Saks Off 5th

Charged my credit card twice and ignoring me now sent many massages asking them the reason and to return the money but no response at all real scammer and I haven't seen the products at all.

I bought a Valentino bag in June with 3 months the bag chain strap turned colour and started knotting. I take it back the store manager said they are unable to resell the bag, I said you sold me a defective product and you won't replace to fix the item she then supposedly went to her GM Mr. Guzman who upheld her decision. I was told to go to Valentino. I wrote to Saks and was told sorry for your troubles here's 15% off your next purchase. THERE WILL NOT BE A NEXT PURCHASE.

I ordered twice from Saksoff5th.com, and here is my experience:
1. They delivered damaged, defect products, the so-called up to 80% off items;
2. When I returned them using the return labels they provided, the information was not correct in the FedEx system, so the package was going nowhere, I had to call FedEx numerous times to provide the shipping address for Saks Returns to eventually ship the package to them, lots of frustrations;
3. After they received the package, it took them 11 days to issue a refund;
4. Even though I called at the time of return and told them the product is damaged and they promised me a free return, still I was charged 9.50$ for the shipping fee for the return;
5. When some Items in the same order was cancelled, but they never told me through email or online status update, I kept waiting until I called them and ask them. The service is so lousy and system is so poor that it makes customers feel they are dealing with a third world country store.

DO NOT go to Saksoff5th.com, you will experience the same thing!

Please do not shop with this pos company I was under the impression I was buying from a legitimate Saks ave store the products are total garbage this Chinesse company should be completely out of business quality is garbage not even real material total thieves you can't even return the items frustrated and angry make you believe you're buying good quality expensive and it's garbage POS

I order a pair of valentino sneakers they send me a totally Different shoes not even my size or my style, I called customer services they told me I have to return the item and after they received they will place another other for my sneakers, that's crazy is not my fault that the item shipped was wrong I should get my sneakers that I paid now I have to wait god knows for how many day but the time The order is placed again this shoes will be out of stock I'm very disappointed

Purchased a mother/daughter Alor gold bracelets ($200 a piece) for Christmas gifts from your online services on 12/15/2019. On 12/21/2019 package was delivered with only one bracelet. I called your customer service number immediately and was transferred to your call center. I reported the issue and was told I would have to wait 10-14 business day to get a refund. I was told they didn't have any more of that type of bracelet in stock. I checked actual stores and they didn't have any identical bracelet either. I eventually went back online to Saks Fifth and purchased two different ones at a higher price. I was more mad that they had made a mistake right before Christmas, then worrying about the refund of the non delivered one. After Christmas having received no emails or calls to ask me about the missing bracelet I kept calling to find out the status of what was going on with their "investigation" with no real answer. Today I received a call from the call center telling me they checked with fed ex and with their distribution center and their investigation concluded it was shipped and they were denying me a refund. They never called me or asked to send a picture of the shipping envelope with clearly shows the indentation of only one box. So people in your warehouse are above mistakes or theft? This has to be the worst experience of online purchase.
As I purchased using #paypal and I have made a claim. I spent over $1100 with Saks this year and usually spend about 500-700 a year for the last few years. Never will I shop with you again.

Purchased 2 items. 1 was received correctly the other was shipped in the wrong color. Contacted Saks off 5th customer service. They did give me a RA to send the incorrect back but would not ship the correct one at no charge for shipping. I was fine with paying for the the additional items until I received credit, just did not want to pay shipping again. In order to expedite, I took the hit and ordered again and paid shipping to have on time. Shipped wrong color again. Contact customer service... again. Ask to have RA and shipping credited. Shipping credit denied... WTF? They ship the wrong item twice and I am denied shipping credit. Fast forward, it is 12/21/2021 and I returned these items end of November early December. Still have not received credit on either return and I am hoping they do not charge me back for the shipping since it was their fault. Called them yesterday... agent sent an email to return facility. Wow... great job Saks off 5th. Will never do business with them again... ever.

I order last Sept. 3 They cancelled my order after 3-4weeks and never refunded waiting until now. Customer service didnt replied my emails. Horrible experience.

