business logo of RushMyPassport

RushMyPassport

Overview

RushMyPassport has a rating of 4.4 stars from 5,119 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

service
70
value
72
shipping
66
returns
56
quality
63
This company does not typically respond to reviews

Instant Feedback

1 review
How would you rate RushMyPassport?
grey star
grey star
grey star
grey star
grey star
Constance A.
0 reviews
0 helpful votes
Follow Constance A.
Unfollow Constance A.
Send Message
Share Review
Report Review

It's been quite a while since I had any out of US travel plans and needed more info than most might.

You 'babied' me right through.

Thank you so much.

Now would like some info regarding insuring my trip 'just in case'.

Best regards,

Date of experience: June 13, 2014
J S.
0 reviews
0 helpful votes
Follow J S.
Unfollow J S.
Send Message
Share Review
Report Review

I could not retrieve one of the forms needed for Step 3. I was getting quite stressed out but Mr. Rosier was so knowledgeable and patient. He really made by day and the whole experience of "rushmypassport" a pleasant one.
I truly would recommend this service to anyone in need of a passport in a hurry.

Date of experience: January 9, 2014
Julie C.
0 reviews
0 helpful votes
Follow Julie C.
Unfollow Julie C.
Send Message
Share Review
Report Review

Three days before we were leaving for the Philippines on business, my husband noticed my passport had expired. I panicked, but also googled, "leaving for a trip and need my passport quick". Up came this site and relief swept over me, but I still didn't know if it would work. Well, we leave tomorrow with my passport in hand and if that wasn't enough, James Rosier calmly walked me through the whole process, relieving my anxiety completely. Even though I'm embarrassed to have let my passport expire, I love telling people how rushmypassport.com saved my trip! They have thought through everything - the constant updates and easy to use website - everything made this potentially awful experience, rather pleasant. I have never been so excited to get my passport before! Thank you SO MUCH!

Date of experience: October 10, 2014
Fran M.
0 reviews
0 helpful votes
Follow Fran M.
Unfollow Fran M.
Send Message
Share Review
Report Review

I could not be more pleased with my service from RushMyPassprt. Bill Hess was my case manager, and he was exceptionally responsive, patient, meticulous and empathetic. I had a number of little issues, like needing a marriage certificate mailed from another State, and the marriage certificate being written entirely in Spanish. (Neither my late husband nor I am Hispanic, but we chose to get married in Mexico.) Mr. Hess always had a solution, and showed no sign of irritation or impatience as these problems popped up in the process. The passport was shipped back to me the very next day after I mailed in my application package! This was earlier than I had dared to hope, and in good time for my departure, on a trip to accompany my friend to receive immunological treatment for pancreatic cancer in Germany. Congratulations to a system that works. You must know how to both select the right employees and train them to fit their jobs perfectly.

Date of experience: May 22, 2015
Jonathan G.
0 reviews
0 helpful votes
Follow Jonathan G.
Unfollow Jonathan G.
Send Message
Share Review
Report Review

After planning a last minute Valentine's Day getaway to Mexico I realized my passport had expired four years ago. Living six hours away from the nearest passport agency (Atlanta) made going in person very inconvenient. Rushmypassport.com was quick and easy. Thanks to Amie F. We will be laying on a beach in Mexico instead of freezing in Kentucky. Thanks!

Date of experience: February 11, 2015
Jon D.
0 reviews
0 helpful votes
Follow Jon D.
Unfollow Jon D.
Send Message
Share Review
Report Review

I was skeptical this would work but I got my passport in just a few days. In fact, I signed up for too fast of a service than was necessary and they refunded me $200. The website isn't completely clear on how it works, but basically you authorize a courier to go in person to apply for renewal on your behalf. They handle all shipping labels and instructions. It's the perfect option if you don't live near a city where an in-person center is located. They even review your application over the phone before you send it in to ensure no errors. (Honestly, I really didn't want to do this... until they found an error!)

Definitely give this a shot if you are on any sort of timeline at all. Actually, maybe use it regardless of timeline because they do make the process much less confusing.

