SamsungReviews 1,380

We purchased a Samsung dishwasher (recommended by salesman... big mistake) 2 years ago. Did a much worse job cleaning dishes then my old cheap model of 25 years. After approximately 18 months the pump drain went and had other issues. It was going to a cost close to $400 for the repair. We found out that Samsung had many issues with this new model and immediately discontinued the model. After many calls and never a return call, Samsung took no responsibility. Since this dishwasher did such a terrible job cleaning dishes, we decided it was not worth the $$$ for the repair and we threw the unit out and took a $600+ loss.

For all the wrong reasons, we decided to purchase another Samsung product 6 months ago.

We purchased a Samsung washing machine. 2 months after we purchased the wash machine, there was a recall and Samsung was either going to replace the machine, or give credit towards a new unit. Since they were giving $100+ more if you purchased a Samsung instead of a competitive model, we again made the wrong decision by going with Samsung. After a long wait for our check to arrive, we we were shorted $137 short (of course we had to shell out the money first) of the amount. After many more phone calls and no return phone calls when promised, should we just give up and take the loss!

BTW, we are having other issues with the replacement Samsung wash machine!

Please do yourself a favor and don't buy anything Samsung... buy USA!

I purchased the new Samsung S8 and unfortunately dropped it the first day and the back case shattered like it is made of glass. My suggestion to you is to be very careful with this phone and do not drop it. It is very slippery and where I bought it they did not have cases for it. Get a case first. It also crashed when Android started a new update. Since we can't take the battery out there was no way to turn it off. I tried everything the techs were telling me to try.

I am Dinesh Dewangan, i purchased a battery of my samsung s3 neo 5months ago, now the battery is not working, there was 6months warranty with this, yesterday i went to Samsung service center, they refused to change the battery by saying that its points are slightly scrached, but if there is an option of uploading a picture i ll show you guys there is negligible scrach which you even not able to see, clearly the company was cheating with there customers. 0 stars to there products########

I ordered a product. It never came.it took a month for me to finally call for the 5th time to be told its still in a pending stage... I talk to representatives they try to get me off the phone by saying someone will respond when they get more in. I finally talked to a guy BRENDON badge #*******. Do they even have badge numbers. I canceled my order. He never gave me any info. I asked him is this even Samsung... it sounds like these people are emotionless, effortless,

I bought a samsung fridge on 8/15 and within less the 1 year the door handle broke and when we complained they said just for a lose spring we will have to change the whole front door for which we will have to bear the cost of 6000+ Rs. Ridiculous. Now the vegetable drawer front has just popped out, broken and I don't feel like call them even as I know I will have to pay a few thousands to replace that tray which might again break soon. What kind of product are u selling? Something that cost ******* Rs just starts falling apart within 2 years? I rate this product very bad. We were loyal customer of samsung but I don't think we will ever buy any Samsung product anymore as they don't make them as good. Bad customer service also. Khatija vahanvaty. *******2585.

TO SAMSUNG MANUFACURES AND ALL REPRESENTATIVES AND UNSUSPECTING PURCHASERS
So what you are telling me is that i buy a range from tate in december 2016 that you manufactured 8 months earlier, i purchase 5 year extended warranty plan from tate, the manufactures warranty is 12 months, tate does not tell me( fraudulently failed to disclose) that there is only 4 months left on the warranty, the unit fails to operate correctly, i call for service, samsung is gracious to now service the unit and waive the in home fee, regardless of the 5 year extended warranty and it is going to take 7 to 10 days to get someone to my house to open the range door that is foced shut based on self cleaning opeartion folLowed in the manual provided by samsung. This is your CUSTOMER SERVICE, PLEASE RETURN TO YOUR COUNTRY AND TAKE YOUR PRODUCTS WITH YOU AS THIS IS NOT WHAT AMERICAN EXPECT PAY FORTO SAMSUNG

The worst customer service department EVER! I bought their vacuum very similar to a Dyson, less expensive though. Appears to offer a great warranty. After a year a part broke, called in, they took the serial number from me and said they'd send out the new part. Seemed so easy. Two weeks later no part. Called them to find out they had the wrong serial number and no order was ever processed. No communication to the customer. I had to call. Corrected the serial number and got the part. I thought ok a mistake can happen but petty poor that they never let me know until I called. Recently the main carpet sweeper cracked at a plastic joint. Called in, the man said we have to send you the whole sweeper floor part it's not repairable. Gave me a ticket number and said it would be sent out 3-14 days. Two weeks later no part, called back in. Told to wait 14 business days, weekends not included. Called back when no part STILL, to find out it was NEVER shipped and MAY be on back order. Asked for a manager who put me on hold to tell me coincidentally they just got 4 of those parts in that day (amazing) and I would be getting one immediately. Got a new ticket number and told to check UPS tracking in a few days. Five days later no tracking information. Called Samsung to find out THEY NO LONGER MAKE THE PART! At that time was transferred to customer relations and told I would have to SEND IN THE BROKEN PART TO GET EVALUATED TO SEE IF IT COULD BE FIXED. Seriously, I just said FU and hung up. Buying a new vacuum and NEVER DEALING WITH THIS $#*! COMPANY AGAIN.

Paid just under $3K for a Samsung 4 Door Flex Refrigerator/Freezer Oct. 16 2016. Late February 2017 freezer began acting up. Was told by customer serrtvice it was my fault and to flip the fuse a couple of times. Appeared to solve the problem for three days. Since then I have been given the royal run around. They declined to provide a service technician, instead told me I was "approved for a full refund". Still waiting 11 weeks on. I have been lied to, given misinformation, put on hold for god knows how long, and now the old "check is in the mail" routine going on. Have been told "check mailed May 3". "Check issued May 4th". I guess it was mailed before it was issued! I'm 75 - in my lifetime I cannot remember a more negagtive customer service experience. Meanwhile i have purchased a small free standing freezer and I wait and wait. I have complied with all their requests for information. Is anyone onto these people? For what it is worth the appliance managers at both Lowes and Home depot local stores used essentially the same expression when I asked about Samsung Customer Service. "RUN".