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Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 95th among Subscription Shopping sites.
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I have never been so happy with a subscription service before in all my life, which is why I am taking the time to write this review. I cannot afford to buy full bottles all silly-nilly when I am not sure if I like the scent. Now I have multiple favorites that I cannot wait to buy!
The only issue I've ever had was resolved almost immediately by the company. I absolutely love their products and the level of service and professionalism that ScentBird provides.
Thank you so much for your 5-star review, Penny! We really appreciate you ❤️
Smells great I'm in love. I will purchase this in the future. I must have my close circle of friends and family to smell it
Hi Melissa, thank you so much for your review! ❤️ We're really happy to hear that you're loving the fragrance you received! Hope you will like many more scents from Scentbird :)
This is my favorite membership! I get to choose what I want, then if I love it i can reorder it! That is awesome. I love to smell good perfume is a must for me and I'm very very picky. So with that said out of 9 scents I have only had 1 that I was not crazy about. Can't beat that.
Hi Tonyha G., we really appreciate your 5-star review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you ❤️
Cant complain. Get what you pay for occasional free scent of the month. Worth the money I would recommend to anyone I know
Hi Josh D., thank you for your love and support! We really appreciate your positive feedback! ❤️
This is a cam, don't subscribe. Billing scam and be aware, you're not getting a full size perfume like you see on their website, you're getting a very sample size for $16.91. I am currently disputing my charges and return the product. Be aware, they will make the return impossible for you. Don't waste your time, this is a scam, do not subscribe.
Hi Jessica D. Thank you for your honest feedback and we would like to apologize for the frustration caused! We are very transparent in our product information size which is 0.27 oz vial. You can see this information on our About page and all social media pages that we have. But, we understand the confusion caused and we will definitely take this as product and advertising feedback and pass it on to the team. If you would like our assistance now or in the future, please email us at socialsupport@scentbird.com and our team will respond to you shortly.
I am addicted to clown and it makes it fun to be able to try something new each month. So far I've ordered for the last five months and I do that to colognes per month subscription, and I've only met one clown that I didn't absolutely love. I really enjoy the services scent bird provides and I get really excited every time I see that my next shipment is on its way.
We're so happy to hear that you're enjoying your experience, Kris :)
I absolutely love scentbird they have literally changed the game with perfumes I have so many of my personal favorites and they occasionally here n there send me some new ones that then get added to my favorites
Thank you so much for taking the time to leave us this amazing review, Tatiana! We're so pleased to hear that you're enjoying your subscription ❤️!
I enjoy the monthly scents that arrive, that I handpicked w help from their site. They arrive on handy vials that are easy to store.
Thank you for your love and support, Kevin! We're so grateful for customers like you! ❤️
I love this subscription. I get to try 3 scents a month and the size is not particularly small (and it's cheaper to pay in advance). Plus I'm not stuck with dozens of large bottles of perfumes that I don't wear. The recommendations are pretty spot on, and out of 12 or so fragrances, I've only had one I didn't care for. My daughter liked it though, so all was good. Highly recommend this if you like to have a variety of scents to choose from..
Hi Shannon, I'm delighted to hear that you're enjoying your experience! Thank you for sharing your feedback! ❤️ We appreciate you!
I love everything about this company. Great scents for great prices. You get the chance to smell great and options to let your friends in on free scents with you. For sure a outstanding company. They ship fast so you never really go without. And the packaging is always so durable. I like have a variety of scents on hand because each day is a new one
We can’t thank you enough for the kind words, Kattie ❤️ We count ourselves lucky for customers like you!
Auto charges your credit card upon signing up prior to even deciding if you'd like anything from their extremely limited catalogue. And when trying to unsubscribe, the website coincidentally became unresponsive on any browser or devise that I used, simply looping me back to the 'unscubscribe' option.
Not to mention their price/ml is an absolute ripoff. These morons will sell you 8ml of Nautica Voyage for $15 with a straight face, while you can buy a 100ml bottle for a few dollars more at any department store. Absolute trash company run by unscrupulous, opportunistic cretins who can't even be bothered to put a half-decently functioning website together for their scam.
Hi B G., we're so saddened to hear about the experienced you've had. Our catalog is always available for non-subscribers, and you can view it prior to committing to the service. Kindly note that Scentbird is a monthly recurring subscription service and all of our plans automatically renew for as long as you are actively subscribed with us. If you're having difficulties with canceling, we're always here to help you and cancel your subscription for you. Just email us at socialsupport@scentbird.com or contact us through our Instagram, Facebook, or Twitter, and we'll get back to you ASAP! With Scentbird you receive 0.27oz vials priced at $15.95. In contrast, most rollerballs start at $26 for a 0.25oz bottle depending on the brand. Importantly, with Scentbird you can choose your scent in the comfort of your own home. Let us know if you have any further questions or concerns. We're here to help you! Thanks ❤️
I've been using Scentbird for a little under a year now and have found it to be a great source for trying out new fragrances. If you don't have very many perfumes, this is a great way to increase your fragrance wardrobe, or find your new favorite fragrance! I highly recommend Scentbird!
