U.S. Small Business AdministrationReviews 55

I am continually amazed by the incompetence at the SBA (mirroring other federal agencies that I've had the unpleasure of dealing with). Most recently, I've sent the same documents multiple times over weeks, with the agent not reading and asking for the same things over and over again. When I tell her that this is an urgent situation, crickets. Where do they find these people? How do I get this job where I can get paid and do nothing?

I was approved for a disaster loan. After I accepted the loan, I was then told I could only use less than half of the money to rebuild my home and about 60% of the money was to be used only replace "stuff" which is ridiculous when I don't have a home to put "stuff" in. Failure to use the money as they allocate means you will be penalized and have to pay back the funds at 150% plus interest.
Questions to my case manger go unanswered. Shecwould send policy with yellow hilighter, but not answer my question. Her policy references were vague and unhelpful. Her advice was to spend money I don't have and then submit receipts to see if they (not her, some other person) will release loan funds to cover. What? If I had money to spend, I wouldn't be taking out a loan. They are ridiculous. I am supposed to pay the interest on the full loan amount, but I can't access the money. That is usery. I talked to an SBA loan officer about modifying the loan, but ended up getting yelled at by her. Yes, really. Her name was Connie. That is all I know. I called to ask for a different loan officer and was told that the person answering the phone was "working from home" and didnt have her computer to look up my case. The whole program is just garbage and unhelpful to Americans in need after a disaster. Meanwhile, I am still homeless.

Short of a presidential order they won't help you. Endless grief trying to resolve any issues. Navigation with their on line systems is endless nightmare! RUN don't get involved with the SBA

Every time I try to use the portal to access my account, I CAN'T GET IN! I have to call for assistance because my password is wrong. However, it is the new password that I made a few weeks ago. 1st I wait because all the help people are "busy assisting other callers." We work for at least an hour. Today I worked with a young lady that tried to help me for over an hour. She tried everything she could to help me. Some of the things she tried were things that had been used before that actually worked. NOT TODAY! With all of these negative reviews you would think that someone in charge would take the initiative to get the software fixed. In my opinion it is NOT the people. All the people that have worked with me have been respectful and hard working except for one guy that hung up on me. You know why he hung up on me? He was at his wits end. That wasn't his fault. IT IS THE SYSTEM! GET IT FIXED!

Smh this is supposed to help us the working honest ppl! In 9/18 my home was damage thru a flood storm and Sba would not help me I had 5 ft of sewage and water in my basement lord why will our country leave hard working ppl like this my car is gone smh but you gave out so much money with these Ppe loans lolbvs but won't help ppl that really needs it but y'all want ppl to vote or respect our systems NOOOOOOOOO respect us help us smh I work for the state and couldn't get help but want me to come to work and nurse on patients but umm who is helping me while my house has over ******* worth of damage this is not right and disappointing shame on y'all really

Like many other small businesses, I was forced to take out an EIDL loan in order to survive Covid. PPP was not an option because the funds were quickly depleted. Now that the loans are coming due, I get notices about payments that are three months late without ever getting a bill to begin with. I have multiple loan bills coming to me via both the portal and snail mail and it's getting incredibly frustrating and confusing. Meanwhile their website is about as user unfriendly as you can possibly imagine. Once again I have tried to log in and once again I cannot as even though I changed my password and it was accepted I am told it is not correct. I can't get to my information if I can't log into your garbage website.

I HAVE BEEN TRYING TO ENTER THE PAGE TO MAKE PAYMENTS FOR A MONTH AND THEY HAVE ME LIKE A BALL, SBA IS ONE OF THE WORST SERVICE I HAVE EVER OBTAINED WITH THESE PEOPLE, I HAVE CALLED MANY TIMES AND NO AGENT KNOWS WHAT THEY ARE DOING THEY HANG UP THE CALLS, WHAT KIND OF COMPANY IS THIS...IS CRAP

Can't get a hold of anyone & when you make payments they don't deduct them. After 2 years of making payments over what they ask for & the loan amount keeps gong up

Trying since Nov 12th of 2022, to get assistance. Auto reply every email get back to you in 5 to 7 business. Guess what no calls or email. Actually got a customer service rep after holding for 25 minutes. She could not and can not answer my question, but she did not know how to use the phone to transfer me to some else. Told me to email again. I have emailed every email address connected to sba. No response, no call. I have taken up hours on the phone without a answer and the mystery person that can has to be emailed by the customer representative with details of my call. Ask for their phone or email address...they can not,give that information out. Advised me to keep my phone with me at all times, just in case this person calls! They are good at sending Greetings we may foreclosure, force collects or whatever they need to do. And provide the same number that can't help you. It's March 6th 2023 now.still waiting for a call or email. Won't take any advise on how to operate a business from Small Business. Update if I ever get this resulted.

