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The company generally enjoys a positive reputation for its product quality, with many customers appreciating the variety and reliability of the tint and vinyl options. Quick shipping and effective communication are frequently highlighted as strengths. However, concerns arise regarding customer service, particularly in handling returns and installation issues, with some customers feeling unsupported or dissatisfied with shipping costs and delays. Overall, while the company has a solid foundation of loyal customers, addressing the highlighted service shortcomings could enhance customer satisfaction and retention.
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Received our order fast, but unfortunately it was the wrong color so we contacted customer service and they are sending the correct color. Great customer service!
Was surprised I got my order with bad BBB reviews and rating, The problem is their is no other contact with this company other than the chat on website,,,,not sure if this is the R Vinyl I know from the past, that was at all the sign trade shows and Expos. But I got my order with in about a week and it was correct.
As advertised products. Easy customer service and fast shipping. Will continue to use them for my tint needs.
Billionheirs Inc. Thanks you (billionheirsinc.com). Do you support minority owned businesses and or returning citizens
I received the worst customer support from Collet M. He is a non professional person. This is my last time buying from them. I will write my experience in Reddit and other social platforms. People should be aware of this
Ever since I saw the 3M 1080 Gloss/ Satin Flip Ghost Pearl, I knew I wanted to wrap my Genesis Coupe with it. I ordered 5ft x 1ft of the 2080 Satin (since 1080 got discontinued, for valid reasons lol.) to test the wrap and to practice. Wrapped my fuel door with ease and it looks better than I could've imagined. Super high quality vinyl and tools. I can't wait to buy more!
From ordering, to handling, to shipping and the final product. It was easy and met my expectations. Ended up coming just in time for a project I needed to complete.
Very dissatisfied with the service since I ordered it on April 2 and it appeared that it would be delivered on April 6 and today is April 8 and I still have not received anything despite having paid an extra insurance cost in case of loss and even then I received an email where they asked me to check if I had already received my order or not yet and I checked no to ask about my order and they only sent me my tracking number again
Always had luck with Rvinyl, however this time it wasn't top notch like I recall. Now this put be due to the fact that it is on a 1982 truck, bit I had to cut over a.25 off each window that was too wide.
Your web site was easy to use and finding what I was looking for was easy.
Standard ship time and quality product that was easy to work.
I ordered samples for a new project. Website does not reflect what they sell since a got a refund after ordering because they do not stock some items I ordered. I received the samples and half do not have any reference numbers to order if I wanted that specific color.
Anyone can make up a website and take your money. This happened to me. Beware!
Placed an order and items that were listed as shipped were not. Contacted customer service via email and problem was resolved. Would have much rather been able to speak to someone rather then rely on back and forth emails. For that reason I gave 4 out of 5 stars
The vinyl doesn't work on the mini Coopers headlight because they are curved. Can't use them.
Ordered for my Mercedes. When arrived after what felt like years has product professionally installed and ended up being to short all the way around for tail lights. After install products where used for installation film peeled within 12 hours.
Fast shipping and good service. Unfortunately the color wasnt a match to what I was trying to do so I went another route but thats my choice not the companies fault.
Answer: I shopped with the company for over a decade before this issue. I would not have said so in the past, but recent online reviews suggest that the company is knowingly sending damaged products out.
Answer: I say find someplace local you can go to. Don't purchase vinyl on line seeing its going to be difficult to return if you need to. They will say anything to prevent from paying you.
Answer: They don't have a working number to talk to anyone. Just email address to talk to people who give you the run around. After sending pictures of the 2 vehicles they still sent me the wrong product 2 times. Then refused to return my money.
Restyle your car, truck or SUV with our custom dash kits, window tint and caliper covers. Tune your ride with headlight and taillight tint covers. Shield it from road rash with paint protection kits and wheel bands. Shop through our wide variety of int...