Very affordable never had any problems with my colonges very quick and on time never late so far every thing i picked they have it i recommend this to any male are female who in colongs are perfumes thank you and god bless
I'm starting my 5th month with Scentbird. So far I haven't received a scent I didn't like. I've had no issues with anything being broken in shipment and I really have no complaints at all. I Love getting a new scent every month. And I like the fact I can change it up whenever I want!
So in the beginning it was pretty cost effective, but you only receive one spray case cover in thr beginning and they run out of the Frangrances I would like to try. I was recently charged almost 40 dollars for one month. I could buy my own perfume for 50 to 100 dollars. Not worth it, too expensive
This company is a lifesaver for anyone who gets overwhelmed easy. I've always been interested in finding a perfume to keep always, but they always have so many in malls and stores. My senses start getting mixed up and smells start combining and it gets to me. With this company I can try the scents that I want in my home and I don't have to buy the full size anymore. It's so so helpful. And you get more than enough for the cost. It's so so worth it.
I am thoroughly enjoying my subscription. I live having the opportunity to try different scents. It's a small investment with a huge pay out. You don't have to commit to something you may not like. My husband loves the variety too
We're so pleased to hear that you had a wonderful experience, Jennifer! Thanks for sharing your review with us and the community ❤️
Every month, you get a vial of a new perfume (or two or three-depending on your preference) It is amazing to try different kinds that you normally wouldn't. It is an aroma journey that you will truly enjoy every moment of! Would recommend this company to anyone and everyone!
Thank you so much for your 5-star review, Tina! We really appreciate you ❤️
I really believe this is the best way to test out your perfume products before you purchase. And the best part is that you can choose how much you want as well as its frequency. I love it and not only that this makes it so easy to carry the samples instead of a full bottle of perfume whilst traveling
Thank you so much for your 5-star review, Sherice ❤️ Your feedback means a lot to us and lets us know we’re on the right track!
I was charged January 22nd for an order I never received. It's now February 8th. I have reached out to company and the company refuses to contact me. There is no phone number and they will not return emails.
Hi Lori, we're so sorry for our delayed response time. We have received a higher volume of messages recently and our team has been working around the clock to get back to each and every customer as soon as we possibly can. But we'll be very glad to make sure you receive the January order you paid for, Lori. Rest assured that we always send all of our customers' orders. If for some reason orders are missing, we're always open to assisting in finding or replacing these orders. In case if your shipment arrived empty or leaks, we're absolutely happy to send replacements ASAP. You just need to contact us via any of our social media channels: Instagram, Facebook or Twitter, so we could help you out. Thank you!
I have been pleased with the product and customer service I have received but they did change the case of the subscription bottles and I prefer the old ones. I have also heard it's hard to cancel your subscription.
Hi Zach, thank you for your honest feedback. We're pleased to hear that overall you're enjoying your Scentbird experience and service provided ❤️! Our cancelation process is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. Please feel free to DM us via Instagram or email us at support@scentbird.com & we’ll be glad to help out and cancel your subscription on your behalf.
I have been a member of scentbird for over a year as it is hard to get places to ship perfume to the rural part of Alaska that I live in. When I did get the products they were great. The problem is I have paid for more months where I got no product, than the months where I paid and actually received a product. I wrote customer service MANY times and they guaranteed me replacement products that also never arrived.
Hi Jessica, I'm sorry to hear that you have not received several of your orders. We'd like to assist you further. Could you kindly email us directly at socialsupport@scentbird.com and we'll get this taken care of immediately. Thank you for your patience!
This is a con and a rip off. Once you subscribe you Cannot unsubscribe. They ignore your request and charge you. They will even upgrade your charge you more. They do not respond to emails, and there is no way to contact them other than email.
The products I received smell the same, and like the old Avon products from back in the day.
Check the Better Business Bureau before you throw away your money!
I wish I had,
Linda B
I just found out, they milked me out with a double charge on my Paypal account and on my bank account, which is linked to their account. I was under the impression they were charging me only through my bank account, and little did I know that was being charged through PayPal, which makes no sense. I'm going to process legally if they don't pay every cent they stole from both accounts. Some of their scents are original (that's what I think) but they sent you repeated cheaps scents, usually the ones, I believed, are declined by retailers. IT'S IS A SCAM to the T. Plus, they rob you silly. I wish that I could have rated the company with minus rather than plus stars. Scentbird doesn't deserve anything!
