RumboReviews 40

They present veery low prices, then right before you leave the site, it increases more than 200%! They do not update the FINAL PRICE! Then, although it is your right to cancel within 24 hours of the reservation, they DO NOT CANCEL! It is impossible to reach a human being, and the AI tool is just set in a way that you pay more and more! Moreover, although our names on the booking confirmation page are right, in the confirmation email, it has missing letters! A HORRIBLE SCAM HORRIBLE! STAY AWAY!

Be careful my card was charged more at the end of the price shown,I can't get in touch because there is no chat live,the phone numbers are automatic and is not possible to speak with someone,they
Refund 90 percent but I don't want have nothing to do more

"On 12 Jan 2023: Booked 3 x flights FAO-SFO 20 July to 15 August 2023: (Booking ID *******393). Paid EUR 3204.99.I had to change the departure date to 23 July 2023.
I requested cancellation, and was led to understand that my reimbursement would be processed.
On 17 Jan 2023 I booked 3 x flights FAO-SFO 23 July to 15 August 2023: (Booking ID: *******655) I paid EUR 2544.49.
After many exchanges with Rumbo chatbots, I was finally paid a travel VOUCHER on 11 June 2023 (5 months after cancelling) of only EUR211.83.
I would like to recover the balance of (3204.99 - 211.83) of EUR 2993.16.

I purchase tickets and needed to change the dates, that part was easy, but they charge me and never send me the confirmation with the new dates, I have tried so many times to go in many different hours, days and also email phone or chat and nobody answers me back, they keep saying they will send me the confirmation in 48h and has been a week already and nothing. DONT USE THAT SERVICE CHEAP BUT ENDED VERY EXPENSIVE

It's as if their customer service representatives are trained to be less responsive than the online management system. Vague times and stock answers are the norm. I won't be booking with them again.

I had booked a 4 flight trip with this company for september, last minute, one of the flights got cancelled because of a strike in France and nightmare began.They offered me an option for the sum of 150 euro extra, a fortune considering that I had to accept, so went to work thinking it was ok. Hours later, more than 8, I receive an email saying they tried to book that option and it was sold out, of course! The whole France was booking at the time, they charged me and then didn't book at all! Then started bombing me with surreal options, trips from other parts of Europe, days later etc. refusing to give me the money back for the never booked trip. I finally had to spend 200 euro extra, lose days of work and book extra hotel to be able to make it to my trip. But surprises were not over, on the return flight, they never booked me the luggage I paid for, so I had to deal with Easy jet workers. I'm resuming hours and over hundred messages, month and a half later, I got my money back for the never made trip and the cancelled flight only after I went to my bank and asked for the papers to report an illegal payment and a fraud. There's no phone number, which is illegal, only people sending you emails with mistakes, every time a different one so you just give up explaining over and over. This company is a scam, do not risk getting your money stolen like they did with me. Over 2 months later and didn't get back the money of the suitcase.

Estoy solicitando un cambio en mi pasaje de regreso para lo cual compré un seguro, ellos son incapaces de darle solución a mi problema, pedí hablar con un supervisor y todavía estoy esperando me llamen. Me dan razones como que el hotel no acepta el cambio y les digo está bien yo pago la cancelación del hotel y aún así siguen desinformados y no le dan solución a mi problema.Me dicen que cancele, cuando los términos de cancelación son por alguna enfermedad, esta gente me están diciendo que mienta para cancelar, por la incapacidad que tienen para resolver mi problema. Un simple cambio en mi pasaje de regreso. No Use Rumbo nunca en su vida para se evite estos malos ratos

Scammed me $700 euro and wont pay refund from a flight that was cancelled by the carrier. This is theft.

This company is a scam.
The value is low and attractive, but after making the purchase, I receive an email confirming the purchase and the amount paid is different. 3 times bigger! Thieves, this is a scam! The value offered on the network was 35.35 euros and I received a confirmation of 91.35 euros!
Communication with this agency is too difficult. There is no phone number for customer service and the one they have on the website is always busy, impossible to talk to someone. The chat is horrible, the conversation ends without even giving you a chance to speak, it is a robot that repeats and repeats the same thing without its complaint being addressed! Then they answer, I don't understand... I don't understand your question!

I booked a flight from Lisbon to London through Rumbo.pt and it was cancelled with no explanations. I was told I would get a refund within 1 month. It's been 2 months, the flight company refund their share (half of the total value) but Rumbo still without refunding their share. Uncontactable, no costumer support.

Compramos dos tiquetes para viajar de Barcelona a Cartagena de Indias pero mi marido tuvo un accidente y no pudimos viajar, avisamos a Rumbo y nos dijeron que podiamos cambiar el vuelo pagando penalidad, lo cual aceptamos pero en ese momento no podiamos hacer el cambio porque era una cirugia compleja de rodilla que mas adelante lo hariamos, ahora que queremos hacer el cambio nos piden las fechas pero no nos hacen el cambio ni reponden a nuestros, llevamos 3 meses en esto y al final una Verdadera Estafa.

I purchased plane tickets with rumbo to fly to Vietnam via Tokyo with ANA airlines, ID Booking: *******780, ANA reservation SS8SRJ, the purchase was on July the 5th 2021, then on September 14 2021 I received a mail from Rumbo telling me the flight was cancelled by ANA and that I will receive the refund 5 to 8 weeks later, and now 16 weeks have pass and I haven't receive the refund or any information and they don't answer anymore.

I've made a reservation after reading that you wouldn't charge from my bank account and that I had a 48h to think about it.
The amount was captive and I asked my bank manager to decaptivate the amount and they were able to, not happy RUMBO TOOK IT BACK OUT OF MY BANK, now I have an email saying refund is on the way, but I dont belive. Nothing works! No email! No phone!
After this you deducted the amount even though I had already cancelled it before a 24h.
My mother is dying alone, I have no ticket, no money and no reimbursment!
God is watching!
THIS IS A SCAM! I WILL NOT REST TILL I GET MY MONEY BACK!
I just wanted to say goodbye to my mother in peace!

I booked a returned flight, filled in the personal details, credit card details, i selected no extra insurance and selected next to proceed to payment, a small banner pops up for the last "click" only after i clicked i noticed that says in small letters something like, this is you last chance to buy extra insurance, when you select pay, it selects the extra insurance and checks out without giving the new total, this is totally misleading and scamming people. I contacted my credit card provider but they cant cancel the payment, otherwise i would cancel and buy elsewhere, shame on you Rumbo for stealing from people, from my side be assured that ill give as bad advertising as possible to reach as many people as possible, to let them know how you cheat and steal from your costumers.

I am a student at Barcelona and decided to take a flight to go home. Booked flight through RUMBO.ES, the next day get a mail from Rumbo.es stating that airline cancelled flight and I would get refund. I called BA and they said that the Travel Agency should give the refund or book another flight. Its a huge amount for a poor student, since I do not have enough funds to book all over again. Don't know what to do. Feeling all lost and depressed about being cheated.