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The company generally enjoys a positive reputation for its product quality, with many customers appreciating the variety and reliability of the tint and vinyl options. Quick shipping and effective communication are frequently highlighted as strengths. However, concerns arise regarding customer service, particularly in handling returns and installation issues, with some customers feeling unsupported or dissatisfied with shipping costs and delays. Overall, while the company has a solid foundation of loyal customers, addressing the highlighted service shortcomings could enhance customer satisfaction and retention.
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Recently, I ordered a small order of window tint and some vinyl wrap samples. The samples came quickly through the USPS. The tint however, is delayed in shipment. Apparently, someone at Rvinyl noticed and reached out to me. They asked for confirmation on my order status. Asking if I didn't receive the order, to promptly reply. So I did, stating my order has not been received. I was surprised by the early concern over my order being delayed or even lost in shipment. The reply from Rvinyl was unexpected. I was told to wait another two weeks for the USPS to deliver. Which is fine with me but then why reach out to me with such concern? Well, I'm sure eventually I will receive my order.
I ordered and installed the R-Shield film primarily to protect some very expensive, custom aftermarket headlights from UV light and general damage. Two years, hundreds of car washings, and thousands of miles of highway night driving later they still look great!
Any merchant sending me SIXTEEN identical messages in one day should not expect further business from me!
Took over a week to receive, but product was worth the wait. Great products.
Sent the wrong color and followed up by sending the correct color ordered. Customer service was efficient and timely.
Fast shipping! No other comments. Color availability and matching.
The color was right and it seemed like the packaging quality was good, however, when opening up the vinyl it was bent pretty bad an had noticeable damage. I was able to heat some of it out but the rest I just had to live with.
I ordered the reflective black. It was nice that it was shipped in a box and taped well. Product was in perfect condition when I received it.
No instructions to help identified profile pieces to install. Copied off internet what I could find Thank you very much.
Products look good, we will see how they apply. Great selection
Received tools and vinyl product look great, apply great. Very easy to mold to multiple angles and looks great, even with me being rusty at applying vinyl.
This newer vinyl is so much better
Will upload pics
Great website, great agents, everything about it was great
Easy to understand great product. Fast shipping and best product I've seen.
Easy to order, quick delivery, great product. Will wrap more vehicles following this experience.
Would be nice to see examples of colors online. Samples arrived timely. Good quality vinyl.
Easy navigating and ordering on web site
Quality product. Just what I was looking for
Disappointed, wrong description for item I ordered and had to discard said item.
Terrible and didnt work when trying to shrink. I ordered film from a 2008 corvette and the film showed up 2 days late
Answer: I shopped with the company for over a decade before this issue. I would not have said so in the past, but recent online reviews suggest that the company is knowingly sending damaged products out.
Answer: I say find someplace local you can go to. Don't purchase vinyl on line seeing its going to be difficult to return if you need to. They will say anything to prevent from paying you.
Answer: They don't have a working number to talk to anyone. Just email address to talk to people who give you the run around. After sending pictures of the 2 vehicles they still sent me the wrong product 2 times. Then refused to return my money.
Restyle your car, truck or SUV with our custom dash kits, window tint and caliper covers. Tune your ride with headlight and taillight tint covers. Shield it from road rash with paint protection kits and wheel bands. Shop through our wide variety of int...