RushMyPassport

I live in California and my brother lives in Ontario, Canada. He was to have emergency heart surgery within the next week or so. I looked for a flight the next day and realized my passport had expired! Having only processed my passport renewal through normal government channels in the past I was unfamiliar with any other process. When looking online I saw Rushmypassport and saw that they could turn it around in 24 hours! Unbelievable! I admit I was nervous but Customer Service and my Rep walked my through it every step of the way. I was given email updates at each stage. Everything went smoothly. I sent the packet Monday morning to Rushmypassport.com and I was in Canada by Thursday evening. I am a very satified customer.

The person assigned to my daughters case, Cindy was really really competent. I appreciate it when representatives know what they are doing and have answers to your questions (or can get complete and knowledgeable answers to your questions). Cindy was also kind and understanding and worked with me when I was in a time crunch to be at the passport office. Thank Cindy for her awesome customer service and she should be proud of the work she is doing!

A very effective service. I needed to do a passport renewal in under 10 days for a business trip to Germany. The nearest State Department Office is 3 hours from my home outside Austin so I gave Rush My Passport a try. Upon placing my order I received simple instructions and compiled the necessary forms. You then place a call which is promptly answered and the customer service agent does a quality check to ensure your forms are correct and issues a Shipping Label. I dropped off same day ay a Fedex store and then received text updates of progress. I received my passport in the agreed upon service period I paid for without issue. The service is well organized, the people are polite and professional, and they deliver as agreed.

When my husband surprised me with a trip to Belize for our 2 year wedding anniversary, I realized my passport still had my maiden name! I needed to get it corrected before our trip in 3 weeks. I knew there was a small chance I would get it in time by going through the State Department directly, but I did not want to take a chance for any hiccups. I researched this company's track record (yes, I was worried about sending my passport to them) and found no negative reports. So, I took the chance and I am so thankful I did. The only effort I had to contribute after printing out the documents and pulling out my marriage certificate was getting a new passport photo made a local CVS pharmacy store and getting the envelope to the UPS store...I did both before eating breakfast on a Saturday morning! I got my passport fast (8 days) and my only worry now is if my bathing suit will fit for our tropical vacation!

Great service! I used you previously a couple years ago, and that was great, too. The detail, explanation, and hand-holding made all the difference in the world.

A note for your Southern Calif. Customers: the post office near LA airport is open on Sat. Until 4 pm--and they close off the line at 4. What's nice is that anyone in line at 4 WILL be served that day, even if the staff have to stay until 7 pm. This helped, as we'd arrived at 130 and finally walked out just before 5 pm.

At the time of the order my husband was in PR. President Trump had said in order for people to come back from Puerto Rico they would need to have a passport. My husbands passport was in the States.
I thought that i could order him an update passport. When the directions came that we would need him to get an updated photo, I knew that this was not going to happen, as there was a 2-3 month delay in the mail service. What should I do. I contacted rushmypassport and spoke to customer rep. They in turn connected me to the person that could refund my order. I was told that I would receive refund after 7-10 days. Since then I have contacted rushmypassport and received the same answer. It is now the month of June 2018, exactly 7 months since the first conversation and still the money has not been refunded. Maybe you could pass this along to the proper channel and I could get our money back.

Thank you.

I am incredibly impressed with your company and the services of Frank in particular. First time through, I got a girl, who said to "call back" after filling out the form...and meanwhile I had a question as to how to do it properly within a minute of hanging up. When I got Frank, he was absolutely amazing. Detailed, precise, organized and personable. My daughter's passport is here, in hand, and she is ready for her trip tomorrow! Thank you so much for superb service, from email notifications, to voicemail notifications, it took all the worry out of the process! Yeah

We're going on our Summer trip and didn't realize that our middle son's passport was expired and it was 2 weeks before we were to travel. We found RushMyPassport via some Google research and decided to take a chance. The entire process was very straightforward and the final walk through of the checklist prior to getting everything sealed up via USPS with their rep was a great step to make us feel at ease that we got everything correct. Once the passport was submitted, we received an email and text update at every step of the process which was also great in making us feel that we would receive the passport back in time. I would absolutely recommend their service to anyone that finds themselves in this situation.