Sam's Club

The Optical Center sneaks a $25 "1-year Allstate Eyeglass Insurance Policy" onto the customer's bill without the customer's knowledge or approval. It's part of their "package". They will refund it when asked, but it should have never happened in the first place.
Also, the Optical Center requires that customers fill out a long, intrusive Health History Form. What does this have to do with buying a pair of eyeglasses? My examining eye-doctor didn't even look at my completed form. I fear that they are just harvesting the information for marketing purposes.
Finally, the Optical Center is not transparent with their prices. They list the cost of frames, but they don't mention that the right lens will cost $87 and the left lens will cost another $87. The final charge is a complete surprise. I expected more openness from Sam's Club.

I went in and they previously talked me into a plus membership at the pharmacy, this time they filled it with a brand 4 times higher than the rx said it'd be online, they said it automatically uses more expensive one... wow. I had them change it but the female pharmacist at the Manchester mo was rude and so was the old woman who was at register, I'm talking extremely rude, like she she could you repeat that you just rattled it off very quick about my phone number, wow.

Robyn worked for over 2 hrs on the phone with the Sam's Club credit card division, trying to straighten out our account. She is very patient and never gave up.
I however am not happy with the credit card company. I have spent less time buying a new car opposed to applying for a credit card.

Sofas seem good for the price, but delivery issues with furniture. Missing furniture, very slow deliveries taking months. Delivery guys who want to leave product outside instead of inside doorway, etc.

Firstly, allow me to mention that old fashioned customer service was on display today.
While visiting store #8202 in Savannah, Ga, Mrs. Katrina Smith provided attention to detail as it relates to customer service. Mrs. Smith ensured that all our questions were answered with courtesy and class. She even ensured that our needs were met while attending to the service desk, and assisting other customers.
Secondly, her knowledge of her occupation should not go unnoticed.
Her level of professionalism was on full display today.
Thirdly, Continue offering exemplary member services.
You may want to consider this location as a model/training location for First Class Customer Service.

Satisfied member services member.

I have never had an unpleasant experience at the Sam's Club in Roanoke, Virginia, but today I had a really great experience in their Optical Department. The ladies there were both pleasant, knowledgeable, thorough, and extremely helpful. The price I paid for my new glasses was quite competitive. My wait time was quite short. Overall, I'm glad I decided to visit Sam's today. While I'm at it, I'd like to mention that I had a problem with a Sam's.com shipment several months ago. It was delivered to a wrong address. Their online customer service folks were also helpful, even though the problem was FedEx's fault. Many customer service reviews I've read for Sam's are negative, but if you look at the big picture, Sam's is doing almost everything right!

Wow... Sugar delivered in open top 2 gallon plastic bag. The Domino Sugar bag busted wide open, still there but sugar running out into this huge plastic bag. Not closed, not sealed. I order several bags for baking. The others were thrown in these same open plastic bags with loose tops not sealed good. I am so disappointed! This was delivered to my home yesterday afternoon 2-28-24.

April yapped on & on to the lady head of me, while slowly scanning her items. One topic was rock concerts like Foreigner & a group she couldn't remember so she stopped scanning to think. She's not getting paid to converse, I said it's nice to be friendly but she isn't paying attention to her job. I told April's supervisor to watch the security recording to see how many times April had to re-scan items. April wouldn't ring me up because I said she was inefficient. Anotherlady had to ring me up & she was so nervous. Maybe it's time for April to retire so she can talk all she wants & not hold up the long line like today.

Does Sam's Club think everyone is stupid?! I bought their brand of Bacon "Member's Mark", it said 16 oz... 1 lb. I took it out of the package, weighed the packaging, then zeroed out the scale and added the bacon... 15.15 oz.
Price keeps going up, but they are shorting us on product!
They should be fined for these tactics!

Went to return an item I purchased the line was so long, and the associate seem to be doing other things, then helping the customers. Also, looking like they were very tired of the whole situation. No response to customers in line to let them know that they were thinking about us Sam's Club should go to Costco and learn how to set up a return system with friendly people

Ive shopped at Sam's Club for decades. I've noticed for a long time now that their self checkout payment processing is slow and doesn't even work most of the time. I don't have a problem with self checkout but with the payment issues one person is never enough to fix the problem so you can try again. Long lines and ridiculous wait times are the result. This is so basic! Then their exit process with the scan guns is terrible too. Their big competitor executes all the above without issues. Why can't you Sam's Club?

I order form Sam`s club SHIPPED by Sam`s club, and when an empty box arrives, not completely empty, the packing slip says " All risk of loss with respect to goods sold hereunder shall pass to the buyer upon delivery to the carrier"! Sam`s club got my money tho and won`t refund it! $5 spoons.1 star was the lowest choice, would`ve involved the police if I thought it would have mattered! Membership cancelled, CC cancelled, losing my business won`t effect them, but it will effect me :)

The local Surprise phone number goes nowhere, don't bother calling. Also don't bother calling corporate bc they will just hang up on you and/or try and transfer you to the non working number. No one with plain English answers the phone. Also forget it if you bank with chase. Chase and their checkout systems don't correspond with each other and it consistently freezes my transactions after multiple failed attempts. Honestly, this place is the worst. I have to bring cash each time just to checkout. I will not renew my membership.

Sam's club online customer service have the worst customer service ever. They are not knowledgeable and have no idea what they are doing and that including the gift cards department. Every one of them is useless and lies more than the person before them. Trying to get my money back has been a nightmare and still didn't get it yet. They keep submitting a request to the wrong department or at least that's what they told me. I think Sam's club trained them to lie. Buying in store is a totally different story. In store they usually fixed the problem on the spot.

I really like the Sams Club company, so I applied then went in store to check on it and I was greeted by manager Chirs and at that time he told me this store didn't need any more because they were over staffed by 7 people at this time. After i had bumped into another manager he got me an interview the next day it was with Chris all through the interview it felt like Chris was trying to discourage me from work at this store even at times I felt like I was not good enough when I know I am good enough so when I came back to check on my interview i was not surprised to hear I did not get the job. I have 30 years' experience and my top priority is customer service. I felt bad but i was not surprised.

Notice the item measurements didn't match the display sign, notified the store manager about the item and that it should be a price reduction I was told there's nothing they could and she walked off. I've been a member for over 11 years and never endured such terrible customer service from the Dallas tx location on midway I will be canceling my membership and I would advise anyone not to shop there. Date of incident 2-13-2024 Time 5:25

Never authorized a renewal on membership took out of my account now it's been over two weeks waiting for a e gift card that was promised for my refund still nothing three calls and got nowhere. Would never recommend this club to anyone

I placed an order for Christmas Cards on 12/9/22. At the time of my order it appeared that my cards would be ready and shipped out within a few days. There is no progress on my order and it is a week later. I have contacted their photo department customer service (in Nicaragua) multiple times. They have no information, they are not able to communicate with the Photo vendor to determine the status of my order or where it will be shipping from. This has been a customer service nightmare with long wait times and no answers. Do yourself a favor and pick another store to order your photo cards from.