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Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 95th among Subscription Shopping sites.
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I paid for my subscription for 3 months before I received hwin month worth of Cologne. I have now had this subscription for 5 months and have only received Cologne 2 times.
I have been receiving my monthly Scentbird sub and I could not be more happy to spend $15 a month! You do your scent profile and pick it out your scent! They also have makeup and candles you can add to your monthly sub. Who doesn't love to smell beautiful with designer fragrances like Gucci, Versace, Marc Jacobs comes in a beautiful compact with your monthly perfume choice. I love this service because I'm very into designer fragrances and this provides me the opportunity to wear new fragrances and not the huge bottle commitment for a large amount.
Hi Melissa, thank you for your love and loyal support❤️ We're thrilled to hear that you enjoy trying out the scents that we offer.
I really like this concept because you tell all about each scent and we get to pick and choose each one to our liking. There are new and old scents and it's really cool to try the new ones. Ty for letting be a part of your concept. K. Sloan
We are so grateful for your positive feedback, Kimm! Thanks for sharing your review with us and the community. ❤️
I have payed for 3 months now and haven't receive a single package. I have emailed customer support with no response what so ever and don't know what to do. Please help me!
Hi Kris, I'm sorry to hear about the issues. Could you please contact us through our social media, or email us directly at socialsupport@scentbird.com so that we can get everything resolved ASAP? Thank you!
I like getting a perfume every month! I can sample different scent and receive some old favorites. Really nice!
Hi Diana, we're really pleased to hear that you're enjoying your subscription! Thank you for sharing this!
The best so far out of the 4 you guys sent I also liked the Gucci but I gave it to my son didn't care for burberry
Thank you so much for your 5-star review, Cassandra! We really appreciate you ❤️
I've been a monthly subscriber for about six months now I get about two cents per month they seem to be long lasting and the authentic cologne which they were advertised a day the only thing stopping this from being a five star rating is that they don't give you the atomizer each month you only get the first one and then you have to buy the additional ones the rest of your colognes come in cardboard tubes if it weren't for that I would definitely give this a five star rating I bought the gift sets and giving them out for birthdays and Mother's Day I wish they would keep a few more higher end colognes like Sauvage by Dior And some of the newer colognes may come into their queue as time goes on guess I'll have to wait and see
Thank you so much for sharing your honest feedback, Michael! We truly appreciate it. We are doing our best to save the environment at all costs and this includes lessening the production of the cases. The purpose of the colored case (or extra case) is for our subscribers to re-use them every time they want to switch to a new fragrance! If you would like our assistance now or in the future, please email us at socialsupport@scentbird.com and our team will respond to you shortly.
This company has the most named brand fragrances at a reasonable price. Add an extra scent or two every month for even more savings.
Thank you so much for sharing your positive experience with us, Tina! We're so happy to hear that you're enjoying your subscription :) If you would like our assistance now or in the future, please email us at socialsupport@scentbird.com and our team will respond to you shortly.
I have waited a long, LONG, L-O-N-G time for a service such as "Scentbird." So, it breaks my heart that after only seven months, I will be canceling my subscription. I looked forward to receiving (my) three "scent-birdies" every month; but, the CONSTANT "changes to (MY) queue" are MORE than I can handle. Perhaps, my selfishness wants to believe there will be enough "birdies" for ALL the queues- even if they are FIVE years long.
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*(Please note, "this" is an UPDATE made on May 10,2021):
As of today (May 10,2021), I am "upgrading" my '3 stars' to 4.5 stars due to Scentbird's willingness to satisfy the CUSTOMER's need.
While I stick by my earlier review (and cautionary tale of TRYING to keep your desired choices under a THREE-month selection), I feel it is only fair (and RIGHT) to let the public know SCENTBIRD has gone ABOVE AND BEYOND to make sure I was happy. I won't get into specifics, but I will type this:
ALL their "SCENT'ASTIC" Scentbird Fairies are just that- "SCENT'ASTICALLY" SCENT'SATIONAL!" And, I WON'T be canceling my subscription just yet. <3 Thank you, Scentbird! =^o^=
Thank you so much for your honest review, Dana! Our team is doing their best to have all amazing fragrances in-stock on our website. We truly apologize for the situation as we did not anticipate the high demand of certain fragrances and our team is doing their best to have these stocks available for everyone. Thank you so much for being understanding! If you would like our assistance now or in the future, please email us at socialsupport@scentbird.com and our team will respond to you shortly.
Finding the right perfume is hard enough. Scentbird helps take that mystery away. Perfect for ANY age group. It's like a 'try before you buy' because sometimes we buy a perfume, we THINK we will love. Then (for whatever reason) we end up NOT liking it- at all! With Scentbird, you can view what 'makes up the scent' (i. E.: 'scent notes') and decide for yourself. There is even a quiz to help you get started. *Which, you can ALWAYS update at ANY GIVEN TIME.
They charge for product/s but they don't seem to make it to your mailbox.
