Rupali

WORSE SERVICE I HAVE EXPERIENCED. I got delivered a faulty item, as soon i noticed the damage, i called the company up straight away - only to be advised by a useless unprofessional guy who didn't even know what he was talking about - had no sense of customer service, no empathy, just plain stupid in all his responses to me. Bottom line, all i wanted was another piece to be sent out to me - which was too complicated for him to understand this. I emailed the company images of the faulty item they sent - no phone call no email back. Instead i had to call them back - i was so frustrated at this point - gave up as i didn't feel the need to go over the same situation over and over again with no one paying attention to what i was saying.
Uneducated - low class service - was the time i used them - and it will be the last - will be putting the word out in Leicester and London to people NOT to buy from them.

This company is a joke for customer services, the uneducated guy who answers the phone does not have a clue what day it is let alone solve your query, The service you will receive is sickening... JUST DONT BOTHER WITH RUPALI ONLINE

Thank you Rupali, I placed an order yesterday and i got it today, very quick delivery, staff is very polite and helpful, the suit is also very beautiful, really impressed.

I bought some clothes spent around £300. When I washed the clothes colour defade wasted my money. Customer service was unhelpful. What a terrible company

Rubbish clothes, sizing not the same through out products. WORST OF ALL they are have scammers, placed an order using a card that we don't use frequently within a week someone had use our details to purchase a ticket from a station in Leicester, i am from surrey! Please avoid them.

Defective clothing
They will include defective clothing with your order. As a UK base retailer, they do not abide by the Sale of Goods Act 1979 set of rules.

They will charge you postage for exchange of defective clothing and they will not reimburse postage for defective items.

Stitching on clothing is mediocre. Mid join pieces are not stitched to prevent fraying.

I have used Rupali a few times in the past, but the first time I ran into problems that was when i discovered how bad a company they were. Clothes are nothing special but delivery was quick. I used them because of convenience. The problem occurred because they updated their website, so when i put a order in the wrong quantity was ordered. I emailed them within 3 minutes of the order to correct it. They still sent out the wrong order and told me to cover return postage. When I put up a fuss they told me they would refund return postage but only if I used a company called myHermes. Guess what myHermes lost the parcel even though they have tracking. This is the first time I have had a parcel lost -something dodgy going on!. IN THE END OUT OF POCKET, NO GOODS, STRESS- NEVER AGAIN.

Thank you rupali I love my suit it is exactly how you described it very good quality.
And I didn't expect to receive it this quick I ordered online on Sunday and received it within 2 days.

Once again thank you

Very pleased with my order came so quickly Thankyou very much
Don't let the negative comments put u off would defo order from this site again
Thankyou
Eid Mubarak

Hi Pauline

Its good to see your reviews but you are professional chargebacker...

I order red bangles on Monday and got them delivered the following day, only paying standard delivery costs. Amazing customer service as they respond straight away. Highly recommend Rupali Online.

I was quite impressed with the speed and efficiency of service Rupali.
I highly recommend this company...

Having had alot of trouble with efello. Found this website.(Wish I had found it first).
I ordered two items of clothing which I recieved within 48 hours.
Very efficent pleasent company to deal with and good prices too.