Saffire Blue

This company is ripping Canadians off. It is not a real company. DO NOT GIVE THEM YOUR MONEY. They do not have the product, they will not ship your order, they will not refund you. We placed an order almost a month ago, and still have not received it. Talking to "Customer service" is useless. They will not REFUND Your money even if they don't have the product and they haven't shipped it. They have a "no refund" policy which is ILLEGAL when you aren't shipping orders.

The Better Business Bureau has an alert out about them, and I highly recommend filing a complaint with the Competition Bureau of Canada which we will be doing as well.

Wow. Sure wish I would have read the reviews before attempting to make a purchase at this store.

I tried to make a purchase with this store & have had a god awful experience. I filled my cart, checked out their return policy, it says you can cancel your order, but you're subject to a 20% fee. Ok, not great, but sure. I liked their prices & free shipping over 300. So I went to check out, entered my visa debit card number & it went to a screen that said "order pending, payment required" and provided me a link to send them an e transfer or to call in with a credit card number. I had no desire to do either, so I abandoned my cart. I then went & placed the exact same order with a different supplier, checked out & my order is on the way. So yesterday (3 days later) at 3:40 I get an email saying they received my order. Umm hold up, I didn't send you money via e transfer, I didn't call in with my credit card & I didn't get a confirmation screen or email (on the 4th). As far as I was concerned my order wasn't received. Nope, apparently that's not the case. I replied to the email within 40 minutes & asked for them to cancel my order before it even shipped. They will not. Apparently there was some pop up that I didn't get, that says due to covid all sales are final. I never received a confirmation screen, email or this pop up. So of course I initiated a chargeback and told them to keep the items until it's resolved. They said NOPE! & now it's on the way. I told them I would return to sender and they then emailed me & said that I would be charged shipping & a 20% fee and receive store credit for refusing the order. But wait. I thought all sales were final? This whole experience has been nothing but confusion and contradiction. This is the most backwards, bogus company I have ever come across. On their site they say they are all about the customers. That couldn't be further from the truth. They are so sketchy. Stay away.

Oh, and I should also mention that with taxes & shipping for my apparent order came to $298.

Update: I just received the order I don't want. (It will be sitting here unopened until after the chargeback dispute has been completed. At which time they can send me a return label and I will be sending it back.) It is short a bunch of items according to the email I received that automatically went to the junk folder. (Even hotmail knows.) They did send me a partial "refund" (although i'm not sure if its a store credit or not. If it is. It will sit there for eternity) but didn't let me know the order was short until now. How can they list items that are out of stock as available on their website & not have the decency to tell you, so you could maybe get those items from a different supplier? Just one more thing that makes it obvious that this company could care less about their customers. Everything they do is convoluted and set up to make things hard for everyone.

Update 2:
That was a very passive aggressive response from a supposed business owner. Let me respond in kind. I am going to go ahead & say that judging by the terrible reviews you have regarding many aspects of your business on every platform under the sun, including the better business bureau, that you in fact have no idea what is "likely" or "unlikely" in regards to your website, policies or customer service. You are constantly changing the story, making things up & misrepresenting what happened.

What I said was, is that I didn't receive an order confirmation email when I supposedly placed the order. (on the 4th) I did receive one on the 7th which is when I replied & requested that you cancel my order.

I did not receive a pop up regarding covid info. Nor is it listed ANYWHERE on your policy page. Would it matter if it was though? You have changed your stance on your own policies multiple times.

You don't offer refunds? Other then when you falsely sell items that are out of stock on your website.

You don't cancel orders? Other then when a shipment is refused.

You are good at driving people away from your business though. I'll give you that.
1
Response from the owner3 hours ago
Sean,
"Accidentally and unknowingly" placing an order is quite unlikely as when trying to place the order, there are literally 4 different steps to go through before the order is placed. One including a mandatory box with the terms and conditions that has to be selected before the order is processed. You had went through each of these steps before wanting to "abandon" the order.

There is never a screen that says "order pending, payment required", you would however have a notice stating the order remains "on hold" until the accounting department processes the payment.

The payment was processed on February 4th and put into fulfillment on February 7th and shipped on February 8th.
Your email correspondence was you asking the order to be cancelled. A customer service representative had stated there are currently no cancellations as stated on the website. She had shown you screen shots of where it states this. In your email correspondence you stated, you did not receive a copy of the invoice however, in the one screenshot you sent, it showed you were responding to the order confirmation.

Your 3 items you did not received have been refunded back to your credit card and should be showing there in 3-5 business days(this is the typical processing time for credit card processors)

They have changed their address now to Brampton but still the same crap others have complained about.

****WARNING*****
READ THEIR POLICIES.
They will NOT refund you, they ONLY offer store credit!
AND will charge you a 20% restocking fee! Even if they never shipped your items.
Don't wait for a refund, start a 'charge back' with your credit card company.
My story below...
*****

December 4th, 2023
Placed my first/only order with this company. (Around $400)

December 12th, 2023
Received an email that I had selected free shipping when I wasn't supposed to.
I owed them $64! In shipping due to "bulk items"!?!
Nowhere in item descriptions or shipping information does it describe what a bulk item is, only that it's not included in free shipping.

December 13th, 2023
I called DEC 13TH, as soon as I saw the email. They did not answer so I left a detailed message with my name, number and email address and asked them to cancel my order right away if they were sticking with the $64 shipping price.
No-one returned my call, I assumed the order had been canceled.

January 3rd,2024

Saffire Blue emailed me again, no acknowledgement of my phone call, and they tell me I have to pay the shipping fee which is only valid for 5 days.

January 5th, 2024
They emailed again to say I needed to pay the shipping fee immediately and that they will no longer honor the price of the coconut oil I had purchased, boosting the price from $90 to more than $150!

I returned an email stating the shipping fee is ridiculous and asked them to cancel my order and refund my credit card immediately.

They refused to refund my card! Told me to read the website policy page.
They told me I had to accept 'store credit' and that they would be keeping a 20% of my order that was never shipped as a "restocking fee"!
I offered multiple opportunities via emails to refund my card, they refused every time.
I was forced to do a charge back with my credit card company.
That was finalized in mid February, I won the case.

I ordered soap-making and hand-cream making supplies. Every thing came, just as described, and pretty quickly, too. The shipping fees were fair. All in all, a great shopping experience.