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Scentbird

How would you rate Scentbird?
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Virginia
1 review
0 helpful votes
Follow Jennifer R.
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Each perfume I have received thus far has been genuine, unique & what I personally picked just for me. You can not beat this product especially for the price. Plus, for each person you refer you get one free! You can't beat it!

Date of experience: June 29, 2020
Jessica L. Scentbird Rep
over a year old

We really appreciate you taking the time out to share your experience with us, Jeniifer! Thank you so much for your 5-star review ❤️

Texas
1 review
1 helpful vote
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Where Did You Go?
January 31, 2019

I received my first two orders but haven't received anything since October. They have taken my money EVERY month but no product... Then they sent me an email telling me to update my billing info. No, thank you. You don't deliver on your end, you won't get another dime from me. Extremely disappointed...
#SorryNotSorry

Date of experience: January 31, 2019
Cordelia M. Scentbird Rep
over a year old

Hi Kimber! Thanks for leaving a review and we’re so sorry for the confusion caused. This definitely should not have been and we're hopeful that since leaving this review, this issue has been rectified. If not, send us an email at socialsupport@scentbird.com.

Canada
1 review
0 helpful votes
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Convenient options!
January 26, 2022

I'm a big fan of this subscription service. I enjoy having an array of scents to choose from in my collection however I often tire of them after a couple months. Scentbird offers a fair priced subscription for 8ML vials and have an incredible selection to choose from, both man and women scents. I highly recommend to anyone that has no need for larger, often over priced bottles of cologne and or perfume and prefers to switch up their scents!

Date of experience: January 26, 2022
Jessica L. Scentbird Rep
over a year old

Thank you for your love and support, Eric! We're so grateful for customers like you! ❤️

Washington
1 review
0 helpful votes
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Versace love
September 24, 2020

The scent is amazing! Sweet smell, makes me feel sexy, elegant, and classy. I love the fact that you can try a scent without having to buy an expensive whole bottle that you may not like. The variety is amazing!

Date of experience: September 24, 2020
Jessica L. Scentbird Rep
over a year old

We are so grateful for your kind words, Lissa. Thanks for sharing your review with us and the community. ❤️

New Jersey
1 review
0 helpful votes
Follow R W.
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I had a great gift idea. Scent bird. Took my money and never sent my product. I cant call anyone / emails take days to get back to you. I looked a fool when she didn't get her gift. POOR, POOR, POOR customer services. I would never use this service again.

Date of experience: May 22, 2020
Jessica L. Scentbird Rep
over a year old

Hi R, thank you for taking the time to rate our service. We're truly sorry to hear about the issue. If your concern hasn't been resolved yet, please email us at socialsupport@scentbird.com and we'll get everything straightened out within 24 hours. Thank you and keep safe!

North Carolina
1 review
1 helpful vote
Follow Kasey B.
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I place my first order in August 2018. Here it is October and I finally got my first order! Everything on scentbird says that with your first order you also get a free refillable case, I did not get that. So Not only was my order two months late but I also did not get all of the order that I was supposed to get. I've been in contact several times with the company asking for a refund, asking for an explanation, asking for help with no response. I have gotten nowhere and I'm beyond infuriated with this whole process. I would highly encourage you to steer clear of this company and I have since cancelled my subscription.

Date of experience: October 3, 2018
Cordelia M. Scentbird Rep
over a year old

Hi Kasey! Thanks for leaving a review and we’re completely sorry that the communication has been lacking! We understand your frustration. As a growing company, we're actively working to improve our shipping processes as well as communication.

Arizona
1 review
2 helpful votes
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Scam
May 29, 2019

Don't waste your tome or money. They charged me 3 times with nothing delivered and told me they printed the shipping label and it will be sent when they can get to it. 3 charges and zero products and then told me I can not cancel for a refund. SCAM

Date of experience: May 29, 2019
Cordelia M. Scentbird Rep
over a year old

Oh no, Jessica! Please email us at socialsupport@scentbird.com and we'll be sure to make this better for you. To be honest, we have been experiencing shipping delays that have caused a few packages to ship later than others. However, this does not excuse the timeliness or lack thereof for your orders. That said, if you email us, we'll be sure to get to the bottom of this!

California
1 review
0 helpful votes
Follow Denise G.
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When I first subscribe to Scentbird I did not know the joy I would have in the different fragrances that they have sent to me, which has been just phenomenal. I've always been the type of woman that love smelling good, who wouldn't want to. Continue to send those wonderful sweet smells to me and please cater more to the Sweet smells for me. Thank you so much scent bird

Date of experience: October 13, 2020
Jessica L. Scentbird Rep
over a year old

We are so grateful for your kind words, Denise! ❤️ Thanks for sharing your review with us and the community.

