Sam's Club

Where I live, in SW Virginia, SC uses "Sparks" delivery services. You place your order and pay for it on the SC website. Sam's notifies Sparks, who offers your order up for pickup & delivery to its drivers. On Monday, the week of Thanksgiving, I placed an important holiday order for delivery on Tuesday between 3pm & 5pm and received email confirmation right away. At 7:00pm on Tuesday, my order had not yet arrived. Sam's online order tracking indicated the order was being processed. I called and was advised nobody from Sparks had picked it up. We rescheduled for Wednesday delivery. The same thing happened without any notification from Sam's. When I called, I was told I could come by and pick up the order myself or cancel it. Just an apology!

My credit card number was stolen and some jackass bought a few things online from Scam's Club. I reached out to them and they wouldn't look up, stop the charges or send the items to me. They offered ZERO help. It's not about the $100 worth of crap they bought, it's about trying to stop credit card fraud. Everyone needs to help, if they keep letting people do this crap it's never going to stop. If they looked up the card number and canceled the thiefs account it would be a step towards helping out the victims. If you are thinking of joining Scam's club, DON'T!

He store inside is always clean and well stocked, between the sellf check out and the number of cashiers, checking out is hassle free... the 12 gas pumps moves along pretty with every pump occupied and another 12 to 20 cars always waiting... however, the CAR WASH SUCKS... this has been a problem for months, this is not a one time incident... you pay for a car wash with your gas, and then you drive to the car wash, when you get there the FUN begin, you have to mass your number into the screen, sometimes it works othe it doesn't... further, the machine rarely accepts your credit card... totally annoying, as this has been going on for several months... sometimes, when I can't find an attendant, I just leave... giving
Sams $7.00 for nothing... this is the Sam's in North Naples, on the corner of Immokolee Road and Airport Road... if they are going to have a car wash, it should work...

I made the mistake of ordering an item on Jan 6th and then found out later that it wouldn't be delivered inside my house. So I called to cancel the item before it shipped. I was promised it was cancelled. I was promised every day for a week it was canceled even though Pilot the shipper was sending me updates. Guess what? It was NOT cancelled even though@ 20 Sam's club employees told me it was. They took my money, over 1k and now are still trying to tell me it is cancelled and it will take 7 to 10 business days to get my money back. I don't trust a word they say. I feel like they stole from me. They took my money knowing the order was cancelled. They have a very messed up system, if ya want to call it that, of how they cancel. I am going to tell everyone to run as far away from Sam's club as possible. They are thieves and liars.

Ordered tires on line from sams club.I was notified tires came in.The sale offered free installation of tires.I went to sam's to get tires and have them put on free. I was informed that the tire department was closeing and I could not have tires put on car.I was told I could buy the tires and drive an hour away to have them put on at concord nh.I was told they should do the free installation. I found the hour drive to much.I found a tire shop near my house that put on my tires.I have poor thoughts of sams were a free service was offered but the only way to receive it was drive way out of my way.

Hello, at Sam's club they are not pet friendly, I have a service dog and they made me take her out, I am afraid of the crowd of people and someone approached me and when she approaches me someone barks because that is her job.

I went to Sam's Club to check on some tires for my car. Kriztofer, club # 4743, assisted me in locating the tires I was interested in and answered all my questions about the tires. He even compared prices of another brand tire that was comparable. I couldn't ask for better service. About an hour after I told Kriztofer I wanted the tires I was driving home with the tires on my car. Never would have expected that!

I have memberships from both Sam and Costco. I do not buy clothes from them since I go to Banana Republic or Dillard or Macy' etc... to buy these. I don't buy cosmetics or skin care products since I go to different places to buy them. I don't buy groceries from them since I go to Whole Foods, Central Market or H-E-B from them. However, I bought all of household items from them.
I compare prices for all my household items: liquid dish soap, laundry detergent, plastic wrap, Foil wrap, Toothpaste, Toothbrush, Water, Paper plates, paper bowls etc...
All of items I bought Sam has much better prices than Costco. I am very surprised when someone said Costco is better than Sam in this field. I am not related to any of them and this is my 2 cents.