Hi Niry, we truly apologize for the confusion and inconvenience caused. As a subscriber in Scentbird, you have full control on what payment option/s that you place in your account (our system will let you choose credit card or paypal). Plus, rest assured all of our fragrances are 100% original as we are solely a retailer and partner of the fragrances or brands that we offer. We value authenticity and we are absolutely not denied by retailers :) If you have any questions or concerns, please feel free to reach out to us! We're happy to help :)
I read up on this service and decided to become a member. I sighed up and did not receive my item for a month. Meanwhile they were already trying to take money from my card two weeks after I sign for the next month. I tried to contact them with no help. No the way to do business. No at all happy with the service I received.
Hi Francine! Thanks for leaving feedback-- we take every note into consideration and rest assured, we’re actively working to improve the timeliness of our shipments. This is the complete opposite experience we wished you to have and if you ever decide to give us another chance in the future, please let us know by emailing socialsupport@scentbird.com, we'd love to make this better for you!
They deliver exactly what they offer. I have now tried many different colognes and found several that I really like. I would have never found these great scents otherwise. This is the perfect size to experiment and see if you really like a scent before committing to a full size bottle.
Hi Carl, we're so grateful for your kind words and pleased to hear that you found scents that you enjoy through our platform! Thanks for sharing your review with us and the community. :)
Before I subscribed I really didn't know anything about colones and different smell profiles or even I what I liked,but after a while of testing out different smells and such,it definitely helped me figure out not just what I like to smell like,but also a verity of different scents of occasions and just new brands to look into and maybe save up for.for the price it really is worth it and even if you ever cancel you at least have some good scents to live off of until you explore yourself :)
Thank you so much for your 5-star review, Jesse! We really appreciate you ❤️
I'm a single mom and don't make a lot of money. I don't often buy things for myself but when it comes to perfume, I tend to splurge a little. With Scentbird I don't have to splurge anymore, I get new scents sent to my home every month, at a price I can afford. Perfume is something that makes me feel good about myself and I love that Scentbird can help me with that.
Hi Jessica, we're so happy to hear that you're enjoying your subscription! Thank you so much for your positive feedback! ❤️
I honestly thought that this was a fabulous idea. I was immediately in. So to speak. I originally chose to be billed on a monthly basis, so should I decide that I wanted out, there would be no issue. Having done so without my knowledge, Scentbird decided to go ahead and bill me for the remainder of the year. Not only was this a problem for me, it was literally 4 weeks before I actually received my first scent. Furthermore, I received a defective item, and requested a replacement. I was told to provide an image of the above mentioned item before they were willing to move forward. I advised that they should be aware of the item that I had received due to the fact that they sent it. Never mind that. No resolution until I provided a photo. Therefore I took a picture of and emailed them. After due process, and several days of waiting the item was replaced. I'm definitely not completely satisfied with the system they use as well as their sales pitch. The pitch does not match the service.
Hi Laney, so sorry to hear about your experience. Kindly note that we cannot upgrade our customers on our side without their consent. A customer has to manually go through all the upgrade steps in order to upgrade the account to a new plan and pay for the upgraded plan. In case if you upgraded your subscription by mistake, our Team will gladly downgrade your plan and refund the upgrade charge. Please note that we require photos from all customers reporting damaged items. This is for quality control as we forward all photos to our fulfillment center so that we can continue to improve our products, report any possible defect trends, etc. Photos also show us exactly which fragrances or items need to be replaced, as customers might have multiple items within one order shipment. A greater number of messages have been sent to us recently, and our team has been working hard to respond to each one as quickly as we can. So, we're glad that you were assisted by our Team and the replacement is on the way. Let us know if there is anything else that we could assist you with at the moment, and we'll gladly do so! Thanks!
Couldn't ask for a more convenient way to purchase perfume especially if your like me and you have more than a couple fav scents. I love that you get to try so many new perfumes every month. I absolutely love this business
Thanks for the awesome review, Shelly! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Scentbird presents a fun way to try different colognes you might not normally try and purchase a good sized sample of them to see if it works for you. I always look forward to the middle of the month when my sample arrives!
Thank you so much for this review, Sami. ❤️ We really appreciate you being a customer!
I love scentbird! This company is def for those who love great perfumes/scents to be accessible to the more expensive scents without having to spend a fortune for them. I strongly recommend everyone to sign on and start getting all the great fragrances.
Hi Tanya, thank you so much for taking the time to leave an excellent rating! We really appreciate your business and helping to share the word about us! :)
Overview
Scentbird has a rating of 2.4 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 18th among Subscription Shopping sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
A big thank you for the love and loyalty you've shown us, Cynthia ❤️! It's music to our ears knowing that you're having a blast exploring the scents we bring to the table. Your support means the world to us, and we can't wait to keep delivering the best fragrance experiences!