DO
1 review
0 helpful votes
Follow F U.
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I received at the same time my first two months of this subscription. I love Scentbird and the perfumes I have selected: Wisteria Blue and Light Blue. I also really like the presentation and packaging, I will undoubtedly continue to try new perfumes. However I do not understand how they fail to not include the name of the perfume brand on the package. If I'm going to have 12 or 20 equal capsules, in this case the same color, how will I identify which one is which? At least they should add a sticker with the name of the brand to stick it to the jar, or a band to at least have where to write it. What do you do, the ones that have many Scentbird fragrances, to identify the jars? A lot of fragrance will be wasted if you decide to go spraying each one until you find the one you are looking for.

Date of experience: July 8, 2019
Jessica L. Scentbird Rep
over a year old

Hi there, thank you so much for leaving us a 5-star review! :) We're so happy that you love the fragrances and our packaging! Apologies for the confusion caused as all of our fragrance vials have the brand name on it (black label with the brand & fragrance name in white font). However, our colored fragrance case is not meant to be labeled as the purpose of it is for customers to take out the empty fragrance vial and place the new one in :) Feel free to send us a message at socialsupport@scentbird.com if you need any help!

Washington
1 review
0 helpful votes
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Scentbird
October 5, 2020

Have you ever bought a expensive perfume because kt smelled so good on some else. Only to find. Out it doesnt smell that good on you! What a waste of money! Scentbird is.the perfect answer. Every month you can get a different perfume for only about 13 dollars.

Date of experience: October 5, 2020
Jessica L. Scentbird Rep
over a year old

Thank you so much for your kind words, Debbie! We really appreciate you taking the time out to share your experience with us and the community.

Texas
1 review
0 helpful votes
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Highly recommend!
September 8, 2023

Awesome way to save money but still get quality colognes and perfumes. I didn't want to spend tons of money on a retail bottle of cologne and be stuck with it if I didn't like it. Scentbird allows me to try colognes and if I like them I can order a 30-day supply for the next month. Overall highly recommend it!

Date of experience: September 7, 2023
Jessica L. Scentbird Rep
over a year old

We're absolutely thrilled to have you as part of our Scentbird family, Joshua ❤️ We can't wait to see the amazing fragrance discoveries you make. It's an honor to be chosen as your go-to for all things scented:)

Texas
1 review
0 helpful votes
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Love Scentbird
June 29, 2020

I love the scents of the month, I have yet had a bad experience with the company. And they have great customer service. I would highly recommend using them for anything I needed for gifts. My family enjoys the gift and when they say they say they will replace something they will. Not only that they have good timing for shipment.

Thank you for everything
Joanna Loving (loyal customer)

Date of experience: June 29, 2020
Jessica L. Scentbird Rep
over a year old

We are so grateful for your loyal support, Anna! ❤️ Thanks for sharing your review with us and the community.

New Jersey
1 review
2 helpful votes
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Love
June 29, 2020

I found I could never commit to buying perfume for so much money at the department stores not knowing if I was going like the smell to wear often. With scent bird it not a lot of money I won't be upset if I don't love the product. Like being surprised each month. I have received any I didn't like, I wouldn't say I loved all but the ones I do I will buy full size without hesitating.

Date of experience: June 29, 2020
Jessica L. Scentbird Rep
over a year old

Hi Michelle, thank you for your honest review. We're really pleased to hear that you're enjoying trying our scents out.

Texas
1 review
0 helpful votes
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Scam charges
May 18, 2023

I decided to try Scentbird and subscribed, you can't see what fragrances they offer until you subscribe, after getting to look, they didn't have any fragrances I wanted to try so I immediately contacted them to cancel. They agreed to cancel and then just sent some random test tube of cheap cologne I didn't pick instead of refunding the $9.15 first charge like they should have.

Date of experience: May 18, 2023
Jessica L. Scentbird Rep
over a year old

Hi there, it's sad seeing that you hold such a negative impression of our company. I want to clarify that our catalog is accessible to both subscribers and non-subscribers. If you are unable to locate the link to the catalog, you can always contact us via email, and we will be happy to share it with you.
Please be aware that canceling your subscription does not automatically cancel any orders for which you have already made payment. We always ship out all orders that customers have paid for. At Scentbird, you have the freedom to choose the fragrances for your orders. We provide assistance through our scent quiz, smart suggestions, and your favorite notes to help you select the perfect fragrance for yourself.
If, for any reason, you are dissatisfied with the fragrance you receive, we can send you a courtesy replacement to make up for the one you didn't enjoy. Simply inform us, and we will be glad to assist you. While we do not offer refunds for products that have already been shipped and delivered, we are always open to providing you with another fragrance of your choice.
If you are still interested in receiving a different fragrance, please reach out to us via support@scentbird.com. We will be more than happy to assist you.

