Saks Off 5th Reviews 487

I would definitely not buy from this company. I purchased one item and they charged my card three times with a total of about $700 when I called them to reverse the charges they had no record of it and basically told me to defer to my bank. I will inevitably get the money back however this is SO inconvenient and completely egregious behavior.

I ordered a coat from off Saks on 10-19-23 the coat was mailed to the wrong address an entire different state. I filed a claim they denied my claim even though it was no fault of mine. I just called my bank and they will retrieve my funds.

I am a fan of Saks Off Fifth but they have lost my packages, sent the wrong things, and taken forever for refunds but my complaint is their website. The prices change minute to minute, and I have been trying to submit an order for a week to no avail. The prices keep reverting to FULL RETAIL and I have to refresh to get the real prices, and then it won't accept a current code. It's so frustrating and unprofessional.

Purchase a half a carat tennis bracelet website said the brace it was estimated at 1,1900… but when I receive the bracelet, the original price takes at $475. Bracelet was on sale for 387. This was not a 70% savings. They are doing a false advertisement from the website to the actual price that's on the bracelet buyers beware.

I purchased some Valentino shoes for almost $500, they are still being sold at the regular saks for almost double so it seemed like a great deal. I bought the shoe for a special event so i did not fully examine them until only roughly 2 weeks after the 30 day return policy. I took pictures, screenshots and sent them all in to the email they provided, hoping an exception can be made. On top of this, I went back to look at the posting and you can actually see the damage in the pictured item! It's just not very visible until you put your hand or sock in, then you see the HUGE hole. This means theyre knowingly selling this. I waited for almost a week to hear back from the "return department" and they finally respond saying no refund will be offered but we can give you 15% off a different item. Horrible. They knowingly sell damaged and used merchandise! I think it's all factory rejects personally, and according to statistics, only 12% is actually merchandise from the real Saks. I've disputed this thievery. They do have real items but chances are it's damaged or not suitable to be sold in the real saks.

This worse company I ve ever bought from I bought a vercase belt for my son it was on sale for 242.42 when it arrived had a price tag on it for 124. Dollars I saw that said Iam sending back I mailed back they said 7to10 days for refund It's been a month I am still waiting for my refund they are impossible to get a hold of I was suppose to have free shipping another lie this company is owned by a jerk dentist that's corput and just trying to hustle poor souls I can't recommend this company at all their practices are deplorable

I recently purchased a cross and received an empty box. After calling to notify them several times, they advised me that there is nothing that can be done. They just charged for it and I only received a empty box. I am completety disappointed. They are bunch of scammers. Customers service is terrible. Out of all things to not receive, a cross. Shame on Saks Off 5th. They are not doing anything about it.

These idiots sent me two right shoes and won't give me my refund. They sent me a return label then 10 minutes later decided against it. I need help!

I ordered the expedited delivery of a FURLA bag through this site. Not only was the delivery delayed and I had to wait until my next visit to Mexico to pick up this backpack. But this is not the original. It's a fake copy! Look at the photo and tell me, Furla makes bags with such a back and handles?Never order from them! A backpack that was sold for $170 cost us $400 with shipping! Scammers! They took money from my card twice with some different amounts! There is very little chance that I will receive a refund if I send this backpack back, as there are many negative reviews in such cases too. Don't make my mistake and read about the company carefully before ordering.

I ordered 5 items and 3 were missing from the package. Box was sealed when it arrived. Looks like the warehouse didn't put them in the box. I called customer service which said they needed 15 days to investigate and would e-mail me. They never did. On Day 16, I called again and the customer service agent said my request for a refund was denied because they had proof from the carrier the box was delivered. I never said it wasn't. Problem was part of the order was MISSING from inside of the box. Agent said I would have to give them proof the items were not inside. How ridiculous! How can I prove that something wasn't there! In the end I had to file a dispute with my credit card company to get my money back.

I purchased a and $11,000 men's Cuban Link necklace that turned out to be worthless! Buyer beware!

Saw their ad on Instagram for deeply discounted shoes. Should have known it was too good to be true. They sent emails with tracking information, etc which said that the shows were "delivered at/in maillbox," however the package never arrived. Tried to contact them, to no avail.the company is in Hong Kong. Email response was automated to say "item was delivered, check with your neighbors." Started a dispute with American Express who thankfully credited my account during the investigation. Stay away from this site. It is definitely a scam.

On August 18th I submitted an order and paid for expedited shipping. My order was to be delivered on August 23rd. After calling customer service twice there is no resolution. They don't know where the package is, refusing to refund the shipping charge for 10 days. They are starting an "investigation" however that will take 5 to 10 days at least. Neither customer service associate or supervisor cared about my frustration. I will never order from Saks 5th Avenue or Off 5th Avenue again.

Not good costumer service. Tried to return sandal that were damaged and I just recently purchased slides and they would not let me return them.

I bought a few items totaling $105 dollars. I received an email indicating the item had been delivered. The item was not delivered and certainly not stolen (i work from home and live in a safe suburb). Called customer service and they were incredibly unhelpful. I not only did not receive the items but saks refused to refund me. They used a carrier that I have never heard of and tried to tell me that I needed to contact them or the police (as if the item had been delivered but stolen) to figure this out. After many calls and even speaking to management they essentially stole money from me and didn't even try to reach a solution. Don't bother ordering or buying from this company. Go with a company that cares about the customers that support them. I will never purchase something from them again.

I placed an order for a pair of shoes $400+. After ten (10) days I still have not received my order.

I bought a belt and tracking info said it was deliver by USPS and they left it in the garage, I never got it, this is a business with no garage. I purchased another belt because I really wanted it and i got it. When contacting Saks off for the first belt that I never got they said that USPS said it was deliver and that they can't honor the claim, I followed up with an email and two more calls to saks off, but couldn't resolve anything. I don't think is faire that I had to paid for the first belt that I never got with no refund. I definitely wont buy from saks off again. Horrible the way they do business.

I have been a customer of Saks for years. I ordered something their shipping service never brought the package to my address. The delivery person left a picture that was not my address and their customer service said that they can't do anything. I work in a building with security. If it was delivered I would have gotten it. NEVER ORDER FROM THEM. This is not the 1st time but this will be the last time I purchase anything from that company.

I was visiting from Europe and was looking for a dress for my bro's wedding. The customer service are horrible. They were following us while we were looking around, talked about us etc. When I was asking about "Whats the issue"? They did not even say anything. And then still followed us. lol. I gave them a good excercise dont worry :)) )
You cant walk in a store with a backpack as a tourist?
You are sooo racist! Never ever.
I dont recommend this store for anyone. The company should have work better who they are hiring. And yes, the "MANAGER" too. Same behavior... Disgusting! Horrible service!
Dont be surprise if you cant sell your products ;)