Date of experience: February 22, 2018
Monika H.
0 reviews
0 helpful votes
Follow Monika H.
Unfollow Monika H.
Send Message
Share Review
Report Review

I am prob the biggest skeptic...
November 17, 2016

I am prob the biggest skeptic...especially when it's a matter like this one but having no other choice I called rush my passport on Monday and by thursday I had the passport in hand. Amie Figueroa was an angel, I'm pretty sure I called asking the same questions 3 times during the short and simple filing process and she kindly answered them each time without any concerns! Definitely recommend this service if u for some reason have a "blonde mom moment" like me and need ur child's passport quick!

Date of experience: November 17, 2016
Monique D.
0 reviews
0 helpful votes
Follow Monique D.
Unfollow Monique D.
Send Message
Share Review
Report Review

I was in a complete panic that my daughter had an expired passport for her senior spring break trip in 5 days. Her flight was at 11:00 am and we received her new passport at 7:50 am at our home that morning 10 minutes earlier than promised. She made it on her trip no problem. Amazing!

Date of experience: March 13, 2014
amanda Q.
0 reviews
0 helpful votes
Follow amanda Q.
Unfollow amanda Q.
Send Message
Share Review
Report Review

Our Ceo has a frequent travel schedule
February 25, 2014

Our Ceo has a frequent travel schedule. I contacted
Rush my visa about a year and half ago looking at a nearly impossible travel schedule. Ken immediately put my nerves at rest. I have processed Around 30 visas with him and will continue to use him in the future. He really is best in the business!

Date of experience: February 25, 2014
PFRA N.
0 reviews
0 helpful votes
Follow PFRA N.
Unfollow PFRA N.
Send Message
Share Review
Report Review

Expensive, but quite remarkable customer service
February 19, 2018

Expensive, but quite remarkable customer service. Representatives stay on the line while you fumble around figuring out what you're supposed to be doing, and guide you through it until you're done with each step. Waiting on hold was not excessive. Email updates were thorough and frequent enough to (almost) relieve one's anxiety. I made an inadvertent error in my original application and had to refile something. Again, customer service did an excellent job advising me what needed to be done. Despite that error, my new passport arrived a week ahead of the original schedule.

Date of experience: February 19, 2018
Michael G.
0 reviews
0 helpful votes
Follow Michael G.
Unfollow Michael G.
Send Message
Share Review
Report Review

I was panic stricken because I forgot to renew my passport and had only 3 weeks before my trip to Mexico. With the help of a friend I found rushmypassport.com. You made the process so simple and easy. My passport was delivered one day prior to when you said it would be here. I can't thank you enough for how easy you made everything and the communication through out the process. My travel companions are also very happy with my decision to use your service. Thank you for making it such a positive experience.

Date of experience: August 26, 2019
Todd D.
0 reviews
0 helpful votes
Follow Todd D.
Unfollow Todd D.
Send Message
Share Review
Report Review

Just 4 days before a trip out of country I realized that my passport was going to expire just prior to my trip. It was stressful to say the least. I was recommended to rushmypassport.com. They put me at ease right from the beginning. They outlined exactly how it was going to work. They were incredibly professional and well organized and kept me posted every step of the way until I had my new passport in hand 3 days later, exactly when they said it would arrive.

Date of experience: November 9, 2017
Thessa C.
0 reviews
0 helpful votes
Follow Thessa C.
Unfollow Thessa C.
Send Message
Share Review
Report Review

Great service!
October 26, 2018

Great service! My passport would have expired and I would have missed a family wedding so VERY grateful they were there. My renewed passport came 4 days early! It was expensive BUT the panic is gone and I can travel at ease now. I liked how they guide you through the process step by step. If I could do it, anybody can. Thanks, Johanna and rushmypassport.com. Highly recommend to others like me who weren't aware of the dreaded '6 month' expiration date rule to some countries. WHEW!

Date of experience: October 26, 2018
Kiana I.
0 reviews
0 helpful votes
Follow Kiana I.
Unfollow Kiana I.
Send Message
Share Review
Report Review

Rushmypassport.com does exactly what the name says. I spoke with a couple of representatives and they are very courteous and tell you exactly what you need to know. My overall experience was really good. I got my passport in a timely manner. They sent me email updates every time something was done and kept me in the loop of what was happening. I really did appreciate that especially with important documents. I would refer this company to anyone.

