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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I ordered so many cute dresses for very cheap prices. Ground shipping takes time as they says but it is so worth it. Love the collection and will keep shopping here. Thanks Sammydress.com for such a great prices.
I was very impressed with their pricing. My products arrived faster than I expected. I live in the US. The products were packaged nicely and arrived in tact. I enjoyed all the items I ordered. I did have to contact custmer service about 2 items that were not sent to me. They quickly got back to me to tell me they had been back ordered. They were very friendly and ready to take care of me. I will defintely order from them again.
Ordered a dress and a shirt once I already paid they notifed me that the shirt was out of stock (never should have been able to order if it was out of stock) so I said just refund me for the amount of the shirt. I was not refunded and they charged me twice for my dress and still paid for the out of stock shirt. Customer service? What customer service they have no email and the phone line is constantly busy never once have I talked to someone and I have tried numerous times
I'm glad with my purchase, really quality products for only a few dollars.
If it were possible to rate this company a zero I would!# They have stolen my money, not sent my order, and won't respond to any of my emails.
They are crooks and will be reported again!
I am very satisfied with all the products and orders I have purchased from sammy dress. The website is my favorite to shop from and all of their clothes are really good quality. I love it!
I am ordering from SammyDress for some time now and so far I ordered around 20 items. I am really happy with the products and service.
I think the main reason that some customers are not satisfied with Sammy is that they do not READ the details next to the product. So when you purchase you should keep in mind and manage your expectations accordingly:
- the goods will come from China, it takes a lot of time to get to Europe (I would guess the same for other continents)- so don't be surprised if your shipping takes up to 2 month (in my experience the goods come in 9-45 days range), depending on availability. I always pay for the tracking number and insurance and would recommend you to do the same (the cost is only additional 2,5 Euro)
- customer support in not on European time zone, but they do answer the e-mails left of support center link, but it takes 1-2 days to answer and they answer during the night.
- some goods were not available, but the apologized and refunded all the money back to my PayPal
- QUALITY of goods: I always read the reviews of other customers on Sammy page and look at pictures taken by the customers. For me that is the best sign of the quality of material and helps me decide to buy or not to buy. Keep in mind that this is not some expensive and popular brand that you would buy in center of Milan, NY or London. The big majority of products are really very good quality considering their price.
Overall shopping at Sammy is good value for money and I will continue to buy at Sammy.
I love this page, it has very beautiful cloths and accessories, this page always have new things, you can find everything, prices are good and accessible, shipping is fast and always have good service to customers.
I'm am pleased with my purchases from Sammy Dress... their prices are "GREAT" and the quality of the items purchased are very good. Their items are unique and that's what I am looking for when I shop online. I've placed several orders from them, more than ten (10)... I must say my favorite so far is a sweater that I purchase back in October 2014. I also made a purchase M************** 10/11/2014) of a two piece pant outfit for $17 (LOVE IT) and a bathing suit just last week for $12 and a skirt in February that was absolutely beautiful and great quality (M************** 02/02/2015). I love everything I've purchased and I'm talking about more than 15 - 20 items. I don't care much about the shipping time, but for the price, it's worth the wait.
Don't buy anything here. The sizes are for children and you cannot get in touch with anyone to return items.
Dear S P,
Thanks for your time and your review.
Our sizes do run small, but we have detailed size chart on our website for each item.
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
If you have problem, please contact us. We will solve it for you.
Best Regards
Sammydress Customer Service
I got what i paid for and on time just as stated. The process was easy and fast, my products came without damage. The customrt service is great, i love this site.
I was happy with all the items I received, even though it took 4 weeks to ship to Australia. Will buy again!
I ordered once, around Christmas & it took TWO months to come in. I brushed it off as no big deal, it's the holiday season, they're busy. But over a month & a half ago I ordered almost $300 worth of items & they are still 'processing', I also used expedited shipping. They already took the money out of my bank & are now saying they haven't sent my items because they want to make sure I'm not part of credit card fraud. If that was the case then why didn't they contacted me previously? Why did they already take the money out? I had the message them & see what was going on & that's the crap they told me. Their number also doesn't work. I am so pissed, they won't give me a refund, either. You bet I'm going to the police office Monday morning.
Dear DylanandHannah,
Thanks for telling us your problem.
We are happy to check what is wrong with your order and solve it to your satisfaction.
Please contact our support center.
Best wishes,
Sammydress.com
Affordable, fast and great quality product from Sammydress. I will encourage everyone to shop at this online website
I've had a great experience shopping at SammyDress! They have great customer service and awesome deals! I will definitely be shopping there again!
Ordered some things and received a month later after paying nearly $20 for EXPEDITED SHIPPING and I only received half my order cause the other we're on back order and I was told I had to wait three weeks for them to come in not including how long it would take to ship! Got the wrong sizes from them and I could return anything caus their website was not letting upload pictures to send them tags. I asked for refund two weeks ago and have yet receive my money. Never again!
Dear Melissa,
We are so sorry to hear that you have problem with your order.
We are willing to check more details for you just hope that you can tell us your order number. Please rest assured, we will solve it for you to your satisfaction.
The stock statues is changing all the time as we have so many orders every day. We just need time to update the information on the website. Sorry for the inconvenience.
Best Regards
Customer Service
At first when i came across this website i was very skeptical bout ordering with Sammy dress as I had ordered clothing off a similar website and the quality of clothing was so bad... but luckily with Sammy Dress i was pleasantly surprised, now i'm addicted to shopping with Sammy the customer service is good if you have a query and the s points is an added bonus... would definitely recommend to anyone as you wont likely meet people in your town wearing the same clothing with is great
Really good stuff and really good price.
Overall very satisfied with the product and the pricing.
Good website:)
Thumbs up!"
At first I was afraid that my purchase goes wrong, because people always talk about 'scam', but with Sammy went all worry. Those who help with serviciome took every nerve and now I'm happy. I do my shopping without fear and when my purchase arrives home'm happier because it is exactly as I wanted, quality product.
I am absolutely furious with my experience from Sammy Dress. I ordered my items before christmas and it is noW April and I have not received my items. They told me they can not refund my money for my items. This is a scam and an absolute joke. I have never been so irritated from online shopping in my life. DO NOT ORDER FROM SAMMY DRESSS. EVER.
Dear Sarah,
We very much regret that the issue has occurred and are fully committed to resolving it.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Please make sure that you filled the correct shipping address and check with your local post office first.
Regarding your order, hope you can tell us the order number. We are willing to check the details for you.
Best Regards
Customer Service
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Dear Abbey,
We are sorry to hear that you didn't receive your order. But we are sure that there must be misunderstanding between us.
Please check " contact us" on our webstie. And then tell us your order number. We will solve it for you.
Best wishes,
Sammydress.com