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RushMyPassport

Overview

RushMyPassport has a rating of 4.4 stars from 5,119 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

service
70
value
72
shipping
66
returns
56
quality
63
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1 review
How would you rate RushMyPassport?
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Warren F.
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Overall experience with your company was good
June 15, 2016

Overall experience with your company was good. Hindsight shows that if upfront communications had been more interactive the whole process could have been smoother. As it was a misunderstanding lead to an oversight that without your company courier's personal intervention could have resulted in a failure to get our passports in time for a planned trip to Canada. We appreciate the diligence your company provided once the cause of the oversight was discovered.

Date of experience: June 15, 2016
llc Z.
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I found out at the last minute I needed to travel to Europe within 12 business days. My passport was expiring during that time. I called RushMyPassport on a Saturday late afternoon. They guided me as to what I needed to do and 6 days later my new passport is on its way back to me. During the process, I received an update both email and text. Amazing service.

Date of experience: August 23, 2019
Sheervan J.
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This passport was last minute but your agents were very helpful all the way through the process and helped me get my passport 3 days before I was scheduled to leave the country. Thank you so much for expediting my passport.

Date of experience: December 23, 2015
Passport f.
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I can't remember the last time I made a purchase with half the complexity of a rushed passport that went so smoothly.
Rush my passport did everything they said they would, in the timeframe we agreed upon.
No BS

Thank you

Date of experience: January 24, 2019
Dear R.
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Wow!
July 16, 2018

Wow! This is one of the most impressive companies I have ever done business with. You have definitely exceeded my expectations. Thank you for your service! You were definitely here for us when we needed you!

Sincerely,

Steve Peterson

Evanston, Wyoming

Date of experience: July 16, 2018
Chan P.
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I had to contact customer support several times; every problem was handled accurately and quickly. I hope I'm never in a situation where I need a rushed passport again, but if I do I will most certainly remember my good experience with RushMyPassport and contact you again. Thanks so much for all you did.

Date of experience: April 9, 2015
Shawn P.
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The staff at Rushmypassport were great, they walked me through the process and answered my questions. They do a terrific job communicating the progress of the passport application. My passport actually showed up quicker than promised. Thank you for your efforts!

Date of experience: October 26, 2017
Jimmy L.
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I had know idea really what I was doing before starting this process, I called the customer service center a couple of times and they were very nice and walked me though every thing I needed to do. Once I was done and had the paperwork sent in I received emails keeping me up to date on what was going on. Received the passport with no problems. Awesome Company.

Date of experience: August 11, 2016
David P.
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Awesome service!
April 21, 2016

Awesome service! At 11 pm on a Thursday night, I realized my passport had expired, and I was leaving in 8 days. I filled out the online form, sent in my old book and paperwork Friday morning. By 10:30 Tuesday morning, FedEx had delivered my new passport. Yes the service is pricey, but they saved my Cancun vacation!

Date of experience: April 21, 2016
Marti H.
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Excellent service in every regard including: great correspondence, step by step instructions for submitting the required documents, confirmation of in transit tracking and fantastic customer service. Thank you RMP!

Date of experience: December 24, 2015
Dena O.
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I just spoke with Andi in billing
March 28, 2019

I just spoke with Andi in billing. What a awesome experience! She was helpful, kind, funny and very informative. What a nice asset to your company. Wish all my customer service experiences were as pleasant as I have had with Andi.

Date of experience: March 28, 2019
Heather V.
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Our representative Bill was very helpful and made this whole process very easy and stress free. We received May updates and were always kept in the loop. If you need a passport in a rush I would highly recommend this service.

Date of experience: March 24, 2019
Susan E.
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Instructions were clear and easy to follow
June 12, 2014

Instructions were clear and easy to follow. Customer Service was helpful and friendly. I was kept informed throughout the entire process. Delivery was completed before the anticipated date. You cannot ask for anymore then that! A first rate customer service organization.

Date of experience: June 12, 2014
Jessica J.
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I am soo thankful I came across rush my passport, they helped me out in a pinch. Everyone I dealt with each step of the way provided top notch service and my passport even came a couple days early! Thank you!

Date of experience: January 23, 2018
Edward M.
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Renewing your passport is one of those things in the back of your mind to do that gets ignored until crunch time. Rush My Passport is incredibly fast, secure, and detail oriented. I would recommend them to anyone with time constraints.

Date of experience: August 12, 2014
Brad K.
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My customer service exceeded my expectations
March 22, 2014

My customer service exceeded my expectations. The good folks at the State Department did their best to screw things up (bad information on the amount of the check, requiring additional documentation without explanation, etc.). Through it all my customer service rep, Cindy Bulu, calmly kept me informed and my passport application moving. Then, when UPS sent out bad information, Yvonne (not sure of spelling) in escalation services went to every effort to investigate and resolve the problem. What impressed me the most was that even though I received my passport yesterday, Cindy still called me today to make sure everything on my passport was correct and that I needed no further support.

Date of experience: March 22, 2014
d F.
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Instructions for obtaining passport are precise. Customer service was nice and easily accessed. Only problem I had was with the fedex confirmation, which was on fedex end. My package was delivered when/where it was supposed to according to rushmypassport verification; yet, fedex personnel didn't scan my document to communicate it arrived. Luckily, the pick up site had great employees that searched for my package and found it. Thankfully, I received my passport within 24 hrs that I was to depart for my trip. Thank you!

Date of experience: April 20, 2018
Vincent R.
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This is my second time using Rushmypassport
November 7, 2018

This is my second time using Rushmypassport. Both times the process while excellently communicated and flawlessly executed. Angela Cobanov did a superb. I have and would recommend Rushmypassport to anybody needing this kind of service.

Date of experience: November 7, 2018
Stephen G.
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I was in a Real pinch with an expired passport and 2 weeks to travel out of the country. I called and they walked me thru everything step by step letting me know the pitfalls and what to watch out for getting the paperwork together. After everything was shipped i was kept informed as the process moved thru and i got my new passport on the day it was promised. Great company keep up the good work and say what you do and do what you say these companies are hard to find now a days.

Date of experience: June 14, 2015
Dr J.
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EXCELLENT experience
December 19, 2016

EXCELLENT experience. I had booked a last minute vacation to South America in January. Unfortunately, I just moved and could not find my passport. I am happy to report I had a great experience from my initial phone call to delivery of my passport. Very smooth and organized process. The reps on the phone were very polite and the process was extremely organized. I got my passport 3 days earlier than they even predicted! Would 100% recommend them.

Date of experience: December 19, 2016