I purchased a king pillow top mattress on 4/19/20 and did not receive until 6/5/20. I ended up speaking with SEVENTEEN (17) CUSTOMER SERVICE REPS (reps, supervisors, & escalation depart) during this time. First they tried to deliver soiled oil soaked mattresses (I have the pics to prove it) then they tried to say no one placed my order until 5/27/20, but my bank account showed where it had been deducted on 4/19/20. Both Serta & Sam's supervisors stated that there would be a refund credited to me after mattresses were delivered, it is 6/17/20 and I have not seen a refund! I have contacted Sam's/Serta via email and have called and been placed on several holds for over 45 mins each time to no avail/resolution.
Their customer service & delivery time is horrible. They do not keep their word at all!

I have always prided myself in Sam's Club because they offered customer satisfaction of choice of fountain drinks carrying both Coke and Pepsi fountain drinks. It was always my pleasure when I shopped at Sam's to get a hot dog combo which included my coke fountain drink. I was very upset today when I went to get my combo that I no longer could get my coke No more trying to accommodate all customers because they can make more money with Pepsi. No thank you Sam's! I think I will just stick with HEB!

I used the pick up service and And it seems that people are higher to do the job to shop for somebody don't care. They basically put spoiled food as your order. You tried to call the store. On pelicano in El Paso and it just rings and rings and rings. And when it's answered, they just hang up. You call corporate and it's the same c***You call corporate corporate and it's the same c***. You then do a chat the same type of customer service? It's time to go to Costco.

When to get pizza for me and my kids Café. The pizza was very oily lots of sauce with lil cheese and made all of us sick heart burn for the Grease oil and throwing up and going to the restroom bad headache after eating it

So I don't have a Sam's Club near me in New York but love the store in Texas. I decided to join and now that I can get Free Online shipping on a lot of the items I want, I order from them monthly. On one order, I found the expiration date on the snacks was only a few weeks away, and on another order, the snacks were smashed (which I blame partially on the packing and partially on UPS). On both occasions, I gave them feedback and they were very receptive to the criticism. Pricing is often better than Amazon Prime or any other source. I just wish I had a store near me but I have to give them two thumbs up!

Charisse and Gelsy are the best! They spent an hour with me and my husband the other night trying to give us a refund on a Xbox that someone had hatched out account and charged on our sams club. We had canceled the bank account that the fraud occurred on it was very complicated trying to figure out how to credit the money on the returned item but on a different account. They kept a very positive attitude even though it was past closing time. They also made us feel like they were happy to provide service and we were not a bother at all. We need more service oriented employees like these two ladies. Thank you Charisse andGelsy

I use the Battledfield Blvd., Chesapeake, VA Sam's Club. I visited this store Sunday May 1,2022 and tried to purchase a case of wine and several other loose bottles. Upon arriving to the cash register to check out I was told they did not sell alcohol until after 1:00 PM on Sundays, it was 12:18PM. If that's the case why isn't there a posted sign in the wine section so the customers are aware of the policy. Upon calling the store I also found out that this is the only store in the Tidewater area with such a restriction, I'd like to know why? This is a ridiculous policy especially since the signs are not posted. The customer as well as the Sam's employee has to handle this heavy product twice only to be told it can't be purchased.

Went to the Brooksville Fl store it was getting late so I purchased a rotisserie chicken and some mac & cheese. I'll drive all the way home the rotisserie chicken is raw I go back to the store and they offer me a refund or another chicken so I told them I'm not leaving without them taking the temperature they check every chicken on the heater was 150° or lower. None of them were fully cooked so I went home with no dinner and no apology. Wonder how many people ebt home with people undercooked smh

I updated my address and then placed an order for delivery. The system used my old address and the customer service reps could not/would not change the order or cancel it. Fed Ex couldn't cancel either. I now have to drive out to my old address - intersept the delivery on Thanksgiving day and drive the items over to the store for refund. What a crock! Rude and incompetent customer service reps and managers!