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The company presents a professional image; however, customer feedback reveals significant concerns regarding its customer service and return policies. Many customers express dissatisfaction with the lack of accessible information on refunds and difficulty in communication, particularly when seeking support for sizing issues. This has led to a perception of unreliability and frustration among users. While the quality of products is not explicitly criticized, the overall sentiment indicates that potential customers may prefer alternatives that offer better support and clearer return processes. Addressing these service gaps could enhance customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Looks like a professional site, until you dig a little. The refund page has nothing on it. The shoes I bought were way too small, I tried to contact by email using their address but this kept being returned. However they can email YOU if the payment does not go through. I would not bother with this site and just a get a bargain from elsewhere that will accept returns and communicate with you.