I have made a few sizable purchases from Saks Off 5th (SO5) over the last 3 months. I have to say they have been the worst online experience I have EVER had and I purchase online very frequently. Not only is the site terrible and buggy and most things you add to your basket are actually not available when you go to checkout (lost 10 out of 16 items basket) and could not use my account to check out. Had to spend 2 hours on phone with SO5 support and only solution was to check out as "Guest". I gave SO5 benefit of doubt again and placed an order Jan 19. I NEVER received an invoice or confirmation of the order nor a single communication in regards to shipping/tracking. I have had my credit card charged and after 3 weeks received 5 of 17 items purchased! Terrible! I had to call and request a copy of the original order confirmation and an update on shipping status/tracking and again NOTHING! After calling I have sent two follow up emails... again no response. SO5 is supposed to be a premier retailer... receiving confirmation of your order and shipping status is table steaks for being an online retailer... SO5 cannot even do this well! This is by far the most frustrating company I have ever dealt with online

I ordered 4 items from Saksoff. Two of the items were delivered as scheduled. I received a message that the other two items had been delivered, but they were not.
Sent a message to the carrier (Pandion). They apologized for loosing the parcel and directed me to the Saksoff website to get a refund. Reported the missing shipment to Scksoff via the website two times. No response. Finally called the company. The agent gave me a claim# and said the refund would happen 7 to 10 days. Checked bank account statement after 14 days. No refund. Called Saksoff. Refund request denied due to elapsed time. Called bank and requested a chargeback. Waiting for a response from bank.

Saks Off 5th gives new meaning to a 2 for 1 sale. I ordered two shirts and they billed me for two shirts but I received only oneon July 7. I let Saks OFF 5th know using their website about the missing shirt within two hours of receiving the package. I also called and after waiting nearly an hour on hold told a CSR I had received only one shirt and gave them the case number generated by by online complaint (made while on hold). I asked that the missing shirt be sent to me. I was told they had to investigate. Both via email and on the phone I was told I would be contacted within 48 hours. It's now 11 DAYS and Saks OFF 5th has still not responded. I called again today and was told the investigation takes 10 - 14 Business days. I am not sure what they are investigating but the Philippines call center just apologizes. Apparently the only customer service is that useless Philippines call center. I only wish I had read reviews of Saks OFF 5th before placing my first order with them. Shop elsewhere!

I placed an order with Saks in late July. They attempted a delivery but were unable to find my apartment stating that I had given an incorrect address. I triple checked my address and it is correct. I expressed this to them and they told me once they received the package from the delivery company I would receive my refund within 30 business days (which seems like a long time). I waited the 30 business days then sent another e-mail having still not received my refund. I was told by them that I still needed to wait 10-14 business days. I waited again and then sent a follow up e-mail requesting my refund. They responded saying that as of September 25th the parcel was still in transit back to the facility and after they receive it I would have to wait another 10-14 business days. I do not understand why it should take over 2 months to receive a refund when my package was not delivered because their courier service was unable to find my apartment even when given the correct address. Horrendous customer service - do not shop from this store.

DO NOT I REPEAT DO NOT OR FROM THE ONLINE STOR! I ordered from them and the robbed me for my money! I ordered a Louis Vuitton bag and when I received it, it was an old dirty damaged purse. I tried to return it and they sent it back to me so I returned it again! And they sent it back AGAIN! They refused to refund me my money! Don't ever order anything from these people! I feel like a bunch or people should get together and file a civil lawsuit against these people! I work hard for my money and this is so unfair. I have never had anyone refuse a return. I WILL NEVER ORDER ANYTHING FROM HERE AGAIN!

Purchased a denim jacket, size 7/8 and received a huge coat that came to my knees, a foot of sleeve beyond the length of my arm and a 26" armpit. I had no choice but to request a return and pay $9.99 to ship it back. I folded the coat, placed it back inside the plastic bag, boxed it and shipped it back. 22 days lapsed since the item was returned and I heard nothing. The 23rd day the box was handed to me by FedEx - the jacket was refused by Saks saying it had been worn, was missing tags and in unsaleable condition. The item is brand new, with tags attached - in the same condition as received. If they consider it unsaleable then they're shipping it to customers in that condition. My first issue is the mis-representation of size. That was not a size 7/8 more like a 22. My second issue is the returns department employees who are trained to refuse all merchandise. This kind of treatment is inexcusable and an insult to honest customers returning unworn merchandise in good faith. I lost $98, was treated like trash and I'm stuck with a tent of a coat that no one I know can wear. It's disgusting to learn just how many people have had the same experience. A company like this should be shuttered for good. I've already told 28 people not to shop there - that's in one day. Just think how many more I will inform in the next month. If you're smart you won't shop there.

I bought a purse from them, I liked the purse but 30 days later the latch fell apart. They wont take it back.
They say it it used. A purse should last for a few years. NOT a few days.