Customer service is difficult to contact
Hi Dennis, I'm truly sorry to hear about your experience. Rest assured that we always send customers all the orders they've paid for. Our team will gladly assist you in locating your missing orders. Could you please email us at socialsupport@scentbird.com so that we can get everything resolved ASAP? Kindly note that we don't have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team. E-mail support is our main mode of support to ensure that each and every inquiry is responded to with care. Looking forward to your message, Dennis. Thank you!
Out of the last 6 I have reviewed one of the bottle were broken and honestly that one would of been my favorite fragrance
Hi Nicole, I'm so sorry about the issue with the broken vial. Could you please email us about the broken vial at socialsupport@scentbird.com so that we can ship a replacement ASAP? Thank you!
The colognes are awesome but it takes nearly three weeks to get my product. I never received my last shipment as it said it was undeliverable.
Hi Eric, thank you for your honest feedback. We're pleased to hear that you're enjoying your Scentbird fragrances! Rest assured that our team is working hard to improve our shipping times. We really appreciate you being a customer and we promise to keep bettering our service! ❤️ Meanwhile, we're very glad to assist you in locating your undelivered package. So, could you please email us at socialsupport@scentbird.com and one of the team will be with you shortly. Thank you!
I absolutely love Scentbird! You get to pick your own fragrances every month from name brand picks! It's not expensive but you'll smell expensive
Thank you so much for your 5-star review, Kapri! We're happy to have you in our Scentbird family❤️
The suggestions are bad and cheap. I left because one of my orders was almost a month late.Other than that your scents don't seem to be too diluted and I kept my carrying case but I hope I can't get another one.
Thank you for your honest feedback, Michael! We definitely understand your frustration. Because we ship in batches plus offer free shipping and work hard to customize each order according to the fragrance you’ve selected, delivery time may vary. In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping. We're working on improving the length of time it takes to receive your order though!
If you would like our assistance now or in the future, please email us at socialsupport@scentbird.com and our team will respond to you shortly.
It's alot of fun to get a new scent every month, quick and easy to choose, so far love all the scents!
Hi Christine, we're delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!
Always top of the line fragrances in cute easy to carry atomizers! Always on time with shipments and perfect for gift giving!
Hi Robert, thank you so much for sharing your positive experience with us and the community!
Support is top notch, service is great to discover new scents for yourself. Best gift I've given too!
Hi Tyra, we're so happy to hear that you're enjoying your subscription! Thank you so much for your positive feedback! ❤️
This is an amazing business, the quality perfume vials smell so amazing. Each vial gives at least 30 spritz.
Hi Winter! Thanks for sharing your review with us and the community ❤️ We are so grateful for your kind words!
Fun to choose what fragrances you want them to send. Easy to choose they tell you what everything smells like. Everything shows up around the same time every month with no problems ever.
Thank you so much for your 5-star review, Justin! We really appreciate you ❤️
My daughter suggested I try Scentbird a few months ago. I did and I'm smelling delicious everyday! It's so refreshing to simply choose your likes and receive your perfumes in the mail without trying to decide in the stores during the COVID pandemic.
Thank you for your love and loyal support, Rhonda ❤️! We're thrilled to hear that you enjoy trying out the scents that we offer. We're so lucky to be of service to you and bring you some joy during these challenging times.
Answer: Hi Lisa and John, we're so sorry to hear your experience wasn't a great one We hope that your issue has been resolved but if not, no worries! You can email us at socialsupport@scentbird.com and our team will be with you shortly.
Answer: Hi Kambra Apologies for the confusion caused. The price of a 2pcs/6-month fully paid subscription is $135 :) We hope this helps!
Answer: I am frequently asked what perfume I am wearing. It's nice to change things up. My husband has liked all but one of the scents I've received. I LOVE getting a different scents every month. Perfumes smell very different on different people so it's interesting to smell the difference between a perfume on myself versus that same perfume on my daughter but I absolutely love this entire concept and the business is top-notch as it pertains to the customer service and the expedited shipping to ensure that the product arrives when it is supposed to.
Answer: I have tried Scentbox. They are about the same price for a little less volume.
Answer: Hi Jason, we completely understand your concerns but we're sorry that we don't offer phone service at this time but please know we're actively improving our communication. We're happy and available to help via email (socialsupport@scentbird.com) and social media. Feel free to message us if you need any help!
Answer: Hi Cindie, we're so sorry to hear your experience wasn't a great one. We're more than happy to take a closer look at this matter further. Kindly email us at socialsupport@scentbird.com and our team will respond to you shortly.
Answer: Hey, Susanne! You absolutely can go through our Fragrance Quiz; Just log in to your account, then click on the following link: http://scentbird.com/smart-recommendations; this allows us to suggest fragrances based on your taste.
Answer: We totally get it—trying new scents can be hit or miss. No worries, though! We can set you up with a free one-time replacement. Just email us at support@scentbird.com. We've got you covered!🥰
Answer: Sorry to hear about that!😔 If you ever receive a defective product, just reach out to us at support@scentbird.com, and we'll replace it for you. We've got your back! 💪
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
Hi Ryan, I'm sorry to hear that you haven't been receiving your orders. This isn't right at all! Kindly email us directly at socialsupport@scentbird.com and we'll get this taken care of immediately. Thank you for your patience!