It is by the law that we are supposed to get the 1098 by Jan 31 for the interests paid for the year. It is two weeks past. When I called, they said I would just have to wait until I get it but I can't just wait indefinitely. Worst part is that two representatives hung up on me. Third person gave me a phone number that supposedly handles mailing out 1098, and what do you know? It is a non-working number. It is a common knowledge that the government workers are no more than glorified welfare people, and they seem to act just that. Shame that's where part of our tax money goes.

All I wanted to do is make a payment on my EIDL loan.So confusing then they tell you to go to a website called CAF can't sign in.They won't answer the phones because everyone is trying to make payments.I just am making a paper trail to cover my $#*! with the SBA.Next we will owe them so much in interest and they will close businesses I pray this site gets redone to make it easy to pay a SBA loan.Back with Interest.Someone Help

I was on hold for over 30 minutes to speak with someone about making a payment, the rep answered and told me to just go to Pay.gov and create account and click on make payment. I kept telling the rep that I already have an account and that there is no option to click to make payment. The rep told me its as simple as that and thats how you do it and hung up on me haha. This place is a joke. Now I am trying to make a payment on a loan that I cannot make payment to and cannot get a hold of someone that will assist me.

I feel like it's different country. We used this service when it was hurricane Charlie everyone was helpful and was quick. Now 10 years later it's third world country, no one cares, no one answer, every time you called they said call in one week. Unbelievable, people suffer and this organization that suppose to help makes it worse, STOP WAISTING PEOPLE'S TIME if you don't care to help!

The SBA website looks ok, until you log in... IF you can log in. They make your account inactive every 90 days if you don't log in, so now I have resorted to putting it in my calendar, just ONE MORE THING i have to remember, for no reason. I have called about 3 times to reactivate our account & this time they couldn't find my name & had to speak to my husband, who then had to ask me all of the answers to their "security questions" since I set us the account!

I can only reason that they don't want you to remember you have a loan to pay on, so they can charge you more interest. Otherwise the way they operate doesn't make any sense AT ALL. They won't send a statement until I'm past due (at least that was what I was told, because of the required payments being paused for covid). I haven't gotten a bill for over a year & a half!

Anyway, back to the website... Once logged in it literally is THE WORST website I have ever tried to use. I could BARELY find the loan info. It is bizarrely placed under "Borrower" then "Borrower search". You can tell from the look & function of it, it has not been updated like the home page.

Just be prepared for this lame-brain excuse for a website. I guess I have to accept what I can't change, but oh my, how it needs updating & the whole SBA deal needs to be much more user friendly.

I paid off my loan more than two months ago. I paid more that I owed ( I was instructed to do so, by SBA) and they haven't send me my credit yet. They should pay me interest!. Stay away from them. They don't help at all they make profit from covid 19.

This is the worst website I have ever used. It's difficult to use. It's worse than going to the DMV to wait in line. They have bad everything. Hard to use, poor support. Difficult to register. Poor forms, bad validation. A high school kid could make a better website. I am sure it was a lot of tax dollars for the worst site on the planet.

I put in for a loan at Sba back in 2020 was not approve i put in for reconsideration four different time still didnt get approve so my last time someone from Sba call me told me my address is what keeping me from getting approve so i went back a 5x and put a reconsideration again back in March 2022 well i call today June 21.2022 was calling to check on my loan why they said they ran out of funds on May 2022 ok i didnt get a email letter nothing Sba full of stuff i know plenty of people got this loan and grant with out a bussiness Sba is sad take to long need better communcation and better costumer service

My restaurant (open more than 5 years) was forced to close during the pandemic. I am a 57-year-old single mother, A minority, A US Citizen, A woman, English is my second language. I work very hard, 7 days a week, 14 hours every day, I never owe taxes to the government. Abide by the law. I have good credit. I get a lot of good reviews and I have the ability to give people what they need.
I applied for SBA COVID EIDL LOAN. I emailed all information they requested multiple times. I have had to call the SBA weekly for the past 10 months to make sure they have received all my information. CSRs via phone give different answers to the exact same question as well as wrong advice. The staff members here are horrible and have NO customer service. The supervisors never return calls and emails.
They denied me without any reason.
Beautiful language gives you hope when you open their website, but they make you despair in their own way.
Is SBA really helping those who are eligible and in need of help? The answer is of course NO!

The most horrifying experience; not just for myself many others across the world! Certainly should be closed for business