Sam's Club

My husband is a front line worker & uses Sam's nitrile gloves for work because they don't tear. They were out of stock for a year but they finally got some in—$16 a box. I added them to my cart and the total was $60 for 2 boxes—almost double the shown price. It's been 36 hours since I contacted Sam's Help on Twitter, and they refuse to help. All they will say is "we'll let you know if there are updates." Lol seriously? Honestly I'm really surprised that a major chain would have such openly shady practices and be so bold about it. Well I don't like it and I'm ending my membership and I'm going to make sure people know about it. Be careful if you buy from Sam's Club and double-check your transactions.

I have always been happy with my Sams Club purchases. I've been member for more than 10 years and a Plus member for about 3 years. For the last 2 months my online orders keep getting cancelled. Over and over again. I contact an "agent" on chat who tells me it won't happen again, reorder, then click--disconnected. That was this morning. I reordered yet again. Tonight my order is cancelled again. Tried the chat, sat on hold for 39 minutes then click--there's no one available to help me. This is ridiculous. I'm not making big purchases. We're talking cereal, coffee, the basics. Nobody returns emails, there's no phone number to call because the local stores can't help with online orders. The local stores don't have what I need in stock. If you're thinking about a Plus membership just save your money.

Cashier stated they want u to act like Walmart take everything out. I did even though juice from Rot chicken mess. Rang pants wrong price and even w/a pic. Refused correct price even after waiting for a manager for a long time. Then clerk said I was rude. I finished then thought I'm done. Got my membership $ and left. I avoid Walmart now. No one has tell me twice. Not to mention clerks like these will ensure their self checkouts. Definitely no customer service. They won't even give you a membership card for months. We need to stop shopping here and Walmart will it take 2 months if everyone just stopped? How long?

We've been a member for more years than I can count. We've given Sam's consistent business. We ordered groceries that never came. Sam's delivery service is unorganized and not held accountable. This was 3 weeks ago and Sam's still has not refunded our order. The way I see it they have stolen from us and have no issue with it. I'll be canceling my membership

Employees walk around store to solicit 'cheap' upgrade from basic to plus membership, then at renewal time Sam's makes it difficult to go back to basic. Can't be done online or while checking out---must go to desk where reps are expected to be 'retention specialists. Toll-free help real person help nearly impossible, but uses foreign call center, nice people, but explaining issues is a challenge. Decades as customer means nothing.

Rebate is meant to be tedious and sometimes failed. Sam's Club just upped the limit - NADA.
Spent over an hour on Android and iPhone phones subsequently with failure one after another (multiple attempts each phone). It's smooth to provide personal info and Paypal log in. But refused to release fund. "Error happen". Took me more time to change Paypal password, drove to refund, and wrote this review. Is it worth it to claim rebates at Sam's Club anymore? Not again. Never. Not one to blame but YOU!

Sandusky OH Sam's Club tire tech told me they don't install new tire valve stems unless you specifically ask. Bought new tires for my daughter because tread was low and valve stem leaked. Paid for top install including road hazard at $20 per tire. Picked up car, 2 days later flat. Make it a point to TELL them they need to replace valve stems or they won't. Still fighting with them trying to get new stems put in.

I purchased a 7.0 Thompson freezer from Sam's Club at end of Sept. Of 2018. Had it for 1 year and 5 months and it quit working, so we had to throw away all products that were in freezer. Maybe Sam's need to find another manufacturer other than China. Have you ever heard of freezers breaking down that are less than 1 1/2 years old.
They asked me if I was going to purchase another Thompson (piece of China junk) freezer. I told them why would I be that stupid again, if it is only going to last little over 1 year warranty. I lost more money in thawed out product than that Junk Thompson freezer.
Will think twice about purchasing any other appliances in future.

Writing this to support my fellow Asian community who was harassed at this store. Why turn away a customer who did absolutely nothing wrong? Why did you not give her the freedom of speech and keep cutting her off? What the hell is wrong with you guys? Your staff and manager's behaviour is appalling, and the fact that he hid his name badge and lied about not having security cameras at the premises - really? Absolutely ridiculous. Everyone is in a very sensitive and scary state right now and the least we could all do is be kind to one another.

This took place in Fountain Valley, CA.

I joined during a promotion where u join for for 45.00 and get 45.00 credit in groceries. I've gone 3 times each time they promise it'll come of my next visit. That doesn't make sense. I confronted the sign up desk who apologized after confirming I never received the credit and offered to cancel my membership fee. I should have known. The credit never went back on my debit. They all lie and steal. I dare management to contact me to solve this. So now I have to drive out there again to try to correct their thieving practices.

Used my CC in May 2022 for a $1000+ purchase and now Sam's tried using my card for fraud purchases. Never going to happen and they got caught by my CC company. I have been a business member for over 25 years and was denied early access to the store, unless I paid an additional $70 fee. Never going to happen. My wife and I were treated like criminals today, from the cashier to customer service, for not paying their "ill-gotten and unwarranted" fee. Destroyed my "club card" and will never patronize this scum organization again. Change you name to Biden's Club - it's more appropriate.

Ordered a gas range instead of electric either my error or the horrible web site error but immediately contacted them and they claim they cannot do anything about it. They want samsung to ship it and then turn around and send it back (they say). I'm out almost a thousand bucks and the wrong range hasn't even shipped yet. Use extreme caution if you buy anything expensive online through these clowns

I just saw a Sam's Club special in Memphis...$15.00 for a year membership. Well heck, it's been at least 5 years since I've been in Sam's so I'm giving it a whirl.
Not much has changed, same layout, very large crowd, literally, and a nasty store. Very few employees on the floor helping customers, no cell phones in the display area, and lots of goods sitting on pallets in the store aisle.
I grabbed a couple of items and went to the checkout area. Lines, lines, and more lines. Looks like Walmart, with 10 self-checkout lines and 4 manned checkouts. Even worse, folks lining up down the aisles with baskets full. At that point, I said what's the point?! We left our stuff, hopped in the car, and went to Costco. Sorry, Sambo, it's not worth the hassle. No wonder Sam's is offering a $15 membership, they have to pay us to come in the store.

It's being an agonizing problem trying to pump gas without large amounts of an hold on bank cards. Then corporation says consumer can go into store and get a gas card. Such an inconvenience. When you should be able to used your bank card from the very beginning. No resolution was made when I called corporation just a sorry apology.

Just purchased baby back ribs at sam's club Corunna Rd store in Flint, Michigan. Being a vacuum sealed two pack of ribs I told my wife; "watch when we get these home the rib on the bottom will be all fat". I wasn't off by much. I am Disgusted! I feel like I have just been assaulted. I will not be renewing my membership with this company. I will shop for my food at Aldi's. At least there you don't feel like you've been bent over a barrel!