Date of experience: March 30, 2019
Doannie A.
0 reviews
0 helpful votes
Follow Doannie A.
Unfollow Doannie A.
Send Message
Share Review
Report Review

Their service is top-notch!
May 10, 2015

Their service is top-notch! I was worried that I wouldn't get my passport back in time and they delivered it even before they predicted. Fantastic customer phone support with people who know what they are doing. Thank you Bill; your guidance was terrific and you came thru for me! Wish all firms would provide this level of service, even on the weekends.

Date of experience: May 10, 2015
Adele T.
0 reviews
0 helpful votes
Follow Adele T.
Unfollow Adele T.
Send Message
Share Review
Report Review

I was panicked after leaving our travel agent on Sat. With our final travel documents and finding out that my son's passport could not expire for 6 mos. After our return to the US. I went online and based on reviews, chose rushmypassport.com. I called several time and spoke with several different representatives who each had helpful hints to make the process go more smoothly. At the end, they talked me through all of the items I needed to make sure everything was filled out correctly before the package was overnighted to CA. When the documents got to CA the next day, my case manager was prompt on sending updates and even sent a message this morning that the passport was on the UPS truck heading our way. Yes, it is expensive, but it was worth every penny for peace of mind. Now we can relax and pack for our trip. Glad you are there to help people like me.

Date of experience: May 21, 2014
Ira D.
0 reviews
0 helpful votes
Follow Ira D.
Unfollow Ira D.
Send Message
Share Review
Report Review

Needed rush service for passport renewal
June 20, 2017

Needed rush service for passport renewal. You know...your heading out of the country for the first time in 5 years only to realize that your passport is expiring before you leave! Rushmypassport was highly rated on internet. Sooooo, I said "what the heck?" Much to my surprise, they were spot on from the call I made to them for more info to communications alerting me on progress of process and the final delivery in record time! WELL worth the money! If you are in my situation, don't even hesitate. You will not be disappointed. Thank you folks! Had an AWESOME trip, by the way. Bon voyage!

Date of experience: June 20, 2017
Brian F.
0 reviews
0 helpful votes
Follow Brian F.
Unfollow Brian F.
Send Message
Share Review
Report Review

Very fast service
September 26, 2016

Very fast service. Customer representatives were kind and knowlegable. It was easy to follow the prompts to the next steps as guided through via emails. I would recommend rushmypassport.com to anyone in need of a passport expedited quickly!

Date of experience: September 26, 2016
Jim A.
0 reviews
0 helpful votes
Follow Jim A.
Unfollow Jim A.
Send Message
Share Review
Report Review

Getting your passport renewed on short notice can be stressful, but not with RushMyPassport.com. They walk you through how to fill out the government application with excellent instructions, you send everything in, and they do the rest, keeping you informed every step of the way.

My agent, Ken Altman, was phenomenal! Obviously he's done this hundreds of times before for other clients and knows what he's talking about. He was extremely helpful and reassuring.

I recommend RushMyPassport.com highly to anyone who needs a passport in a hurry and wants a capable team to manage the process for them. It really couldn't be easier!

Date of experience: April 21, 2014
Laura I.
0 reviews
0 helpful votes
Follow Laura I.
Unfollow Laura I.
Send Message
Share Review
Report Review

I felt like the biggest dope ever...
August 28, 2018

I felt like the biggest dope ever... had been planning this road trip with my 10-year old son for months. Knew all the border requirements and never even considered that my passport could be expired... until 2 days before departure to Canada! No, the service isn't cheap- but so very worth the price of not canceling a trip and multiple reservations! I was nervous but the woman on the phone was extremely reassuring and sympathetic. They make sure that every detail is accounted for and lead you through every step; emails of order status and delivery. Nothing short of miraculous! And all that for 2 days at Niagara Falls with my little fellow; a pivotal piece of a fantastic road trip to end the summer. Thank you!

Date of experience: August 28, 2018