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RushMyPassport

Overview

RushMyPassport has a rating of 4 stars from 5,120 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

service
71
value
73
shipping
67
returns
57
quality
64
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1 review
How would you rate RushMyPassport?
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Beth G.
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Our experience was amazing and so worth it!
February 28, 2019

Our experience was amazing and so worth it! The passport being renewed was unique... as the last passport issued was when our son was 8 yrs old, and his driver's license liscense was issued less than six months ago, so we had to provide additional secondary sources of identification. Your agents wales me through the entire process. The attention to detail was top notch and made me feel entirely comfortable that we would get the expedited passport in a week! Thank you so much!

Date of experience: February 28, 2019
Kari A.
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Such a great experience!
May 13, 2016

Such a great experience! I needed my first passport in just a matter of days, and Rush my Passport walked me through each step flawlessly and kept my last minute stress to a minimum. Very friendly, patient staff. Definitely recommend!

Date of experience: May 13, 2016
Roxanne W.
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I would like to say thank you to Andi, her personality, and kindness have made this experience working with Rush My Passport, a 5 five star service. I will definitely recommend, this company. Thank you Andi, for your "Aloha Spirit."

Date of experience: July 31, 2019
Norman A.
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Everyone one that were in contact with was very friendly and helpful.
They bent over backwards to help us.
The time schedule was completed exactly as they said it would be.
We would be pleased to recommend them to anyone.

Date of experience: December 14, 2015
Cassandra O.
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I used your service, and almost a week later my husband sent for a replacement (lost) passport through the regular post office. His came a day before mine did!

I was of course disappointed that I paid to expedite only to get mine a day after he did, but honestly it was worth the money to me just to have the checklist and have someone look everything over before it was submitted. Based on that, I would recommend your service. It was very easy to use, and your personnel were pleasant to speak with.

Date of experience: February 8, 2018
Norm R.
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Easy to use and efficient
April 2, 2014

Easy to use and efficient. I had insufficient time between international trips for normal government processing and absolutely had to have my passport back in a timely manner. rushmypassport.com delivered as promised. The government could take a lesson from rushmypassport.com.

Date of experience: April 2, 2014
Isaac B.
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'Overall I'm satisfied with the service
January 31, 2020

'Overall I'm satisfied with the service. I received my PassPort very quickly after submitting my application! The two things that prompted me not to give a full 5 Stars was the cost and the hold time to reach a representative.'

Date of experience: January 31, 2020
Diana Y.
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One week before leaving for an overseas vacation I realized my passport expired. Rushmypassort made the process so easy and kept me informed each step of the way, calming my fears of not having my passport back in time. Very professional and personable staff. Thank you!

Date of experience: May 15, 2014
Melanie Z.
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Absolutely excellent
September 19, 2018

Absolutely excellent. I needed my first US passport expediting and couldn't be more pleased with Rush My Passport. Everything was so organized and customer service was first class. It was so helpful to have them walk me though all of the documents that I needed to send before sealing the envelope. I sent off my package on a Monday morning and had my new passport on Wednesday at 7:30 a.m. I received texts and emails at every stage. Do not hesitate to use this outstanding service...worth every penny!

Date of experience: September 19, 2018
Martha C.
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I had to get an expedited passport, and RushMyPassport got it to me in about four weeks. Their service was organized, professional and speedy. They kept me informed as each step was completed towards the mailing of my new passport to me. I highly recommend them for passport services.

Date of experience: March 25, 2014
Nikki A.
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My experience with rushmypassport.com was amazing. They are very professional. I was immediately assigned an agent- James Rosier. He was very helpful and kept me informed through the whole process. I have to admit. I was concerned at first, sending fees to a company that I did not know and expecting a result before my flight. After speaking with James, he made me feel assured and confident. The automated phone calls and emails confirming the steps were awesome. I received notification that my package arrived, that the information was sent for processing and notification that the package was sent out to me :) James confirmed that my package had arrived. Top notch experience. I only wished that I had scheduled our flight earlier so I could have spent more time with my family :) great job James and rush my passport!

Date of experience: March 8, 2014
Brandon L.
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My passport expired a few months ago and I suddenly needed to take a business trip overseas. Thought I might have to wait a few weeks if going through the US Dept of State but was pleased to find this site with a quick Google search. After reading a few 3rd party reviews I was satisfied (given the circumstances) that the business risk was worth a few hundred dollars to give it a try. Thought there would be more hoops but no, had my passport had delivered to my door within less than 48 hours! I had to call customer service a few times to clarify some points of confusion for me, but they were all very polite, professional, and courteous, practically hand-holding me through the process (even when my phone disconnected us near the end of the call). I was very pleased with this service, really can't believe that was so quick and easy.

Date of experience: September 26, 2016
Betty V.
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I was panicked when I found out my passport had already expired, and I had a business meeting booked in Canada in a week's time. Everything about this expedited process was easy to do, and the representative on the phone was most pleasant and reassuring. Although a bit pricey, it was well worth it for my peace of mind! Thank you!

Date of experience: June 7, 2018
Matthew M.
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We needed a passport for our infant son quickly. Sandra Rachal and the entire staff at rushmypassport.com could not have been more helpful. Every possible question we had was answered by an actual service rep and the service was better than we have experienced in a long time. Thank you all very much!

Date of experience: July 18, 2014
Tom U.
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Our trip was a last minute idea
July 16, 2017

Our trip was a last minute idea. Our son needed his new passport. I was rushing through the process. The customer service support was fabulous. Nancy, in particular, was very knowledgeable and patient. We received the pass port in advance of the expected delivery and because of this our trip came together.
Thank you Rush My Passport for a great experience!

Date of experience: July 16, 2017
Richard T.
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Had a few issues in acquiring my passport(birth certificate) and with great support and guidance I was able to get my passport expeditiously.
Thank you all so much for the great service and help, will not forget your company and will pass the word on to others of your great service...

Again, thank you for everything,

Sincerely;

Richard T Cope Jr

Date of experience: August 14, 2014
Michele J.
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This service was great!
September 26, 2016

This service was great! I realized that my passport had expired about 30 days prior to my trip. There is no walk in passport service near where I live, so I had to rush it. Process was easy to use. Only 2 constructive feedback items: 1. Expensive (but when required it is what it is) and 2. The links in the email didn't work and the images didn't display well, so some of the steps were hard to read. Bill H in customer service was great in helping me get through the process. Would definitely refer friends and family to this process.

Date of experience: September 26, 2016
Bill W.
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I recently received short notice regarding a business travel requirement abroad. With less than 7 calendar days to secure my passport, I contacted rushmypassport.com. Sandra was assigned as my care agent. I received expert direction from her and received my passport in 4 days. I highly recommend rushmypassport.com as potentially the best resource available.

Date of experience: June 25, 2014
Linda B.
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We discovered (to our horror) that my son's passport was expired just 5 days prior to our trip to Costa Rica with the entire family and we were traveling over the days leading up to the trip as well, leaving us with few options to solve the problem. Rushmypassport walked us through the process, which was more complicated because my son had been under 16 when his last passport was issued. They stayed with us through the entire process, answering questions and confirming the receipt of our package, processing of the passport and shipping back to us. It was worth every penny to know that the passport was being managed by a team of professionals. We returned home from Lake Tahoe to find the renewed passport had arrived and we are very happy customers!

Date of experience: August 3, 2018
BUFORD e.
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We were so pleased with Sam and James help and professionalism. They delivered everything they said they would and saved us.I hope everyone does not get in our situation, with less that 30 days on our passports the day of travel but they really got us our passwords in hand in 3 days. Thanks

Date of experience: April 9, 2014