Scentbird

I upgraded from one perfume to two in August, which I was charged for that day instead of the normal billing period. Its September 22nd and I still haven't even gotten an email saying my package is on the way. Before this they were quite prompt, and I usually had my order by the middle of the month.
Other than that, the perfumes are great and I always look forward to getting them. The fact that this month is taking longer than usual is kindof a let down, though.

I thought scentbird was absolutely great until I went to cancel my service. There is no option to do it on the website, you have to email them directly. They emailed me back and said it was cancelled.

A month later, I still received the monthly package from them! So I emailed them again, trying to get it cancelled and refund the package. After some back and forth, they essentially told me that they would not cancel the service until three months out. I don't want three more months of charges/packages, I wanted it to stop a month ago! They would not give me a refund and would not cancel until three months out, they just told me that their service would pick scents that I would like based on past preferences.

I am thoroughly annoyed with this company.

I enjoy the scents that I have been receiving from scentbird. Its personalized for my own scent choice & if I want to change my choices, I can always go back & change it before it ships it out. Very informative when it comes to shipping, it tells you in a email when it's packaged & when its delivered, one thing I would change on it's how long it takes for me to get the item, but other then that I enjoy the products it sends me & hope to keep using it in the near future.

I signed up for 2 months, but due to some budget cutting, I stopped my subscription and cancelled my account. 6 months later, they start charging my credit card. I have reached out on their email and on their facebook (they don't have a phone number to call). And not one person has helped me. This is ridiculous. Do not sign up for this unless you want your card used without your permission. I'm going to have to call my credit card company to try to get the charge reversed and change the credit card number so they can't continue to do this... so unfair...

I love the perfumes, but hate the terms and dishonesty. I have the two fragrance subscription. They lack integrity. I don't have time to dispute these issues. I will definitely block my card and discontinue this service. I detest thieves.

I treated myself to a subscription. Since I had kids I stopped buying real perfume and when I seen this I said Im going to treat myself. I love trying out different scents. It's the perfect size to use for about a month.

I ordered from them and they never sent the product. They charged my card twice and when I reach out to the company they keep saying they can't find my account. They asked for screenshots and information I used and they still won't help. I literally just got scammed. Now I have to have the bank lock any withdrawals from this company because they claim they can't find a subscription but they are clearly taking my money. I'm so upset. Be careful you guys these company's are stealing from us! Or maybe just me but I have all the proof and they still won't help me.

What can I say that hasn't already been said by others? They overcharge, hit my credit card twice for the same month, the fragrance is crappy quality and the authenticity is questionable.
I did manage to get a phone number to call after daily multiple emails to them demanding a refund and to be canceled. I was told that I would not get a refund, but as a consolation, I would get issued a "free" perfume. I still have not seen this arrive in my mail and don't expect to.
I was assured that my subscription was canceled and as of today, I have not seen any new charges. So hopefully this ordeal is over and I am a but broker, but wiser for it.

The perfumes are nice. I don't like how much each of the cases cost in addition to the perfume. I also am not a fan of being billed on the third for a product I don't receive until the last week of the month. The perfumes are as described and I do like having lots of options.

The selection of scents is good, the service works well and as described. But there are CONSTANT and REPEATED attempts to get you to upgrade your account. Sometimes they have to pull a product from your queue because it has sold out, which feels like another attempt to get you to buy more perfumes now, cause supplies are limited. I like the reviews that help you find scents to try. Wish the app were more searchable by attributes.

Such a money saver and time saver. Scentbird is awesome and its truly a one of a kind shop. I have had near a dozen colognes come in and I am so glad I didn't waste money on one in particular I was gonna buy that ended up being super expensive. Thanks Scentbird

I ordered this at the advertised price but only found out from my bank they charded me in USD. Also the shipping time is estimated at 21 days and I live in a major city. In this day and age that is a ridiculously long time for delivery especially after paying like $8 for delivery and it being a tiny object.

I do like the fact that they have some great parfums like for example Amouage.
The bottles could be a bit larger. They are supposed to last a month; but, I use about six-ten sprays a day and at that rate, it doesn't last too long.
I dislike the fact that when I first joined they sent my order almost right away, at least during the first week of the month. Now that I am a regular subscriber, they don't care. I am receiving my bottles always at the end of the month which is deceiving because I use them for the following month. Why is it that's once we are regular subscribers you guys do not care any longer?

I really enjoyed the first fragrance I received and after that my queue would change without notifying me, then I would receive scents I did not choose. And there is no customer service that is responding to me to address my dissatisfaction with this. Three months now I have gotten fragrances I didn't choose. I'm disappointed of waiting for other people to get my choices first and then I get left with something random I don't like. Like the idea. Unhappy with the availability;(

I have just finally received my second scentbird vial, spritzed my normal places once... twice... sprayed a piece of paper and decided that I should check blogs to see if this perfume is legit. The first month I tried my perfume I noticed the scent quickly faded; I asked several people to smell me soon after I spritzed, LOL, and they smelled nothing. I also noticed that shaking the vial was necessary to even get an initial scent. I was trying to be positive, but two months of expensive perfume that I smelled in the store ahead of time is making me question quality. I know oil based perfume last longer so maybe it's my choice of perfumes that are lacking, but I doubt it. This experience is making me not want to actually buy these perfumes that I thought I liked and I'm not sure if I should jugde from this experience. Has anyone else experienced something like this or am I alone?! Please help, I want to stay positive.