Saks Off 5th

I bought Cinzia Rocca jacket for $380.00. I have had them in the past and they are beautiful. I didn't realize that Saks off Fifth was the discount store, and I thought I was getting a great deal.The cheaper jacket does not have the wonderful feel or fit of the higher price coat. I tried the coat on and it fits differently and was too tight. I returned it right away and to my surprise, they sent the coat back to me saying it was too dirty to return. I NEVER wore the coat. I called customer service and they said they would have FE pick it up. We did this three times, including getting a supervisor and have her lie to us as well since no one ever came to pick up the damn coat.
I am writing this to warn everyone not to shop there or be prepared to lose your money.

Such a $#*!ty website... if you want to waste your money go for it... if not stay far away from this website... I ordered a red pump... first day I wore... heel broke. Called customer care... they asked me to return it... returned... it came right back... again called them 4 times... every time they said 'with in 24 to 48 hours they will call or send me email' but every time there is nothing so 5th time they finally said they cannot take back their piece of $#*!... so what will I do with this new broken piece! Their cc is just full of liars... all thieves... I wish I read some reviews before buying... do not make the same mistake as I did... I am telling everyone not to buy from this website they are nothing but liars... I called them from last 45 days just to return a broken shoe... no record nothing... every time you have to call story what happened... but before every call they will tell you story...'Your call may be recorded bla bla bla bla bla...

I love Sorel boots so I decided to order a pair from here while living abroad (UK). It came with a manufacturing defect (leather scrunched together on right foot in which that shoe was so tight and could hardly go on). As I had to pay a lot to ship it here (about 30$), they said if I wanted another pair in the same size that I could get free shipping back but I would have to pay again for the next order (60$ Shipping) and they couldn't refund the shipping costs there regardless. It cost me a lot for them to send me shoes with a defect. It was unfortunate.

Recently purchased about 10 different items totaling close to a $1000.00. They shipped somebody's order to me. I brought it to their attention and I was told they will pick up the wrong items and refund my money in 15 business days. I told them the items were gifts to people for the holidays and I needed the items not a refund, but they basically told me that's all they can do. Their customer service group is based in South Africa and it seems they have not been empowered to address and resolve customers' issues. Very frustrating dealing with them.

Saw their ad on Instagram for deeply discounted shoes. Should have known it was too good to be true. They sent emails with tracking information, etc which said that the shows were "delivered at/in maillbox," however the package never arrived. Tried to contact them, to no avail.the company is in Hong Kong. Email response was automated to say "item was delivered, check with your neighbors." Started a dispute with American Express who thankfully credited my account during the investigation. Stay away from this site. It is definitely a scam.

Purchase a suit. It arrived (after a delay) with no pants and with a security tag affixed to the jacket. It doesn't get much worse than this. One is better off buying from unrated buyers on ebay. They would spend at least 10 seconds checking an order before shipping something like this which Saks apparently won't do.

Off Fifth has some unusual high quality items that are rare finds in the world. They send wrong size, loose orders, and pay no
Human regard to their customers. Showing the fabulous merchandise is a complete sharade, and it's not entertaining'

I've placed 2 orders with Saks off 5th. The first one was okay. The 2nd order was placed in Oct 2017. The pants of a suit were missing from the 2nd order and I've been following up with their customer service for 3 months. Every time I'm told the same story that they are still investigating. Not sure why it takes so long to investigate as this is not exactly a serial murder. Suffice to say I'll never order from them again. Can't wait for Amazon to get into the high end clothing business and destroy them.

Unless you want to load your money out at 0% interest and wait at least a month to get paid back either don't order a thing from them online or make sure for certain that whatever it is you are buying will NOT need to be returned. These people have sent me the wrong items/sizes several times and made me wait over a month to get my money back. It's insane how incompetent and careless these big corps can be with their customers. They simply give 0 fcks. Bottom line. I'm not even sure how what they do is legal considering they're basically taking your money and making wait so long to get it back after their own mistakes. I'll NEVER purchase from their online shop again.

I spent two hours ordering my valentino studded bag in black i did all the right things gave my visa card info offered my security code which was refused... did not receive my coveted bag for ten days when i called they said oh it was cancelled because i did not give them my security number... also never received confirmation on the original order... now the bag is sold out after another two hours of discussing my problem agreed to buy the bag in another color and then HE HUNG UP... well professional is not key with saks off fifth... do not shop here it will only aggrevate the heck out of you.
Susan s brooklyn new york

Item not packaged for transport so of course was shattered upon arrival. According to the automated information, I will be charged $9,95 for a replacement or refund. If the product had been properly packaged, there would be no reason for a return. I have now paid for a totally useless product, have to go through the inconvenience of packaging the item, going to the post office, paying postage, and can not even speak to anyone in the United States. Saks is certainly not what it used to be!

I returned an item for $400 on 2/16/17. Fed Ex confirms that it was received by Saks on 3/2/17. I still have not received a refund. I have called numerous times and been placed on endless hold. Speaking to a supervisor does not help. I have returned 2 other items to other vendors on or after 2/16. These items were refunded promptly. I will not order from Saks Off 5th again!

Intro: Charged for shipping although shipping was Supposed to be free.
Call the customer service, was hung up on first time after 20 minutes, 2nd call Erin (she introduced herself) ID ******* was unhelpful and not understanding (although multiple times their catchphrase "I do apologize, and I understand"). Rep told me they can't remove the shipping charge and can't provide any incentive. Upon requesting a supervisor was told a 10% off my next order, meaning I have to spend another 100$ with them... Kept on requesting a supervisor for 20 minutes only to be told "All are busy, how about 20%".
Horrible customer service, would not recommend, dishonest

I ordered a Balenciaga hourglass croc bag online, a FAKE bag was delivered to me, I immediately went to their closest store, I was told to call customer service and that return can not be processed in store, after 20 minutes on the phone and pictures of the Fake bag emailed to them, I was given a prepaid shipping label to return the bag and says to except refund in 15 business days. Two weeks later I received the same bag in the mail saying the bag can't to be refunded because they didn't sell it to me. SCAMMERS!

I was visiting from Europe and was looking for a dress for my bro's wedding. The customer service are horrible. They were following us while we were looking around, talked about us etc. When I was asking about "Whats the issue"? They did not even say anything. And then still followed us. lol. I gave them a good excercise dont worry :)) )
You cant walk in a store with a backpack as a tourist?
You are sooo racist! Never ever.
I dont recommend this store for anyone. The company should have work better who they are hiring. And yes, the "MANAGER" too. Same behavior... Disgusting! Horrible service!
Dont be surprise if you cant sell your products ;)