they still decided to charge me 30 dollars and send me products i would not like to receive. I have emailed them MULTIPLE times and have gotten a response one time.

My daughter introduced ME to this company. My favorite so far has been Happy by Clinique. The other choices are nice as well. Definitely a satisfied customer.

Auto charges your credit card upon signing up prior to even deciding if you'd like anything from their extremely limited catalogue. And when trying to unsubscribe, the website coincidentally became unresponsive on any browser or devise that I used, simply looping me back to the 'unscubscribe' option.
Not to mention their price/ml is an absolute ripoff. These morons will sell you 8ml of Nautica Voyage for $15 with a straight face, while you can buy a 100ml bottle for a few dollars more at any department store. Absolute trash company run by unscrupulous, opportunistic cretins who can't even be bothered to put a half-decently functioning website together for their scam.