Overview
RushMyPassport has a rating of 4.4 stars from 5,119 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.
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I could not believe how detailed and easy the process was. Everything flowed smoothly and my passport made its way to me as promised. Even the post office where I had my picture taken commented on how organized the process was. The status emails was the best part because I never had to place a follow up call to rushmypassport.com, they were on top of it all the way to the delivery. Thank You!
Maria Cespedes helped us with such kindness and patience. She went beyond the call of duty to help us. We had a very complicated situation with overseas births and expired passports,etc. She walked us through everything explaining and encouraging. We all loved her. We are very grateful for your service! I talked with a few other people too in the process and every one of them was great! Thank you!
I have used your expedited passport service before and was very happy again this time! Alvin Tomattis guided me through the process in a very helpful and friendly way and my new passport arrived a week ahead of when it was scheduled to arrive. Thank you for a great experience!
James Rosier was a great help. I called to gain a better understanding of what was needed and ensure my package was complete before I sent it out. Not only did he answer my questions, but he also gave me some tips to avoid any "issues" or slowdowns in processing.
I had never used your company before. I did not fully understand all of the procedures. Therefore I made several calls. One person I spoke with seem to think I should know everything he knew. I was not happy with him at all. Kyle Stewart was the next person I talked to. He was very kind and understanding; answered all of my questions in a very helpful and confirming way.
He is an asset to your company on many way.
Mr. Nielsen has received his new passport and the old passport which he needs for visa to India.
Thank you for all of the assistance I received.
Gail
It was a good experience, but expensive. Although I'd use this company again, I hope to never have to rush a passport ever again due to the stress. The company walked you through what had to be done and they were very professional. I needed my husbands passport in 5 days so I was frantic, but they assured me that if I followed the proper steps the passport would get to me on time and they were right. I called on a daily basis to get updates and they were very informative every time I called, keeping me updated. Thank you for all of your help!
Without your service I would not been able to go to my grand daughters wedding in July. Thank you for guiding me through the process from A to Z. After I started the process, my wife and I were discussing passports and she looked at hers and it was also expired. She received hers last week. Thank you again for making the process as easy as it was. Would not have happened without your service.
I was in a bind going on a Cruise and found my Passport expired 3 months ago. I was panicked tried local offices had to wait 2 weeks. Went on line and found Rush Passport. Great experience very professional and they kept me in formed with current emails from the time they received my old Passport. To completion AAA+
I was so nervous about getting my passport renewed in time for an unexpected trip. However, Rush My Passport took care of everything and my passport arrived with time to spare. The application process is simple and clear-cut and I received very courteous help. You provide a wonderful, efficient service for people in a hurry! I highly recommend you.
Your customer service was absolutely perfect. I no more than registered my order and I promptly received a phone call asking if I had any questions about the service or process - and it was a real person! They were kind enough to step me through any questions I had and I hung up the phone knowing EXACTLY what was needed and when/how. You always were assuring about dates and timing and that was HUGE for my piece of mind.
Further, I made a mistake with what I submitted (unclear photo). I immediately received notice of this and instructions were provided on exactly what to do and how to fix it.
Your service level is not free, but it is well worth EVERY penny. It only costs a little more to go first class, and working with you all was a first class experience! One of my better experiences as a consumer. Thank you!
I had no idea what I needed nor how to go about getting a passport. Rushmypassport's paperwork/instructions were easy to follow. When I had questions customer service explained what I needed to complete and expedited as much as possible. I am very impressed with this company and have already recommended this site to others. Keep up the great work.
I would like to thank Scott Singleton for spending so much time answering my questions, helping to solve unexpected turns of events and overall for communicating frequently with me to insure all my concerns and all the details of this transaction were so completely addressed and resolved.
You should consider Scott one of your true superstars!
You rock Scott!
I was in a panic when I found out passports needed to be valid 3-9 months beyond a stay in certain countries. I was going to Spain and Italy when I realized my passport would not fit this criteria. I happened to stumble onto RushMyPassport site and was overwhelmingly grateful for the speed and professionalism with which I was able to procure my new passport just in time to leave. Wow! Thanks and good job!
Absolutely fantastic - the staff was extremely helpful (calm and patient when I was more flustered than anything), and the delivery was fast and on time. I had started my passport replacement process with a short amount of time before my travel date, but RushMyPassport.com was able to complete my request with ease. I would highly recommend this passport service!
This service is unbelievably fantastic! On a Sunday before he was traveling internationally, I discovered my son's passport had just expired. Frantically I searched online for a solution and found rushmypassort.com. Not only were they able to answer all my questions every time I called that Sunday, and when my son called on Monday, but they guided us to ensuring everything was in order before my son sent it by UPS the next afternoon. Then all day Tuesday they called and emailed to send status updates. On Wednesday morning, true to my request, my son's passport arrived!
My experience with rushmypassport was positive. I received my renewed passport in a couple of days. My complaint would be on the extreme cost. I as think about it, I should have been more aware of the time frame needed.
You Saved Me. I decided to go to the Philippines last minute with some friends but my passport expired a month to early. The service was expensive but I am satisfied only 4 total days to get a pasport is awesome but next time I will renew when it has 12 months left. Passports are pretty much worthless the last 6 months anyway for travel.
I spoke to a couple of customer service reps. All were excellent. I had a few problems with my application which were my mistakes and they helped to resolved them quickly. Will use this service again for other family members.
I didn't get approval from my work for my vacation time until 3 weeks out. It slipped my mind until that moment when I started my packing list that my passport had expired. I was in the middle of a house re-finance so my mind was on other things! I knew at one time that I could do a walk-in passport renewal, but found that with all the security changes that was no longer feaaable for driving into Canada since I did not have proof that I intended to visit. An internet search brought up your service, I got started immediately and was quite pleased to receive my passport so promptly! Awesome job!
Our experience was amazing and so worth it! The passport being renewed was unique... as the last passport issued was when our son was 8 yrs old, and his driver's license liscense was issued less than six months ago, so we had to provide additional secondary sources of identification. Your agents wales me through the entire process. The attention to detail was top notch and made me feel entirely comfortable that we would get the expedited passport in a week! Thank you so much!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members