Hi Jas, so glad that overall you love your Scentbird experience ❤️ It's true, because we ship in batches plus offer free shipping and work hard to customize each order according to the fragrance you’ve selected, delivery time may vary. In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to 10 business days to be delivered in ground shipping. We're working on improving the length of time it takes to receive your order though! ❤️ We'll definitely forward your feedback to the team :) Thank you!
Great and affordable place to sample the scents you always wanted to try but were afraid of spending too much money on something you might of not liked.
Hi Justina, thank you for helping to share the word about us! ❤️ We're really pleased to hear that you're enjoying your subscription!
I cancelled multiple times yet they keep sending and charging. I had to threaten them with legal action before they stopped. They conveniently do not give access to their support. I had to dig it up online. DO NOT SIGN UP WITH THESE PEOPLE.
Hi Charles, so sorry to hear about your experience and the impression of our service that you have :( . Rest assured that if a subscription is successfully canceled, we will never bill the account. Kindly note that the cancellation button is located at the bottom of the Manage Subscription page. And if you're having difficulties canceling, our team is always available for assistance. The contact form is there on our website, we answer queries via our Instagram, Facebook, and Twitter pages, and are available via socialsupport@scentbird.com. Feel free to message us through these means of communication if you have any other questions ❤️
Scent bird is a great choice. You save money and get to try a wonderful selection of different scents to choice from!
Thank you so much for taking the time to leave us this amazing review, Kelli! We're so pleased to hear that you're enjoying your subscription!
Scentbird is definitely one of the better monthly subscription services to join. I have been nothing but happy with all the different colognes I received so far and look forward each month on what's still to come.
Hi William, thank you for all your love and support! We really appreciate your positive feedback! ❤️
A great subscription service for trying scents you've always wanted to. Or for new ones on the market you want to try before you spend the big money on the bottle. These scents can transport you to another world. They can make you feel rich and exotic, no matter your budget. They come in delightful glass bottles you can purchase colorful cases for. Easy to transport. Very handy for your purse on date night or your suitcase on vacation. They have a quiz you can take to help select a direction and give you recommendations. I love getting the package in the mail! They also sell niche & top brand skincare, also lotions, facemasks, lipbalms, body butters, candles. Great gift options. It's just a fun way to elevate your mood and your day. I really enjoy my subscription and I highly recommend. Customer service is wonderful if you have any problems. Try it at least once... I think you'll be happy you did!
Thank you for your love and loyal support, Martha ❤️ We're thrilled to see this wonderful feedback and hear that you enjoy trying out the scents that we offer. Here's to an exciting fragrance discovery journey with Scentbird :)
Smells great. Great value top quality happy I found the site and product I will continue to purchase.
Hi Debra, we're so happy to hear that you're enjoying your experience! It really makes us warm inside :)
Scentbird is one of the best investment i made. Good collection of scents and i love them. I receive quite a number of compliments thanks to this unique scent.
Thank you for your love and loyal support, Paige ❤️ We're thrilled to hear that you enjoy trying out the scents that we offer.
Answer: Hi Lisa and John, we're so sorry to hear your experience wasn't a great one We hope that your issue has been resolved but if not, no worries! You can email us at socialsupport@scentbird.com and our team will be with you shortly.
Answer: Hi Kambra Apologies for the confusion caused. The price of a 2pcs/6-month fully paid subscription is $135 :) We hope this helps!
Answer: I am frequently asked what perfume I am wearing. It's nice to change things up. My husband has liked all but one of the scents I've received. I LOVE getting a different scents every month. Perfumes smell very different on different people so it's interesting to smell the difference between a perfume on myself versus that same perfume on my daughter but I absolutely love this entire concept and the business is top-notch as it pertains to the customer service and the expedited shipping to ensure that the product arrives when it is supposed to.
Answer: I have tried Scentbox. They are about the same price for a little less volume.
Answer: Hi Jason, we completely understand your concerns but we're sorry that we don't offer phone service at this time but please know we're actively improving our communication. We're happy and available to help via email (socialsupport@scentbird.com) and social media. Feel free to message us if you need any help!
Answer: Hi Cindie, we're so sorry to hear your experience wasn't a great one. We're more than happy to take a closer look at this matter further. Kindly email us at socialsupport@scentbird.com and our team will respond to you shortly.
Answer: Hey, Susanne! You absolutely can go through our Fragrance Quiz; Just log in to your account, then click on the following link: http://scentbird.com/smart-recommendations; this allows us to suggest fragrances based on your taste.
Answer: We totally get it—trying new scents can be hit or miss. No worries, though! We can set you up with a free one-time replacement. Just email us at support@scentbird.com. We've got you covered!🥰
Answer: Sorry to hear about that!😔 If you ever receive a defective product, just reach out to us at support@scentbird.com, and we'll replace it for you. We've got your back! 💪
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
A perfume discovery journey with Scentbird is like no other! We're happy that you chose us to be part of it, Gina ❤️