This was my first time using this company as my company was looking for some coils. The people I talked to about the product were really knowledgeable and broke down the whole process for me before making a purchase. The process was fast and I was content with the coils we received. I will be using Salvex again in the near future.
Paid Promptly, Received wrong merchandise, Was suppose to send me again the correct ones, never did. Trying to get refunded but no response. Had to pay extra for the warehouse to keep the goods. Horrible Experience. Taking legal action,
DO NOT DEAL WITH THEM
This issue was investigated and resolved. Thank you for your patience.
Deal worked out fine it was good experience dealing with Salvex.
If you do your due diligence on the deals it will be worth it
Thank you for sharing your feedback, Dharmik.
I recently bought a used forklift to use for my business. They advertised the product as is and I got it for a fraction of retail cost so I will be looking to do business with Salvex in the future.
Hello Kevin,
We are happy to hear you had a good experience with Salvex in regards to the forklift. We look forward to your business in the near future.
I wasted a lot of time and a few hundred dollars dealing with Salvex. They listed items and invoiced me for them (US$100,000). Fortunately, I made a few checks before making payment, only to find that the items weren't actually for sale!
Beware, you could lose a very large sum of money dealing with Salvex!
This issue was investigated and resolved. Thank you for your patience.
Do not deal with them. They will take your money and leave you hanging. If you are new then they will tell you that they do 1000 of transactions and 1 or 2 can go sour or they will tell you that those bad review is made by the people who do not know how to do business. I heard all those line. But after put my money in they didn't give my product. All of a sudden every stop responding me. The accounting Lady is very rude. Before taking the money all of them pick my phone first time I called. But After take the money, all of a sudden she was too busy to talk. FYI i think all the good review made them to deiute the bad reviews. Also later on they offer my credit on my account which I don't want.
This issue was investigated and resolved. Thank you for your patience.
I purchased a lot from them and after saying they had reached out to the owner to several times, they finally said they had to cancel the transaction with no response from the owner. I requested a refund and they said a refund would come. Like everyone else, no money has been sent. If you too have been scammed please alert the Houston office of the FBI and then file a complaint with their Internet Crimes Division.
1) Contact the Houston FBI office to register the complaint: *******000
2) File the complaint with their internet crimes division: https://www.ic3.gov/default.aspx
I believe that Salvex is now just committing wire fraud. The FBI will launch an investigation based on both the number of complaints and dollar value so your assistance in bringing these guys to justice is appreciated.
This issue was investigated and resolved. Thank you for your patience.
After several reviews we have gotten our refunds back. Problem resolved, in my opinion it took longer and extreme measures but it happened.
Thanks for your review, glad we were able to clarify that the refund had already been sent to your company within our 30 day refund policy. While Salvex encourages our buyers to arrange for inspections and conduct their own due diligence, sometimes shortages happen. In such cases Salvex will make sure to adjust the price to reflect the quantity purchased. We look forward to assisting you to identify recovered assets for your company's needs on our global marketplace.
This company effectively owes us $3,600.00. Terrible service, an drawn out email with them basically ignoring our request for a refund or blatantly lying. I do not recommend, if I could I would provide a negative star review!
They are very professional. The trader was a consistent communicator. I appreciate that. I have worked with Salvex on many projects
Thank you for your feedback, Camila. Hope to hear from you soon.
Salvex is stealing your money with new modern fashion, they focus on collecting money only, trust reading zero
We value our customers' experiences and are always ready to address any concerns. However, your anonymous review lacks detail, making it difficult for us to verify its authenticity and respond effectively. For a more constructive resolution, we encourage you to contact us directly at sales@salvex.com so that we can address your concerns.
IN DECEMBER 2015 I BOUGHT TWO CHILLERS FOR $10,000 USD, AFTER TWO WEEKS AND EXTRA $5,000 IN FREIGHT AND EXPENSES I LEARN THAT BOTH CHILLERS ARE SCRAP AND NEVER WORKED, SINCE THEN I'M TRYING TO SOLVE THIS WITH SALVEX, INCLUDING JOSE GARCIA, ANA THE ACCOUTING AND CHARLIE THE CEO WITHOUT ANY SUCCESS TO GET MY MONEY BACK!
