SafeLinkWireless

My mother is on disability and thought about getting a phone so these people assured her a thousand times, a thousand ways it would in no way effect anything about her bills going on. What a lie. Now her internet is canceled because they failed to say that as government programs you must choose one or the other.

I qualified and got a sim card from them. I intended to keep my phone and phone number. I have been through hell for the past 5 days, after talking to about half the population of India, and countless hours I have no data and no phone service. Do not use this company, you will regret it!

Stay away from Safelink. Customer service does not exist. Finally got ahold of live person. Wanted to know what numbers i call frequently as a security question. Asked to speak to a Supervisor then she hung up. I was recently scammed out of $500

Safelink wireless is total garbage with customers service and phone service I was on lifeline with them for not even a month before they canceled my service without an explanation. Be aware people. I'm happy with the provider I have now is so much better all around. If it gave me the option safelink wouldn't get a star.

Customer services center is located in the Philippines. You can tell they are strictly going by the script. No matter how many times you explain to them for you to transfer to another department since you've already spoken to them that handled the issue since CS couldn't, still CSR will not transfer and tries to fix the issue and waste 30min of your time again. Language barrier was my first concern but their lack of comprehension and explanation that i've already been speaking to another department and wanted to immediate transfer so we don't waste time they still won't comply insisting they can fix the issue. Customer service is their weakness and i'm not against outsourcing employment in foreign countries but atleast let them know their role and they need to freshen up with their english comprehension.

Signed up with them about 4 months ago. First phone broke the replaced. It with no problem. Last week got an email from TracFone telling me that my phone bill was past due. Now keep in mind I am a Lifeline customer. Tried to explain that to them and they transferred me right over to them. Keep in mind I had no idea they were one and the same. Lady assured my service was fine and would t be having any problems. Today my phone was disconnected. CSR who is also a manager said that everyone had to get recertification done. I called bull$#*! and asked to talk to his manager. Told me he had no way to get ahold of him. So after 30 minutes of me demanding answers and him reading from a script in very broken English, I gave up and paid a months fees so I would have a phone. It would help to have call centers in the states instead of India or Bangladesh. I know for a fact his name wasn't Louis! Long story short, use a different service, the people couldn't keep their lies straight.

I have been trying to help an 82 yr old disabled vet get a phone he can depend on. He qualified for lifeline since he is disabled and Safe Link was recommended, i am sure now that all of the positive reviews i was reading were bots, this is absolutely disgusting, I started in September of 2024 to get a sim sent to him so he could keep the phone he had, after never receiving a sim 4 different times they said they sent it, I had a friend at the Post Office look up the tracking # for me and they never shipped any of them, 6 weeks of wasted time and hours and hours on the phone with them. I finally opted to get a new phone and Safe Link Customer service told me to make sure it was a track phone,?, so i did and finally at the end of November of 2024 he had a working phone. Now January 4,2025 the phone wont make calls or Txt and I can not ever get into the account because they claim the phone he has been using for a month is not the right phone number and they can not verify his account #$*&#*!

Ordered a phone 2-3-23 been jerked around every since. Called 25 times each time they got it fixed. Sent 2 tracking num8and neither one works. Poor customer service all the way around. Just straight up liars. Still no phone.

I called to transfer my old number to a replacement phone and was told that I could not authenticate the account, because they could not verify the email on file or the recent numbers attached the account. It appears that these are scammers gathering information from people who are vulnerable. I'm going to contact the media and the better business bureau in order to report them. People need to be cautious with these scam programs.

I applied on 11/21/2022 suppose to wait 7-10 days for service well it's now 12/13/2022 no service called many times with many dropped calls to get people telling me they don't know what is going on some barely speak English. They just 100% SUCK in the customer service department!

I have been trying to get my service disconnected for almost 6 months now. When I log onto the site it says my account has been cancelled, however the phone service very much remains active. My ex stole the phone from me and everytime they say it's been cancelled for some reason they continue to send the phone some text with a code and all he has to do is call them with that pin and the service stays on! This has happened 3 or 4 times. I just want the service out of my name! Let him keep it but get it out if my name!

If you enjoy being aggravated purchase a plan from these losers, can't understand a thing these foreigners say they don't even make an attempt to help, instead they get aggravated because of their lack of education and hang up on you after a half hour of waiting

Buyer beware. This company fraudulently signed me up for the EBB discount and took 3 months of discount benefit that could have been used with my regular service provider. Their customer service was terrible. The majority of the time the reps could not be heard when I got someone on the phone. And the fact they signed me up for the EBB discount through them without my knowledge is deplorable.