Georgia
1 review
5 helpful votes
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Would not recommend
July 27, 2022

VERY difficult to cancel. Email, wait for reply, (3 weeks in my case, day after next billing, lol).
I just had to dispute 2 random $216.00 charges from Scentbird on my card, 3 months after I canceled. My bank did some investigating, they had been double charging every month the entire year. We combed through and found a bunch of small charges that were overlooked. Turns out, many people have had these same issues. Scammy company. I will change my debit card # if they continue. Shame on you, Scentbird.

Date of experience: July 27, 2022
Jessica L. Scentbird Rep
over a year old

Hi Marie, we're very saddened to learn about your experience. Kindly note that Scentbird is a monthly subscription service and all of our plans automatically renew for as long as you are actively subscribed with us. Renewal occurs each month at the end of your subscription cycle, so that is why you had been charged. But rest assured that our Customer Experience Team is always here to assist you with canceling your subscription for you! You can always contact us through Instagram DM, Facebook PM, or email us at socialsupport@scentbird.com and one of our Team members will get back to you at the earliest convenience. Thanks!

Georgia
1 review
0 helpful votes
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My August month leaked out the top of the spray bottle. Ive tried to get intouch with a customer service representative but no luck, no return on emails! I like what your company is doing but what happens when mistakes come into play like mine! Please C. Reid Jr. @*******@yahoo.com

Date of experience: October 19, 2020
Jessica L. Scentbird Rep
over a year old

Hi Cyval, I'm truly sorry to hear about the incident. Kindly email us directly at socialsupport@scentbird.com and we'll get everything resolved today. Thank you!

Pennsylvania
1 review
1 helpful vote
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Amazing and affordable
October 29, 2022

My friend introduced me to this site and I was instantly hooked. Then my fiancé got on board too so we not get one perfume and one cologne a month. Not only do the perfumes smell AMAZING and like way more than I could ever afford normally. And it's also so much fun to pick out new scents and see all of the ingredients that go into it. This site is honestly one of the best subscriptions out there. I've never been disappointed by them and will most likely be a lifelong customer. Thank you Scentbird for allowing us lower income people to smell expensive, such a boost of confidence! Thank you Scentbird team and keep up the great work. What you do is just great. Xoxo

Date of experience: October 28, 2022
Jessica L. Scentbird Rep
over a year old

Hi Julie, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your subscription!

New York
1 review
3 helpful votes
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Total mess of a company
October 21, 2018

Joined over a week ago, was suckered on with all there ads like most others were. First order still hasn't shipped been over a week, there website says would take no more then a few days. Over a week my status stays at" Processing" and does not move from that. I wrote to company and got the same generic useless reply as all the other unsatisfied customers, "were sorry, our warehouse moved and we're behind". Duh, really, why not say that on your website( Maybe because they feel if there honest, nobody would join. May be a good company once they get it together, right now it's a total mess, you've been warned.

Date of experience: October 21, 2018
Cordelia M. Scentbird Rep
over a year old

Hi Joel! Thanks so much for your feedback and we apologize your experience with us was less than stellar! First orders are to be shipped out within a few days and we're sorry if this was not the case. However, as a growing company, we're working diligently to improve each of our processes. We hope that since leaving this review you’ve received your fragranced and loved it’s scent!

Ohio
1 review
0 helpful votes
Follow lORI y.
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JUST DONT DO IT. I HAVE SENT MNO LESS THAN 5 EMAILS TO SUPPORT TO CANCEL MY SUBSCRIPTION. EVERY MONTH, I STILL GET A PERFUME I HATE. TODAY I JUST GOT ANOTHER ORDER AND i WAS SURE IT WAS CANCELLED THIS TIME. THERE IS NO PHONE NUMBER TO CALL - ISNT THAT CONVENIENT? I STILL AM NOT CANCELLED. I ACTUALLY STARTED A CHAT WITH SOMEONE BUT THEY MYSTERIOUSLY WENT SILENT. ISSUE NOT RESOLVED.

Date of experience: March 15, 2024
Jessica L. Scentbird Rep
12 months ago

Sorry for any hassle!😔 We never mean to make canceling tough. On our app, just tap the Account icon, then hit “Cancel Subscription,” and follow the steps. Canceling your subscription will ensure that you are not billed again, and you'll still receive any final shipments that have already been paid for. If you're having trouble, just shoot us a quick DM📨 on Instagram or Facebook or email support@scentbird.com, and we'll sort it out for you, no problem! We're always here for you!✨

Georgia
1 review
0 helpful votes
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Greatness
July 13, 2021

I have enjoyed my new scents they always alert me on when they coming what scent I will receive and on the date of shipping n when it arrives at my address great business n I appreciate n advice everyone to try

Date of experience: July 13, 2021
Jessica L. Scentbird Rep
over a year old

Thank you for your love and loyal support, Tammy ❤️! We're thrilled to hear that you enjoy trying out the products that we offer.

Overview

Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 18th among Subscription Shopping sites.

service
380
value
372
shipping
370
returns
224
quality
347
This company responds to reviews on average within 55 days
+200