FOR SURE I WILL BRING THEM TO THE SMALL COURT CLAIMS
This issue was investigated and resolved. Thank you for your patience.
After posting a very clear review that SALVEX is stealing our company money and will never respond, SALVEX reacts on our review that they solved the issue?! THEY NEVER TOOK CONTACT WITH OUR COMPANY AND REFUSE YO HAVE ANY CONTACT AT OUR CALLS OR EMAILS.
THIS CHEATING COMPANY HAS TO BE ABANDONED FROM THE INTERNET
PLEASE DO NOT SEND ANY MONEY TO THIS CRIMINAL ORGANISATION
This case was investigated and the issue was resolved.
In the ordering fase they call you daily very friendly very helpful!
Once you received their invoice for pre payment they call you more than 3 times a day for the payment.
Once you have paid and their seller cannot deliver, and cancelling the delivery they do not answer your calls, emails or you get misty answers.
For weeks they promise you to pay back. Even they check your bank number and make a speed booking blalblablabla. At the end you don not get your money back and the head office in Houston does not respond. They simply take your money. Please do not send any money to this fraudulent company!
The team was very professional, they helped me me with logistics and it all went smoothly. Will work with them again.
Thank you for your feedback, Marcus. Hope to hear from you soon.
We purchased couple Items from them and they never shipped us the items and we already paid them. Don't trust these people. Never pick up there phones if you call
This issue was investigated and resolved. Thank you for your patience.
Through out the process the trader at Salvex in charge of the product stayed in touch and answered questions when I called. If I need to buy more equipment in the future I will go through them.
Chris, we are happy to hear you had a good experience with Salvex. We look forward to your business in the future.
More than once I purchased equipment with Salvex and the deal is always good. The Salvex team always helps and answers all my questions. Great company to work with.
George, thank you for your feedback. We hope to hear from you soon.
We recently bought a crawler crane and we were surprised at how fast and easy the process was. The crane matched what was on the website and arrangements came at no hassle. Will use site again.
Hello Mark,
We here are Salvex are delighted that your purchase went well. We hope the item met your expectations and were provided with the best service. Looking forward to your business in the future.
Great company. They are professional and my deals always goes as expected. I recommend their services.
Samuel, thank you for sharing your experience. Hope to hear from you soon.
I actually sale material all over the world and I decided the post material on salvex site
Hey if truly given us the Run around
They sold our material To a guy and he wire transfer them $6500 they negotiated with us to $3500 we still haven't received our money therefore the client has not received his goods
And we can't get Southwicks to technical folks this is called wire fraud this is not small claims court stuff we won't settle in small claims court we are going to the FBI the state of Texas and the police department
Wish us luck
Stay away from them
Sincerely WWRs Inc
This issue was investigated and resolved. Thank you for your patience.
My company bid on a lot and won the bid. We wired the money to Salvex but found out that the lot we had won was not available. We spoke to the owner of the lot and he said it hadn't been available for some time and that he had told Salvex it was not available and they continued to allow people to bid on it. Salvex admitted that there was an error and told us they would refund our money. We called for 6 months and were told each time that our money was on the way. Since it appeared they were not going to return our money we went after them in small claims court. We filed for the money owed plus court costs. A few weeks after doing this their lawyer contacted us and sent us what they owed. Plus court costs.As long as they owe you less then 10,000 you can file in small claims. If you don't know how go to the Harris county clerk of courts site or call them they will walk you through the process. The cost is just $119. Salvex will be forced to pay or the CEO himself will have to go to court. They are not allowed to send a lawyer to small claims court to represent them.
This issue was investigated and resolved. Thank you for your patience.
Answer: Nicole, thank you for your question. We are a legit company. If you would like to know more about our history and our work, please visit www.aboutsalvex.com.
Answer: Hi Kimberly, thank you for your question. Is very easy to get a hold of our customer service. You just need to talk to our staff and they will assist with anything you need.
Answer: Thank you for your feedback, Paulo. Hope to hear from you soon.
SALVEX has a rating of 1.9 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. SALVEX ranks 520th among Marketplace sites.
Hello Terry,
We are happy to hear you had a good experience with Salvex. We look forward to your business in the future.